Great App
We use TigerConnect at our facility and it comes in handy when you need to reach out to the healthcare team, colleagues, or nurses. The app does have some connectivity issues every now and then on our department iPhone 15s but aside from that it works great for what we use it for.
Terrible support: glitchy app
Prior to adding phone and video, TC was a useful tool for communicating in a HIPAA compliant way in fast paced medical settings. Afterwards, it’s been a total nightmare. Each conversation creates two threads with the same person, and the app will no longer allow the user to create group texts. Deleting the app, shutting down my phone, and reinstalling it only solves the problem for a moment. No response to my Customer Support request either from weeks ago!
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Pinned Comments
The idea is great! I love the pinned comments feature but it won’t let me unpin conversations. Please look into this bug. Also, a feature where you can reply to individuals messages in each thread would be very, very nice.
FaceID
For the past few months, opening the app requires entering the PIN even after successful FaceID authentication. Buggy.
Annoying notifications
I don’t understand this new update. Why on earth would I need my phone to alert me every 5 secs for a NON priority message WHILE I’m with patients and their families?????? Stupidest update ever.
Great App
Makes care efficient and communication seamless! Must have for all organizations
Never works when you need it
Once again this morning I cannot forward any pages from last night to doctors because the app is having trouble connecting!
02/27/2026: cannot take myself of DND, have to force close it and then retry. Seems like the overall rating of this app matches mine.
02/27/2026: cannot take myself of DND, have to force close it and then retry. Seems like the overall rating of this app matches mine.
Just awful
Loading messages is SO slow - it’s literally faster to delete and reinstall the app then wait 10 minutes for all my messages to load.
1 star, I wish my work didn’t require this trash.
1 star, I wish my work didn’t require this trash.
Terrible
I only use this because the hospital mandates it. I’ve had to install and reinstall 6 times in 5 months. Just waiting for a lawsuit to happen when a critical ER page is not sent timely or received reliably.
Unable to log out of roles at work
This version of the app does not allow you to log out of your role at work. You can login but you can’t log out. Frustrating and there doesn’t seem to be a fix.
Too slow
Loading messages takes WAY too long. It’s literally faster to delete the app and reinstall it then try to get it to load messages from the last week
Watch notifications unreliable
1. In a deliberate and misguided design decision, they have decided that voice calls don’t pass notifications through to your Apple Watch. This means that if you are wearing scrubs and have your phone on silent, you can’t feel the phone vibrate and can’t pick up the call.
2. every few updates, all watch notifications stop working. So effectively you can never keep your phone on silent when working and wearing scrubs.
2. every few updates, all watch notifications stop working. So effectively you can never keep your phone on silent when working and wearing scrubs.
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Never works when you need it
Once again this morning I cannot forward any pages from last night to doctors because the app is having trouble connecting!
02/27/2026: cannot take myself of DND, have to force close it and then retry. Seems like the overall rating of this app matches mine.
02/27/2026: cannot take myself of DND, have to force close it and then retry. Seems like the overall rating of this app matches mine.
Unreliable
I wouldn’t use it except that I’m forced to. Fails to load full messages forcing restart to see the complete text, and recently has started just freezing if I receive a longer text.
Intake Specialist
An option to select and reply to a specific message in a thread would be extremely helpful. Replies can get lost due to the sheer volume of back/forth, especially in groups.
Problem
Trying to set this up again and now on a 17 pro max it says securing phone for the past 20
Minutes .
Minutes .
Update substandard
The new update has to many glitches, it freezes and I’m required to force close time and time again. Unfortunately I no longer feel that it’s user friendly. Finding a specific chat became a process instead of a simple search and click.
Hard to use
keeps signing off automatically
Could be better
This is a medical app. You would think it would recognize medical words and not autocorrect them. If it’s because of the phone, the app should still recognize these words. Plus there’s no or poor integration with Epic/Haiku. Just slows down efficiency in all aspects.
Never works when you need it
Once again this morning I cannot forward any pages from last night to doctors because the app is having trouble connecting!
