Great App
We use TigerConnect at our facility and it comes in handy when you need to reach out to the healthcare team, colleagues, or nurses. The app does have some connectivity issues every now and then on our department iPhone 15s but aside from that it works great for what we use it for.
Terrible support: glitchy app
Prior to adding phone and video, TC was a useful tool for communicating in a HIPAA compliant way in fast paced medical settings. Afterwards, it’s been a total nightmare. Each conversation creates two threads with the same person, and the app will no longer allow the user to create group texts. Deleting the app, shutting down my phone, and reinstalling it only solves the problem for a moment. No response to my Customer Support request either from weeks ago!
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Pinned Comments
The idea is great! I love the pinned comments feature but it won’t let me unpin conversations. Please look into this bug. Also, a feature where you can reply to individuals messages in each thread would be very, very nice.
FaceID
For the past few months, opening the app requires entering the PIN even after successful FaceID authentication. Buggy.
Annoying notifications
I don’t understand this new update. Why on earth would I need my phone to alert me every 5 secs for a NON priority message WHILE I’m with patients and their families?????? Stupidest update ever.
