Five star
Great app
Mr mark speed
Great service, very easy to use
One star is too many AVOID
Tide froze my account as the directorship changed to my husband. After 4 weeks still waiting for tide to allow my husband the now director access. Don’t respond to emails, phone calls, open complaints. Bills bouncing because of this tin pot business. Avoid at all costs, it worth the hassle when there are so many better business accounts to choose from
What a silly response from Tide….utter nonsense. We have complained many times, we have called many times, emailed many times and still you have not updated us or even responded or explained what we need to next. Instead you have stolen our money - and thousands of pounds and left us close to breaking point. You’re a pathetic excuse of an account and you will be paying for every bill bounced, the consequences of defaults and the fact our mortgage lender has rejected our mortgage application because of the defaults - utterly disgusting service
What a silly response from Tide….utter nonsense. We have complained many times, we have called many times, emailed many times and still you have not updated us or even responded or explained what we need to next. Instead you have stolen our money - and thousands of pounds and left us close to breaking point. You’re a pathetic excuse of an account and you will be paying for every bill bounced, the consequences of defaults and the fact our mortgage lender has rejected our mortgage application because of the defaults - utterly disgusting service
Show more
Business banking that left me unable to make payroll
What I found particularly frustrating was that I could not clearly locate this account balance limit anywhere in the Tide iOS app. The limits visible to me related to card spending, not the restriction Tide was actually applying. I eventually had to move £30,000 out of the current account and into Tide savings simply to reduce the current-account balance while trying to restore normal payment functionality.
When I sought support, I was then told that Tide required additional “Proof of Business” documentation before considering an increase to the limit. I fully understand that banks have KYC and AML obligations, but it is extremely difficult to accept a business banking setup where legitimate company funds can be received into an account, only for the company to later discover that an account limit can prevent it from making basic outbound payments such as payroll.
The support experience made matters worse. For something as serious as being unable to make payroll, I expected to be able to quickly speak to somebody who could explain the restriction and resolve it. Instead, I found myself navigating support messages and an app that did not clearly expose the relevant limit.
For a funded company, this is simply too much operational risk. I cannot have payroll, suppliers and ordinary business expenditure dependent on whether an unclear account restriction suddenly prevents payments.
I have now submitted a formal complaint and am moving Oneirix’s banking elsewhere.
If Tide resolves the issue properly and provides a satisfactory explanation, I will update this review accordingly.
(If Tide responds to this with the generic message, Hi sorry you’ve had this experience blah blah please email blah blah you’re an absolute joke, no accountability and no reasoning except ‘legal’ guise. I have formally submitted complaints to FCA and the FOS and I suggest other individuals also do the same)
When I sought support, I was then told that Tide required additional “Proof of Business” documentation before considering an increase to the limit. I fully understand that banks have KYC and AML obligations, but it is extremely difficult to accept a business banking setup where legitimate company funds can be received into an account, only for the company to later discover that an account limit can prevent it from making basic outbound payments such as payroll.
The support experience made matters worse. For something as serious as being unable to make payroll, I expected to be able to quickly speak to somebody who could explain the restriction and resolve it. Instead, I found myself navigating support messages and an app that did not clearly expose the relevant limit.
For a funded company, this is simply too much operational risk. I cannot have payroll, suppliers and ordinary business expenditure dependent on whether an unclear account restriction suddenly prevents payments.
I have now submitted a formal complaint and am moving Oneirix’s banking elsewhere.
If Tide resolves the issue properly and provides a satisfactory explanation, I will update this review accordingly.
(If Tide responds to this with the generic message, Hi sorry you’ve had this experience blah blah please email blah blah you’re an absolute joke, no accountability and no reasoning except ‘legal’ guise. I have formally submitted complaints to FCA and the FOS and I suggest other individuals also do the same)
Show more
Avoid bank at all costs
Been using tide for a few months now. Closed account for no reason. Terrible service
