Loving it
It’s my first time trying out tide. So far so good, can’t complain.
AVIOD AT ALL COSTS Stolen Money Refusal to Help
They have revoked access to my account with all my money telling me to connect a business account to my business account and stolen ALL of my money **Please Note Devooer response is incorrect this is not a “check” they want you to connect all of your bank accounts to their app so that they can monitor all of your finances whether you want them to or not & they will refuse you access to your account until you do****
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Best business bank for SME
We have been using tide for over 3 years since we started our business and it’s been an amazing experience, we can get fast loans and payment is amazingly easy
Mr Iqbal
Quick and easy
5*
Great, easy to use app. Customer service is good too.
Mr.
Quick and understandable
Excellent
As a first time business owner I found this app very convenient as it helps create an over view and categorise my financial outgoings and book keeping. I highly recommend this if you’re kept busy and need all your information in one place to refer back to.
Very poor bank
Be careful using this bank, they randomly shut my account down saying they needed to conduct a review, to not give me a reason and not let go of my funds after many months. They charge per transfer and charge you unexpected for their monthly services, that i never signed up for! Thankfully i claimed it back again after months. Other friends had the same issue just a horrible business bank to be with, and definitely wouldn’t trust they can ruin your businesses cashflow instantly. Without reason too.
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Huseyin
Very bad service. I have not been able to make any transactions for the past 5 days due to a glitch that tide cannot fix. I have also now been locked out of my main account and unable to invoice or see my balance or do anything. Customer service is not helpful at all and they don’t even have a dedicated technical team that can be contacted to resolve the Matter and focus more on excuses rather than solutions. If I can rate the service 0 stars I would. Very unhappy with this company.
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Terrible onboarding experience
Terrible onboarding experience. I started my application on August 5th and have been caught in an endless loop of repetitive information requests ever since. Despite promptly answering every call and in-app message (Friday, Monday, Tuesday, and a midnight message!), I am still waiting for an update days later. If this is the level of customer service and internal communication I can expect before even opening an account, I'd rather take my business elsewhere.
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one star for mandatory updates
just stop doing this stuff. cool you changed your schema to add more ads or some nonsense, why force an update!?
Tide
Tide business account is incredibly easy to use and super helpful
Duran
Duran
Slow cannot sign in and load account
Brilliant app but with the latest update signing in takes forever or doesn’t work at all.
Wouldn’t recommend
Very bad customer service and always trying to get extra money from you for any services.
Worst Bank
They blocked my incoming payment and customer service is very poor, they are holding my incoming payment since 3 days and not releasing it despite providing ll evidences
Reliable, Fun & User-Friendly
I’ve really enjoyed using this app. It’s fun, easy to navigate, and makes managing both my personal and business banking simple and convenient.
It’s made banking much more enjoyable and hassle-free. Highly recommended!
It’s made banking much more enjoyable and hassle-free. Highly recommended!
Terrible!
Our complaint against Tide was partially upheld due to very poor communication. They also de-banked us with no reason and we had no right of reply. Customer service is very bad. Currently all our money has been taken and we have no idea where it is! Beyond terrible.
Invoice limit
Whoever thought it was a good idea to put a monthly limit on invoices is insane.
It also doesn’t let you check your contacts and edit them which is strange.
It also doesn’t let you check your contacts and edit them which is strange.
1 Star – Fast to start with, but reliability matters far more when your business grows
When I started my businesses, Tide was exactly what I needed. It was quick to set up, inexpensive to use and ideal for getting new companies up and running. For a start-up, those are huge advantages.
However, once your business finds its feet, you realise that speed of opening an account and low fees are nowhere near as important as having a banking provider you can rely on.
Unfortunately, our experience with Tide has been one of the most disruptive experiences we’ve ever had with a financial provider.
Without any prior notice, Tide simultaneously froze and then closed the accounts for six separate limited companies within our group. These are legitimate UK businesses operating across a range of different sectors, all of which immediately lost the ability to send or receive payments.
The impact was immediate and severe. Payroll, commercial rent, supplier payments and customer receipts were all put at risk overnight. There was no notice period, no opportunity to prepare and no ability to transition our banking in an orderly manner.
Had Tide simply given reasonable notice that they no longer wished to provide banking services, we could have opened replacement accounts and transferred our Direct Debits, standing orders, customer payment details, supplier records and accounting processes with minimal disruption. Instead, we have been left with days of unnecessary administration, rebuilding payment schedules, updating banking details across multiple businesses and informing customers, suppliers and other organisations of new account details—all because the accounts were closed with immediate effect.
What has been particularly disappointing is the lack of meaningful communication. Every attempt to understand the reason for the closures has been met with generic template responses stating that Tide “cannot support certain types of businesses.” This explanation simply doesn’t align with the facts. Our companies operate across multiple industries, yet every account was closed at the same time. When we asked whether this was a decision relating to one company, a particular business activity or our overall relationship with Tide, those questions went unanswered.
I fully appreciate that banks may, in certain circumstances, be unable to disclose the detailed reasons behind account closures. However, there is a significant difference between being unable to provide a reason and repeatedly responding with vague, generic statements that fail to address reasonable questions.
To Tide’s credit, they have processed the return of our remaining balances, and I hope every affected customer receives their funds within the timescales promised.
However, the way these closures have been handled has completely destroyed our confidence in Tide as a banking provider. No business should have to discover, without warning, that it can no longer pay staff, pay rent or receive customer funds because every account has been frozen and closed simultaneously.
My advice to anyone considering Tide is this: it’s a great option when you’re just starting out and need a quick, low-cost business account. But as your business grows and reliability becomes critical, think very carefully about whether you want your entire operation dependent on a provider that can withdraw banking facilities without notice, leaving you to deal with the operational consequences.
However, once your business finds its feet, you realise that speed of opening an account and low fees are nowhere near as important as having a banking provider you can rely on.
Unfortunately, our experience with Tide has been one of the most disruptive experiences we’ve ever had with a financial provider.
Without any prior notice, Tide simultaneously froze and then closed the accounts for six separate limited companies within our group. These are legitimate UK businesses operating across a range of different sectors, all of which immediately lost the ability to send or receive payments.
The impact was immediate and severe. Payroll, commercial rent, supplier payments and customer receipts were all put at risk overnight. There was no notice period, no opportunity to prepare and no ability to transition our banking in an orderly manner.
Had Tide simply given reasonable notice that they no longer wished to provide banking services, we could have opened replacement accounts and transferred our Direct Debits, standing orders, customer payment details, supplier records and accounting processes with minimal disruption. Instead, we have been left with days of unnecessary administration, rebuilding payment schedules, updating banking details across multiple businesses and informing customers, suppliers and other organisations of new account details—all because the accounts were closed with immediate effect.
What has been particularly disappointing is the lack of meaningful communication. Every attempt to understand the reason for the closures has been met with generic template responses stating that Tide “cannot support certain types of businesses.” This explanation simply doesn’t align with the facts. Our companies operate across multiple industries, yet every account was closed at the same time. When we asked whether this was a decision relating to one company, a particular business activity or our overall relationship with Tide, those questions went unanswered.
I fully appreciate that banks may, in certain circumstances, be unable to disclose the detailed reasons behind account closures. However, there is a significant difference between being unable to provide a reason and repeatedly responding with vague, generic statements that fail to address reasonable questions.
To Tide’s credit, they have processed the return of our remaining balances, and I hope every affected customer receives their funds within the timescales promised.
However, the way these closures have been handled has completely destroyed our confidence in Tide as a banking provider. No business should have to discover, without warning, that it can no longer pay staff, pay rent or receive customer funds because every account has been frozen and closed simultaneously.
My advice to anyone considering Tide is this: it’s a great option when you’re just starting out and need a quick, low-cost business account. But as your business grows and reliability becomes critical, think very carefully about whether you want your entire operation dependent on a provider that can withdraw banking facilities without notice, leaving you to deal with the operational consequences.
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