Customer
Sucks and overpriced
App is Horrible
The paper is great; the app is horrible.
Like the e-edition
Because it contains only the news stories of the day. Don’t like that I can’t easily share an e-edition article with my fellow subscribers. Would like an easier way to do that.
Electronic Subscription
No matter how many times I change my password every single time I try to log in to read an article it say’s wrong password. It’s ridiculous. Will not renew my subscription.
SNAFU
I took advantage of a special sale for the online version of the TU. I got the app., and I cannot read any articles, as your system said that my subscription had expired. What’s going on with you?
No access
I’ve subscribed but I’m not able to access.
TU
We’re fortunate as a community to have such an excellent local paper
TU app
Too many ads and stories stay on the app for way too long, very annoying
My
My paper wasn’t delivered!! I subscribe to the TU and the Times. So frustrated!
Great on Line Newspaper
What a Great read in the morning. I live in the Hudson Valley. Read The TIMES UNION ON LINE every morning. Great paper, I have been reading The Times Union since the 1960s. Enjoy it more now then ever.. Great coverage of the area Sports and what is going on.Keep Up The Good work. Thank you
Terrible Customer Service
Extremely Rude and Unprofessional
Far far far to the left
When we lived in RI I thought the Providence Journal was very far left. However the Times Union is even worse. You let Biden sleepwalk through four years and not a peep. If Trump cured cancer you would write that he’s ruining things for Oncologists. If your wish came true and Harris and Waltz were in power we would all soon be speaking Chinese an Russian. Your cartoon page is particularly disgusting with all of its anti Trump venom. On the bright side I do enjoy some local news, nature articles, weather, food reviews, and the Jumble. Unfortunately you don’t carry the Sunday Jumble. Luckily I have the NY Post and Fox News to stay sane.
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Pretty Good
Turns out if I use a VPN I can’t read the paper. This needs a fix. Even going through a browser fails with a VPN.
I can no longer read the e-edition. Works fine on my Pixel phone so it’s the app. Going to cancel my subscription as I can read it through the library online Monday-Sat for free. I’d still pay if this worked as I like reading on my iPad, especially Sundays.
I can no longer read the e-edition. Works fine on my Pixel phone so it’s the app. Going to cancel my subscription as I can read it through the library online Monday-Sat for free. I’d still pay if this worked as I like reading on my iPad, especially Sundays.
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Canceled
I’ve canceled this back in October 2025 and still get notifications. I don’t want this
Very Good
Very good.
Good source for news
Easy way to receive digital newspaper. Also there is a way to access early edition. I wish one could copy articles to be paste elsewhere.
Too much of a paywall/ annoyance
I realize local newspapers have to pay the bills. But I can get basic local TV news free online and easily. The Times Union should offer a couple important stories (such as health- related developments or community- benefit info.) for free. I could go broke and drive myself nuts if I had to keep track of being a paid subscriber to every periodical or news outlet out there.
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Navigate
Not that easy. Sometimes it jumps sections then restarts. Makes me unhappy.
What is happening to my subscription?
Can no longer access the e edition unless I allow Hearst corp to sell my private information.
Kimmel.
Your kidding me. What a complete joke if he is not on. What about satuday night live ? And all he itherso that make it for a laugh. What about the last 15 or so years. Let the people in a land where you have freed speech. We’re watching not you. Why wait to. Now when it’s been goin on for a long time. No more 10 for me and many others. Sad. Shame on you.
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