AEONIC Plus membership
I have purchased AEONIC plus membership worth ₹8000. And it’s not reflecting in the application. And the customer support is saying a technical glitch. I’m utterly disappointed in the process and delivery of the subscription packs. It is not resolved yet. They said technical team will connect with me. I would like this issue resolved or would like to have a refund.
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Response from developer
Hi Ghanshyam, We sincerely apologize for the inconvenience caused. We have scheduled a callback regarding your concern. You will receive the call on your registered mobile number from our support team at the earliest convenience.
Misleading Offers
The offers are misleading . I was told it included Zee 5 for one year . They do in two coupon codes. First 6 months worked fine but when I tried to do next 6 months, they have added a restriction of 60 days to subscribe Zee 5 again. It means user will have to wait 60 days after expiry of first 6 months . Now the bigger scam is the next coupon expires on march 31 . My precious coupon expired on 17 match . How am I supposed to use coupon for zee 5 now ? As there will be no coupon after 60 days. It’s totally misleading users
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Response from developer
Hi Rahul, we sincerely apologize for the inconvenience caused. Our support team is dedicated to assisting our valued customers around the clock. For privacy reasons, please raise a ticket at https://support.timesprime.com/support/tickets/new or call on Times Prime Customer Care Number: 9266842776.
Misleading Offer & Completely Untrustworthy Service
I had a very bad experience with the Times Prime app. I purchased their subscription because they clearly advertised a free movie ticket coupon as part of the offer. I bought the subscription during the validity period of that promotion, yet the coupon was never provided to me.
When I contacted their support team, instead of resolving the issue they simply said that the offer period had already passed. This response is completely unacceptable because my purchase was made while the offer was still active.
This feels like a classic case of misleading customers with attractive offers just to push subscriptions and then refusing to honor those promises afterward. It seriously damages trust.
Very disappointing service and poor customer support. If a company advertises a benefit, they should honor it instead of making excuses. Because of this experience, I strongly feel that this platform is unreliable and I regret purchasing the subscription.
⭐ 1 Star – Not recommended.
When I contacted their support team, instead of resolving the issue they simply said that the offer period had already passed. This response is completely unacceptable because my purchase was made while the offer was still active.
This feels like a classic case of misleading customers with attractive offers just to push subscriptions and then refusing to honor those promises afterward. It seriously damages trust.
Very disappointing service and poor customer support. If a company advertises a benefit, they should honor it instead of making excuses. Because of this experience, I strongly feel that this platform is unreliable and I regret purchasing the subscription.
⭐ 1 Star – Not recommended.
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Response from developer
Hi User, we sincerely apologize for the inconvenience caused. Our support team is dedicated to assisting our valued customers around the clock. For privacy reasons, please raise a ticket at https://support.timesprime.com/support/tickets/new or call on Times Prime Customer Care Number: 9266842776.
Fraud Subscription
Their plans are not fixed, when you will subscribe the plan will be different and later you will find the main offers are replaced with something else. Total Fraud.
I took the subscription of 2999 for Jio Hotstar and other benefits, after few days I noticed I am not able to find Jio Hotstar and according to them Jio Hotstar is now not the part of Times prime subscription and they have replaced it with Sony LIV which was already available in Watcho in their plan. I don’t understand how they can change the plan for already subscribed user.
Just be careful. They later don’t help in to this or reply properly.
I took the subscription of 2999 for Jio Hotstar and other benefits, after few days I noticed I am not able to find Jio Hotstar and according to them Jio Hotstar is now not the part of Times prime subscription and they have replaced it with Sony LIV which was already available in Watcho in their plan. I don’t understand how they can change the plan for already subscribed user.
Just be careful. They later don’t help in to this or reply properly.
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Response from developer
Hi Anuj, We sincerely apologize for the inconvenience caused. Please be assured that our support team is actively working on your concern and it has been prioritized for resolution. A response has already been sent to your email ID.
Misleading Offers and Poor Support
I do not recommend renewing the Time Prime membership. Most of the offers are only valid one time, so the value you get after the initial usage is minimal. On top of that, they automatically enable auto-pay on your credit card without making it very clear.
When I tried to reach out to support to cancel my subscription, they flat-out denied my request. The impression I got from their support team is that they’re not very customer-friendly and seem more focused on being cheeky to extract money from customers rather than building trust.
Overall, I would not suggest wasting money on this membership.
When I tried to reach out to support to cancel my subscription, they flat-out denied my request. The impression I got from their support team is that they’re not very customer-friendly and seem more focused on being cheeky to extract money from customers rather than building trust.
Overall, I would not suggest wasting money on this membership.
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Response from developer
Hi Shubham, we sincerely apologize for the inconvenience caused. Our support team is dedicated to assisting our valued customers around the clock. For privacy reasons, please raise a ticket at https://support.timesprime.com/support/tickets/new or call on Times Prime Customer Care Number: 9266842776.
Must needed membership for everyone
The only membership which gives more value than what you have invested . It includes almost everything like travel,movies,otts i have saved a lot using this membership if i have faced any issue i reached out to customer care and it will be solved with topmost solution thank you is a small word
Response from developer
Hi Tharun, We would like to express our gratitude for your kind and positive feedback. It truly means a lot to us to know that you're happy with our services. If you have any additional feedback, suggestions, or concerns, please feel free to raise a ticket at https://support.timesprime.com/support/tickets/new
Worst experience
I have activated my future plan by mistake which would be activated in future. I have requested for the plan cancellation & refund but the same has been denied.
By denying cancellation you are not giving a goodwill gesture and this is not good for your business, you will not be getting the returning customers with such policies, at least with this bad experience I will never come back to your platform for any more services, neither will I recommend anyone to do so. also I will put message on social media that your policies are not user friendly and making food of customers by denying customer’s right for cancellation if the activation is done by mistake.
It seems you do not to build long term relationship with customers, just that you want to do business with customer only once and do not want to leave a good impression so as the customers to return for further services.
This is highly unacceptable services from your end, you definitely need to review your policies if you want to be a long term player.
By denying cancellation you are not giving a goodwill gesture and this is not good for your business, you will not be getting the returning customers with such policies, at least with this bad experience I will never come back to your platform for any more services, neither will I recommend anyone to do so. also I will put message on social media that your policies are not user friendly and making food of customers by denying customer’s right for cancellation if the activation is done by mistake.
It seems you do not to build long term relationship with customers, just that you want to do business with customer only once and do not want to leave a good impression so as the customers to return for further services.
This is highly unacceptable services from your end, you definitely need to review your policies if you want to be a long term player.
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Response from developer
Dear Pankaj, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at support@timesprime.com. We will help you at the earliest.
Totally use less.
If you are a new user, only then should you consider this subscription.
For existing users, it’s quite useless because they require you to use a new user ID (email) each time. For example, I used one user ID last year, purchased this plan, and enjoyed 6 months of Google One for free. Now, after renewing my Times Prime account, they’re saying it’s only available for new users. They’re asking me to use a new user ID (new email), but I have around 56GB of data in my current account. If I switch to another user ID, my data won’t sync to the new one. It’s completely pointless. They’re just trying to mislead us.
For existing users, it’s quite useless because they require you to use a new user ID (email) each time. For example, I used one user ID last year, purchased this plan, and enjoyed 6 months of Google One for free. Now, after renewing my Times Prime account, they’re saying it’s only available for new users. They’re asking me to use a new user ID (new email), but I have around 56GB of data in my current account. If I switch to another user ID, my data won’t sync to the new one. It’s completely pointless. They’re just trying to mislead us.
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Response from developer
Hi, we regret the inconvenience caused. To help you with this, we request you to kindly share the details of your concern along with your registered contact details with us at support@timesprime.com. We will be happy to assist you.
Don’t confuse people, simplify and be honest.
Make your plans simple enough, Don't say one thing and do another. Don't say you will get this month subscription but when people come in they see some for 1 month some for 2 some for 3 etc and all other useful ones with additional payment. Stop this nonsensical confusion.
I joined this because I was told I will get x months subscription for Rs 1. But after joining what I saw was not what I thought before joining. Just so that you know I found it cleaner to take Rs 650/m subscription of Netflix instead of your Rs 149 plan in the middle of your confusing app.
Now, no matter what changes you do you will never gain my trust to use your subscription, all you can keep is Rs 1 from me for entire lifetime instead of so many other opportunities if you were honest and clean in your offering and app.
If your business is to earn that Rs 1 from everyone and nothing else than fine.
I joined this because I was told I will get x months subscription for Rs 1. But after joining what I saw was not what I thought before joining. Just so that you know I found it cleaner to take Rs 650/m subscription of Netflix instead of your Rs 149 plan in the middle of your confusing app.
Now, no matter what changes you do you will never gain my trust to use your subscription, all you can keep is Rs 1 from me for entire lifetime instead of so many other opportunities if you were honest and clean in your offering and app.
If your business is to earn that Rs 1 from everyone and nothing else than fine.
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Response from developer
Hi, this seems unfortunate. Kindly share the details of your concern and registered contact details with us at support@timesprime.com, We will be glad to assist you.
Need better and exiting offers
Initially when I had joined times prime last year there were so many exciting and different offers which as a user I wanted to avail.
However since the last quarter of this year it seems that neither are any new exciting offers coming up for Gurgaon nor are the previous exciting ones like 3month subscription to HBR etc there anymore.
Team please bring in more offers that are not good related. Also for dining experiences can we have options at a similar to cost to what you bring in Bangalore, for Gurgaon?
However since the last quarter of this year it seems that neither are any new exciting offers coming up for Gurgaon nor are the previous exciting ones like 3month subscription to HBR etc there anymore.
Team please bring in more offers that are not good related. Also for dining experiences can we have options at a similar to cost to what you bring in Bangalore, for Gurgaon?
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Bad provider. This is one black spot (big one) in Times group
The concept of how subscriptions work is not known to this division of Times group.
Bought a Times Prime subscription in Apr-24 but wanted to upgrade to another plan which seemed better.
The current plan should have been stopped and money adjusted to new plan as most benefits are unused from the first plan.
Never informed that the existing plan needs to end before selling me a new one which will not be active till April2024. And they have the money already!
No phone number to contact. Poor support ticket team that doesn’t understand English so not only do they respond late but respond whatever they understand of the customer situation (not what the customer requested).
Pathetic is the best word I can think of.
They want me to wait for this one to expire before the new subscription kicks in😡.
Request to map a different mobile number to my subscription has not been answered.
- they not know how subscription upgrades should work,
- their systems don’t work as you can’t reach their customer support
- app support ticket is answered late
- support desk is atrocious and manned by nincompoops
- twitter msg goes into a black hole..
- office phone numbers don’t work (automatically ends the call.. board-line tried)
- App says new subscription money received but will not start it now and not refund the money.
I never knew digital channels were meant to fleece the clients and disappear without a trace.
What a digital transformation our country is seeing with big brands getting it so wrong.
Is it the ‘sign of the Times’..?
Bought a Times Prime subscription in Apr-24 but wanted to upgrade to another plan which seemed better.
The current plan should have been stopped and money adjusted to new plan as most benefits are unused from the first plan.
Never informed that the existing plan needs to end before selling me a new one which will not be active till April2024. And they have the money already!
No phone number to contact. Poor support ticket team that doesn’t understand English so not only do they respond late but respond whatever they understand of the customer situation (not what the customer requested).
Pathetic is the best word I can think of.
They want me to wait for this one to expire before the new subscription kicks in😡.
Request to map a different mobile number to my subscription has not been answered.
- they not know how subscription upgrades should work,
- their systems don’t work as you can’t reach their customer support
- app support ticket is answered late
- support desk is atrocious and manned by nincompoops
- twitter msg goes into a black hole..
- office phone numbers don’t work (automatically ends the call.. board-line tried)
- App says new subscription money received but will not start it now and not refund the money.
I never knew digital channels were meant to fleece the clients and disappear without a trace.
What a digital transformation our country is seeing with big brands getting it so wrong.
Is it the ‘sign of the Times’..?
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Worst designed app ever with terrible support!
When I signed up for Times Prime with my email, it showed my email was used by some other mobile number. So I did a forgot password and found that it’s linked to someone else’s phone number. I raised a support request explaining the situation and how times prime allowed someone else to use my mobile without OTP verification and they said it is not possible to change the mobile number.
I wanted to avail the service, so I ended up creating a new email ID just for TimesPrime and availed the service for a year. Recently, I found a delete account feature in the settings and went ahead and decided to delete my account so that I can get rid of this temporary email ID and link my actual email ID with my actual phone number by recreating the account. So I used the forgot password on the older account belonging to someone else apparently (as they linked their phone number to my email) and raised a delete request there too. Now both the accounts have been marked for deletion on TimesPrime and when I try to login it shows a message “Your request to delete your Times Prime account is in progress. You will not be able to access your account for now”.
However, it’s been more than 2 weeks and it’s still showing the same message so I requested TimesPrime support to escalate this and delete account sooner, to which I got a reply that “ We would like to inform you that our platform, unfortunately, does not support the deletion of accounts at this time“. What the actual hell does that even mean? There’s literally a button to delete account on the app and now I can neither login to either of the accounts. Times Prime has the worst support and I would not recommend the app to anyone.
I wanted to avail the service, so I ended up creating a new email ID just for TimesPrime and availed the service for a year. Recently, I found a delete account feature in the settings and went ahead and decided to delete my account so that I can get rid of this temporary email ID and link my actual email ID with my actual phone number by recreating the account. So I used the forgot password on the older account belonging to someone else apparently (as they linked their phone number to my email) and raised a delete request there too. Now both the accounts have been marked for deletion on TimesPrime and when I try to login it shows a message “Your request to delete your Times Prime account is in progress. You will not be able to access your account for now”.
However, it’s been more than 2 weeks and it’s still showing the same message so I requested TimesPrime support to escalate this and delete account sooner, to which I got a reply that “ We would like to inform you that our platform, unfortunately, does not support the deletion of accounts at this time“. What the actual hell does that even mean? There’s literally a button to delete account on the app and now I can neither login to either of the accounts. Times Prime has the worst support and I would not recommend the app to anyone.
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Don’t fall for the TimesPrime Scam
TimesPrime provide discounted subscription to many digital services. However many of these digits services (Eg. Amar Chitra Katha) takes the auto debit mandate during initial sign up and without any notification or communication debits during renewal. This has happened with thousands of users (Amar Chitra Katha is just one example). More over for an iOS user there is no facility to remove subscription from the app. This is part of scheme to not let user cancel the subscription and charge with notice after the due period.
It happened in case of ACK (Amar Chitra Katha) for me and I would suggest users to visit ACK and read the reviews yourself.
Moreover when I emailed to TimesPrime about the incident, they simply mentioned that we can not make any modifications, pretty sure they have huge affiliate commissions from these petty digital service providers.
Definitely not an experience to go for renewal or referral.
AVOID
It happened in case of ACK (Amar Chitra Katha) for me and I would suggest users to visit ACK and read the reviews yourself.
Moreover when I emailed to TimesPrime about the incident, they simply mentioned that we can not make any modifications, pretty sure they have huge affiliate commissions from these petty digital service providers.
Definitely not an experience to go for renewal or referral.
AVOID
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No customer support if u come across an issue in activating the subscription.
Services are good till the time you pay, Later you do not get any support if you land up with issues in getting your subscription activated. You only have the option of writing an email to customer care and you never get response to the concerns you raise nor times prime is bothered to support in resolving the issues you face with. Some subscription get deactivated within your valid period and you are going to loose your valuable money. Think twice on the customer support front before you get to purchase the plan. Tnx.
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Not professional. not user friendly.
Not professional. not user friendly. Zee5 is most disappointing as stops with a msg, “ not working try later” as standard reply ever since Times Prime is Installed. Sony Liv is only working with slight manoeuvring. Feeling Times Group has to go a long way ….. After paying Rs. 999 it’s seems have to with travel with this inefficiencies.
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Need to change mobile no.
Dear Team ,
I want to subscribe Disney hotstar + for my TV so I was searching for same but I saw good offer by times prime so I have taken membership but after taking membership I came to know that if you are existing member then U can’t use this kindly help to change my no. So that I can use this in my TV else provide me solution …
Expecting your positive response on this query.
I want to subscribe Disney hotstar + for my TV so I was searching for same but I saw good offer by times prime so I have taken membership but after taking membership I came to know that if you are existing member then U can’t use this kindly help to change my no. So that I can use this in my TV else provide me solution …
Expecting your positive response on this query.
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Myntra/Nykaa coupons doesn’t work
Memberships like zee5 are fine - they work.
Coupons for myntra, nykaa etc. doesn’t work at all. I have tried thrice for 3 months (one coupon every one month) they never work. Always getting “this coupon has exceeded its maximum usage error”. I thought coupons are unique for each users but it doesn’t seem that way. Looks like they have some sort of quota arrangements with these brands for these coupons. I Can give there prime subscription a skip next time as they have already lost swiggy from there platform and now these coupons never work. Duh..😣
Doesn’t seem a good deal now. Also emailing the times prime support made me realose that they know about these issues but couldn’t do anything about them. As they always have a standard response that we are working to resolve the issue with our technical team. Which is just lame.
Coupons for myntra, nykaa etc. doesn’t work at all. I have tried thrice for 3 months (one coupon every one month) they never work. Always getting “this coupon has exceeded its maximum usage error”. I thought coupons are unique for each users but it doesn’t seem that way. Looks like they have some sort of quota arrangements with these brands for these coupons. I Can give there prime subscription a skip next time as they have already lost swiggy from there platform and now these coupons never work. Duh..😣
Doesn’t seem a good deal now. Also emailing the times prime support made me realose that they know about these issues but couldn’t do anything about them. As they always have a standard response that we are working to resolve the issue with our technical team. Which is just lame.
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Not worth
I live in Tier 1 city. For me this subscription was not much of use. If you are living in Metropolitan Cities like Mumbai/Delhi/ Bangalore etc, May be this subscription is worth as you may find some outlets of the stores mentioned like Starbucks, Chapatis etc there.
Other offers like Myntra etc are not attractive. You may get this offer on Myntra site without Times Prime Membership.
I was attracted because of Storytel, Audible, ZEE5 but then Storytel, Audible offer is for new customers not existing .
So for me I found only ZEE5 and TOI useful with Times Prime. ZEE5 subscription I can get from ZEE5 website on offer. Why to to subscribe Times Prime for that.
If I get Audible, Storytel subscription too free with Times Prime for existing customers of Audible and Storytel, then I may rethink on resubscribing Times Prime.
Other offers like Myntra etc are not attractive. You may get this offer on Myntra site without Times Prime Membership.
I was attracted because of Storytel, Audible, ZEE5 but then Storytel, Audible offer is for new customers not existing .
So for me I found only ZEE5 and TOI useful with Times Prime. ZEE5 subscription I can get from ZEE5 website on offer. Why to to subscribe Times Prime for that.
If I get Audible, Storytel subscription too free with Times Prime for existing customers of Audible and Storytel, then I may rethink on resubscribing Times Prime.
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DO NOT BUY -- Fraudulent transaction and Shady Customer service
I bought the prime membership and after a few days activated Gaana using prime membership.
Annual membership charge was deducted from my credit card which was supposed to be free for times prime members.
Upon enquiry timesprime customer care kept saying it is gaana who will resolve and gaana kept saying transaction mentioned timesprime.
Funny thing is that my credit card details was never shared with Gaana yet these shameless Times Prime customer cheaters kept sending copy paste replies without even reading what I write.
Annual membership charge was deducted from my credit card which was supposed to be free for times prime members.
Upon enquiry timesprime customer care kept saying it is gaana who will resolve and gaana kept saying transaction mentioned timesprime.
Funny thing is that my credit card details was never shared with Gaana yet these shameless Times Prime customer cheaters kept sending copy paste replies without even reading what I write.
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Pathetic app to dupe users of their money
I feel the reviews here are fake . They take the money for subscription, post that none of their benefits of subscription works . All codes are declined. They do not have a mechanism to cancel the subscription and refund the money . I feel cheated with my subscription fee with no benefit . I am going to leave it here and going to raise a complaint with Apple App Store team to audit the veracity of their claim and prove successful distribution of claimed benefits . I am also going to raise a complaint on online consumer forum of government of India . I never expected that such a reputed organization will allow to run a such a maligned business under its roof.
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