App not working and support of no help
Response from developer
Hi Captzag, We are sorry to learn that you had a negative experience with the app. We have many Time Matters users who are able to use the app successfully on a daily basis. Can you please share your firm details and support case number at go-suggestions@pclawtimematters.com ? We shall review your case and get back to you with a resolution at the earliest. We hope to hear from you soon and thank you.
Issues
Why are entries entered on the app mysteriously put on an automatic hold - and why does your “tutorial” not warn your clients of this glitch.
My staff had to waste valuable time calling support. trying to figure out why time entered on the app wasn’t showing on the bill. Why does the entered time often disappear in the process. of saving the case and why are there empty lines where the case should appear.
Why can’t you help us increase the font size on prebills so we can avoid headaches when reviewing the tiny 8 point font.
Your links on this page to support are dead ends. Many of the links on your website allso don’t operate.
Why is there such tiny space on the billing item screen to enter what information will appear the important information description on the billing item and a huge area for memo - totally useless? And why does one practically need an engineering degree and hours of time to figure out a bill layout. Can’t you provide us with some easy to use and easy to revise templates. I also don’t understand why we are charged twice- both for time matters and billing matters per user. Is it possible to bill just using time matters? Why would anyone enter time on one program and billing in another program.
Can you do anything to speed up
the operation of the program and stop
it from crashing so often?
Has Lexis Nexis sold TM ? Who is the new owner? Is the new owner committed to upgrade the program? As a small firm we pay a small fortune for your annual maintenance fees - but it doesn’t seem that anyone on your end bothers to communicate with customers. The 6 month wait to get a reply from my initial comments speaks volumes.
Response from developer
Hi MWM Key West, Thank you for your valuable feedback. We strive hard to keep adding additional features to our apps and we will be releasing the latest version of Time Matters GO by the end of this month. Please check out the improved version of the app with more capabilities including authentication using Face ID recognition (if you device supports it) and fingerprint recognition. We send out a tutorial video series to every Time Matters® Go customer. Did you receive this tutorial series yet? If you have not, please contact support at 1-800-328-2898 / ClientSuccess@pcltm.com
Disappointed
Response from developer
Hi kdhaynes, We are sorry to hear that Time Matters® Go didn’t meet your expectations. We are continuously working to improve our customer’s experience with the app and your feedback is appreciated. We are currently working on an upcoming update and your comments will definitely be taken into consideration. Please feel free to leave us your email address so that we can let you know when the latest version of Time Matters Go is available or contact support at 800-387-9785 / PMSALES@LEXISNEXIS.COM, if you would like to discuss the current functionality of your app further. We hope to hear from you soon.
