Thumbtack User Reviews
Customer Experience
~ Based on 949 written reviews from the US App Store.
What users say
Summarized from real user reviews of Thumbtack. Based on 456K reviews and a 4.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Lifestyle app.
Positive things
- 🚀Quick response from pros
- 👍Easy to use app
- 🤝Connects customers to independent professionals
- 💯Satisfied with work quality
Negative things
- 💰Expensive lead charges for pros
- 🤔Unresponsive or unreliable pros
- 🤷♀️Lack of customer support
- 🚫Difficulty canceling or getting refunds
- 🔍Questionable contractor screening
Is Thumbtack Safe?
Thumbtack: Home Service Pros appears safe based on user ratings. AppsHunter Safety Score for Thumbtack is 98/100.
This assessment is based on 456,463 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 456,463 App Store ratings for Thumbtack.
Is Thumbtack Legit?
Thumbtack: Home Service Pros appears to be a legitimate app. AppsHunter Legitimacy Score for Thumbtack is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Robert did an outstanding job! He arrived on time, was professional, courteous, and worked efficiently from start to finish. He assembled a large amount of furniture quickly without sacrificing quality. Everything was put together perfectly, and he left the area clean and organized. I highly recommend Robert to anyone looking for reliable, skilled, and professional service. Thank you for a job well done!
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Thumbtack has been a great resource for work I need at my home.
Laggy, keeps looping through UI endlessly to create a new repair ticket, total waste of time.
Excellent prompt service
This has been a great tool for me in the matter of 2 days from me downloading the app!
Thumbtack sent messages to contractors from my account appearing to be sent by me and included my phone number in these messages without my permission. Your information is not safe with them.
Best app ever
The service was thorough and efficient. They even cleaned off my skylight while they were on the roof.
Really like the quality of people I found on the app… and that they’ve been background checked. App is great for managing several projects for a new-to-me 130 year old neglected house.
Excellent!!! 5 star…
Sooo bad
Excellent response in no time to find out the right vendor
Great app to get jobs done that need to be done. Used once before, and have used it a second time. Very happy with Thumbtack
Great job
He was very prompt and professional and responded very quickly and fixed the issue very quick
Thumbtack used to be awesome. I could create a project to meet a need and send it to as many pros as I needed. I could search for pros and review profiles or search by need without having to create a project first. But now I have to go through their AI that picks pros for me and if I don’t go with its selection I can only send to a limited number of pros. I can’t search by pro anymore. I can’t search by need without creating a project. They made it much harder and more frustrating to use. I’ll just go back to searching online the old fashioned way.
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Very happy with Christian’s work. He rushed out to replace our hot water heater on a Sunday. He was very professional and quality service with fair pricing. I would recommend him to my friends.
Evan fixed a tough clog that a previous plumber couldn’t not fix. He was so thorough, professional and had very fair pricing! Will be my go to plumber from now on. Highly recommend!
Excellent work 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Excellent, on time service, that didn’t break my pocket!
