Not able to pair app to phone.
Response from developer
Thank you for your feedback. The phone's location settings should be enabled for the location to be permitted. Please contact connected.products@timex.com for further assistance.
Cannot add card
Response from developer
We apologize for the inconvenience. Here's a step-by-step guide on how to get started with your new Timex Pay wearable: https://xd.adobe.com/view/016fdb65-93fc-4762-9513-032b561ba4fb-543c/?fullscreen. Currently, you can add only Chase Visa cards to your wearable. Kindly check, and if you still have problems, please contact connected.products@timex.com and our specialist will be contacting you.
(Edited) Fantastic service!
Rebooted phone, reinstalled app, nothing fixed it. Is the service down?
As of 6/8/22 the app was updated to version 1.19 and it loads and I can set up the device.
I was about to give 5 stars after this correction, by my concern is whether this will occur in the future. I need to be able to disable the chip if the watch or band is lost or stolen, and having no access to do so is concerning. Hopefully this is mitigated for the future.
I love this technology and I believe this kind of tech is the future for wristwatches.
Response from developer
Thank you for your feedback. We apologize for the inconvenience. We are aware of the issue and are doing our best to have it fixed as soon as possible. Thank you for your patience.
App does not initialize
Response from developer
Thank you for your feedback. We apologize for the inconvenience. We are aware of the issue and are doing our best to have it fixed as soon as possible. Thank you for your patience.
Can’t add card
Response from developer
We apologize for the inconvenience. There was an issue with Visa's server, which has been fixed and you should now be able to add your card without an issue.
