Meraki vs Atera
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Meraki
Manage and monitor your Cisco Meraki networks from your mobile device. Quickly check network status, configure devices, and troubleshoot alerts on the go.
- Network status monitoring
- Device configuration
- Alert troubleshooting
- Switch port configuration
- Mobile network management
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The power of the Cisco Meraki dashboard, in your pocket. Whether you need to quickly check the status of your networks, configure a misconfigured switch port, or check out an alerting device, the Cisco Meraki mobile experience is here to help. Have general feedback, or a feature that you wish you could use on mobile? Send us a wish from Settings -> Make a wish and let us know! We read them all!
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Screenshots
Verdict
The clearest difference is review sentiment: Meraki at 56% against Atera's 10%. Meraki also leads on rating (4.7 vs 1.6) and monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Meraki holds the better App Store score, 4.7 against 1.6. That said, the two scores are not equally well evidenced: Meraki has 1.4K ratings behind it against 113, so its average is the more settled of the two. Written reviews point the same way: 56% of Meraki's written reviews are positive against 10% of Atera's.
Meraki ships an update every 2 weeks, Atera every 6 weeks. The most recent releases landed on September 22, 2026 and September 17, 2026 respectively.
| Parameter | Meraki | Atera |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.4K ratings) — better | 1.6 (113 ratings) |
| Positive reviews | 56.2% of reviews — better | 9.7% of reviews |
| Number of ratings | 1.4K — better | 113 |
| Update frequency | Every 2 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14 — better | 15.0 |
| Further details — not scored | ||
| Size | 96 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Meraki | Atera Networks LTD. |
Customer experience
Meraki
Atera
User reviews
Meraki
From 1.4K App Store ratingsWhat we love
- 💡 Great management
- 👍 Easy to use
- 👍 Convenient tool
- 👍 Intuitive and powerful
- 👍 Excellent products
Room to improve
- 🐛 Broken for iOS
- 🐛 Used to be great
- 🐛 Get it together
- 🐛 Don't rely on it
- 🐛 Issue with app
Atera
From 113 App Store ratingsWhat we love
- 🚀 Quick remote connection access to devices
- 📱 Helpful for on-the-go support when away from desk
- 🔔 Push notifications for alerts and tickets
- 👁️ Ability to view customer lists and device information
- 🌐 Works well with SSO authentication
Room to improve
- 🐛 Persistent login failures and authentication loops
- 🐛 Frequent unexpected logouts
- 🐛 App crashes when accessing tickets or replying
- 🐛 Blank white screens after login
- 📉 Very limited functionality compared to web version
Bugs and requests
Meraki
Reported bugs
17 issues- Button presses don't register
- Icon 🤮
- Organizations Disappeared
- Updates made app unusable
- Incompatible with iPhone XS Max
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- Phones with a finger print reader broken
- No support for SAML login
- Cameras not loading
- Constant crashing
- Login barely works
- Constant re-auth required
- Incompatible with iPhone X, Xs and Xs Max
- Cannot log in
- Does not scale to new phones
- Website does not load menu on mobile
- App does not even work
- App hangs when submitting your two factor code
Requested features
6 requests- Dark mode option
- Advanced analytics dashboard
- Landscape mode
- SAML login support
- Wake on LAN
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- More functionality and close to dashboard
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
Show 13 moreShow fewer
- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
Show 12 moreShow fewer
- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
In-app purchases
Meraki
No in-app purchases
Atera
No in-app purchases
