Great product and company!
Tinnacity has transformed our service department and simplified our technicians daily lives. The ability to track all aspects of work orders, requests for parts/services, enabling real time communication between techs and HQ. Our office staff have been able to bill in real time and there is no longer a backlog of WO waiting to be billed. The entire Tinnacity team cares about our success and supports us and our employees with any challenge we come across!
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Terrible
Wish I could give zero stars. It has way too much stuff on it and way too many steps to perform tasks on it. Have used other service apps in the past and they are way easier to operate and a lot less steps to do one task
Great product!
The app is easy to use, intuitive, and has made our technicians’ day much easier. They are spending less time on paperwork and are getting work orders to us immediately when previously it could take days. Also, the app has made back-office work much more streamlined. There is a bit of a learning curve (like anything new), but once you have the hang of it, processing times become shorter, billing is more consistent, and there are fewer errors overall.
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Exactly what we needed
Very user friendly and the Tinnacity team provides great service! Had us up and running within 5 weeks and has improved our processes and bottom line dramatically. Highly recommend!
Great Software
Great dollar saving software and even better people!
Lots of use
To start off I’ve been using this app for several years now. The app definitely has had a lot of changes over the years. When your back office gives full permissions to the tech and learns how to utilize the system the app works great. Tinnacity supports the system very well and readily fixes and updates the app as bugs are found or changes are needed.
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Can’t give zero stars
This is the worst app. Everything is stupid difficult to do. I’m a tech, and I deal hand in hand with parts department, and office manager daily trying to get things straightened out that Tinnacity app has screwed up. The office side of things is way over complicated as well. I watch the parts guys switching between 300 different screens and menus just to post a tube of grease to my inventory, then I have to wait 2 or 3 days to be able to charge it to an SVO.
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Crap
The app has to many problems . Tim #s converting to work ordered and parts inventory not correct and when you correct it it is still wrong.
