Really good initiative
Bike Ride Facility inside apartments
Terms and conditions
Super Amazing!!
Frustrating Experience – Ride Still Active Due to App Issue
Worst service
If system asks for money there will not be any error.
If you are trying to unlock bike then most of the time there will be issue.
Out of 5days I was able to unlock bike only 2 days. Even though system is showing green but still it’s not allowing to use/unlock.
Out of 5 bikes 4 are be already in error (most of the time). If any one is good condition then it cannot be unlocked then what is the meaning of this service. They are just using society space and making money and giving very very very pooooor service.
Just money making app and very poor service.
Nobody is available to help if it’s not getting unlocked etc… no helpline/ mobile number mentioned on app.
Specially at 10th Avenue, Gaur City 2, Greater Noida.
Guyz, don’t purchase subscription for this. You will feel bad later!!!
The best cycle riding app
Goes great with plans for casual cardio burns in late evenings to de-stress after a heavy day of work 😊
Naive
Great initiative but buggy app
Poor customer service - bike doesn’t come out after scene
Quite poor application and no customer support
Better to be better
either you pl give a quality of service or else better to be honest
Fantastic service and so simple
Response from developer
We're thrilled to hear Tilt has been a hit in your society and that you're enjoying our service! Thank you for the 5-star review and for your enthusiastic feedback. Happy cycling! 🚴♀️💨
My ride doesn’t stop
Response from developer
Hey there, we apologize for the inconvenience! Please be assured, you won't be charged in case you ride has not ended due to a technical error. Could you please write to us at support@tilt.bike so we can locate your Tilt account? We're here to ensure your experience is smooth and enjoyable.
Brilliant
Issues like “ride not completed” occur sometime and your account goes into negative, that needs fixing.
Mine got fixed after a mail, so thanks for the quick response. But raising complaints should be easy, the options are confusing.
Also, more parking stands per bike is needed in my society, because many times it’s full, and you have to go back all the way to put the bike on stands, and come back walking on feet. Which defeats the purpose.
Response from developer
Thank you for the 5-star review and valuable feedback! We're delighted to hear about your positive experience with our customer support. We're actively working on simplifying the complaint process, and deploying new stations. Your insights are crucial for our improvement, and we're grateful for your support. Happy cycling! 🚴♀️🌟
Why date of birth is mandatory to rent bicycle
But it’s asking for date of birth as a mandatory field to proceed - don’t understand why you would mandate sensitive personal info like date of birth to rent a bicycle - if need be, you could collect age group demographic like 30-40, 40+ or ask for declaration of above 18 to avoid renting to kids ..
Did not proceed due to this reason and giving 1 star as this is a show stopper issue to avail this service by me . Thanks
Response from developer
Thank you for your feedback, and we appreciate your interest in our service. We understand your concern, and we take data privacy seriously. The collection of date of birth is part of our age verification process, as our service is intended for adults. However, we appreciate your suggestion, and we'll review our data collection process to see if there are alternative ways to ensure user eligibility while minimizing the data we collect. Your input helps us improve, and we hope you'll consider trying our service in the future. If you have any more questions or concerns, please feel free to reach out to our support team on support@tilt.bike.
Very poor experience. Please refund my amount.
Tried one bike this morning.
After returning the bike, there is no option to end the ride in the app.
Additionally there is no mentioned support contact or toll free numbers to report issues. This is such a basic requirement that has been missed.
Overall a badly designed app and very poor end user experience.
Request you to kindly refund my subscription amount.
Response from developer
We apologize for the inconvenience you've faced. This is unusual, and we're here to help. Please contact us at support@tilt.bike with the details of your registered account & issue, and we'll work to resolve it promptly. Your feedback is valuable, and we're committed to improving your experience.
Need more stations
Response from developer
Thank you for the 5-star review and for your suggestion! We're always looking to expand our reach and make Tilt even more accessible. Your feedback is valuable and we will certainly take it into consideration as we plan future station placements. Thanks for choosing Tilt and for your support!
I don’t like the Policy
Response from developer
We're sorry to hear about the inconvenience you're facing. However, we would like to assure you that our team is here to help you with the process of changing locations and transferring your pass. Please reach out to us at support@tilt.bike or via the in-app help options, and we'll do our best to assist you in a smooth transition. Our aim is to make your experience with Tilt as seamless as possible, no matter where you're located.
Good option
Response from developer
Hi, thanks for your review. In case you find that the station is full, you can either drop your bike at any other station that's nearby or reach out to our team on support@tilt.bike—they'll be happy to help you out.
Great way to stay fit !
Other than that it’s a nice app to start with. Btw your bikes are mostly well maintained. I love using them, it’s fun and keeps me fit ❤️
Response from developer
Hey, thanks a lot for sharing this feedback with us. Like you mentioned, this is the first release of our app, and we're actively working on polishing some rough edges. You can expect most of this to be fixed in the coming weeks. We're glad to hear that you're enjoying riding with Tilt, keep at it! 🚀
