No reward code + errors
The most useless reward App I’ve ever used half the time they don’t have the reward codes if they have reward codes they have errors on the main screen and you can’t access the reward codes so what’s the point of having all this app? Extremely useless.
Can’t ever log in
Great offers on here, good luck getting into the app though. Even if you put in the correct email and password it’ll tell you you don’t have an account. If it functioned well Tf be great
S
Been three customers for over 10 years can’t be more happier the service I received from three
Rewards never work
Rewards never work. Constant error messages. O2 priority much better. At least their offers work.
No working
Your app does not load options for choices. Does not work properly. Check your server
Slow log in
Bit of a pain to log in. Face ID worked but said I tried too many times and had to send multiple codes..
Rewards
When you click to get the cinema ticket reward it says you’ve already claimed . Absolute rubbish
App great and instore support excellent
In store support has always be excellent and they go out of their way to assist.
Great Offers
Continues to send great offers on a weekly basis. Looking forward to winning the Brazil holiday for 4.
Needs to improve!
Linked rewards either expire without notice or simply don’t work! When following instructions to get rewards you end up going round in circles ending up with nothing! I’ll be looking at alternative network options, thank you Three!
Numerous login failures
Dreadful app. Always an error message when logging in and when you ask to send a passcode that doesn’t work either. Waste of time. Also, the deals aren’t great.
Cafe Nero
Unable to access code at all
Log in never works
Every single time I log in there is an issue. Some of the rewards are ok but the instructions are rarely accurate.
App is dated. Constantly have to login
The fact you have to create a separate password for the three+ app is ludicrous. Even banking apps don’t need this. In day and age you should just be able to type in a passcode or your number which they send a text to and that should be it. As it is the app is already registered in your phone. Why the need to create yet another password in the name of “security” when the app carries no important personal details anyway ! It’s security gone nuts for no reason ! Every time I want to enter the app it asks me to login unlike other apps that remember you are logged in already. Such a pain and reason I only use it a couple of times a year, who can bothered to try and find your three+ password that you had written down each time !!
Good concept, very poorly executed by men in a boardroom that have no idea how the real users in the world work !!!!
Good concept, very poorly executed by men in a boardroom that have no idea how the real users in the world work !!!!
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Prizes are drab
In July 2026 they watered down the prices to make it now nothing special because we are still paying something rather than getting a little treat for free.
Unable to scroll on iPhone 12
Trying to use the cafe Nero reward and can’t as unable to scroll to accept notification that it needs to be used in 1 hour. Latest app and IOS software. Partner has iPhone X and works fine. Sort it out please.
Voucher
Why can I not share my voucher with my husband? Why can I not take a screenshot of it anymore? This is absolutely disgusting.
Appalling app
Never works
Faulty new App
Unable to obtain Cafe Nero voucher on the updated App as it always freezes on the download page, very frustrating.
Would be great if this app worked for the decent rewards!
One of the reasons I am still with Three after 20 plus years is the Three plus app. I am a big cafe Nero fan and my weekly £1 coffee was a genuine treat.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
When it was changed to a £2 drink it was a bit of a blow but to find out it was timed meant I could no longer use it at the weekend as the codes had all gone and I couldn’t get the code on a Monday and save it for the Saturday coffee.
However, this wasn’t the issue. The issue was and remains that I cannot access the reward through the app at all. I spent hours talking to a chatbot followed by a real person at three who got cut off and they couldn’t solve it either. Eventually through trial and error I managed to log in through a web browser rather than the app and get the reward to enjoy my £2 coffee.
The next visit to Nero my three plus app decided that both my biometric log in and my password were wrong so locked me out. Meaning yet again no Three plus rewards.
This is now becoming tiresome. What is the point of a customer reward system that cannot be accessed?
Perhaps it’s finally time to leave Three altogether.
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