During the World Cup, they offered goal-scorer odds around +1000 on players who are known for consistently scoring. I placed my bets, won roughly $1,700, and the bets were initially settled as winners. Then, after the fact, Thrillz reversed the wagers, claimed the odds were incorrect, refunded my original stake, and took back all of my winnings. What bothers me is that their mistake somehow became my problem. If I had lost those bets, would they have gone back and refunded me because the odds were wrong? I highly doubt it. The bets were accepted, the event was played, and the wagers were settled. Taking away winnings after the fact feels unfair and destroys any trust I had in the platform. I understand sportsbooks have rules regarding pricing errors, but from a customer’s perspective, it’s frustrating to have a winning ticket taken away because of a mistake that wasn’t mine. I won’t be using this app again, and I wouldn’t recommend it to others.
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Response from developer
Hello there, we apologize for any inconvenience. This is a rare occurrence that can happen when picks are placed on invalid lines. Please reach out to your support@thrillzz.com and mention your review for further assistance!