Faulty new App
Unable to obtain Cafe Nero voucher on the updated App as it always freezes on the download page, very frustrating.
Would be great if this app worked for the decent rewards!
One of the reasons I am still with Three after 20 plus years is the Three plus app. I am a big cafe Nero fan and my weekly £1 coffee was a genuine treat.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
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Coffee rewards
Doesn’t load up properly then says it’s expired without having used it. May change network if this continues
Can’t redeem rewards
Can’t redeem timed rewards if your phone is set to a large text size as pop up box won’t scroll down. This is discrimination against people without perfect eyesight. Please fix.
Is not working
My three+ not working
What’s with the changes?
Hoping this 2 for £10 is just for the holidays. Same with the coffee. Otherwise it’s usually a good 5 star app
Useless rewards that no one wants
Pointless app because all of the rewards useless.
Rewards are being reduced and harder to get
Rewards are being reduced and harder to get
Codes
None of the codes work in this app. No cinema or coffe codes. There’s always ‘something wrong’ with the app when it comes to copying the codes.
Black screen screenshots are terrible
New update removes functionality. New update introduced inability to take screenshots - so my husband can’t send me cinema vouchers to book the tickets, and I can’t send him my coffee voucher so he could use at work. Update has made the app a lot worse.
Timer a disaster
Timer set up is awful - no signal in some places so you can’t use it and other times press claim now by accident (like now!!) and lose the reward. Very unhappy!!!
Very easy
I wasn’t expecting to be so easy to find a code to use and get some good discount. I wanted to watch tomorrow evening the movie of Spider-Man and I have just used the code found on here. 2 tickets for picturehouse only £10.85 instead of £32. I saved so much money. I m so happy.
Cineworld
Three+ got rid of their £3 Cineworld tickets. Now it’s 2 for £10. No offer for solo movie goers?? Extremely disappointed with this offer.
Love it
Absolutely great app!!
Good job!
Keep it up!
Zayn
Best app Ever
Terrible
Hard to navigate and hard to use
Nero offers
Bring back old Nero Offers
UI issue
You app is not supporting enlarged fonts for those who have poorer vision. The information popping out can’t be scrolled
Massive downgrade. Not worth it anymore.
Absolute rubbish. The Caffe Nero reward used to be £1, and now it has been doubled to £2. On top of that, you now only have 1 hour to use the code once you claim it. This app used to be a great perk, but they've completely ruined the best feature. Very disappointed.
Not user friendly any more and forces less secure passwords to be used.
As I can no longer copy passwords from my password vault and then paste it into the app, because some brite spark thought it was a good idea. I now have to either write my password down or share it with some one and then type it in. Either that or change my password from my standard 12 mixed characters to something easily remembered. Well that is not exactly what I would call a step forward. In terms of security. Please re-enable pasting of passwords again or I’ll have to start changing my passwords to the three app is rubbish. But I suspect if I do that I’ll get a message saying there must be upper and lower case characters and must be number and special chars included.
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