Terrible App
Response from developer
We’re sorry for the frustration, and we want to clear up how this works. TipHaus shows your tips for the current day and for each pay period you work. When your tips are transferred through ETA depends on when your manager pays them out. We recommend daily payouts, so you get the previous day’s tips each day. With HausMoney, your tips go straight to your HausMoney card the same day they’re paid out. With HausDirect, they’re deposited straight into your bank account for a small fee. If you have questions or want help setting up HausDirect, please reach out to us at product@tiphaus.com. We’re happy to help. – The TipHaus Team
Horrible
Response from developer
We’re sorry the latest update made TipHaus harder to use for you. That’s the opposite of what we want. Your feedback goes straight to our product team, and we review every comment like this as we plan improvements. To help us fix what isn’t working, we’d love to hear what you liked about the previous version and where the new one slows you down. Even a quick note makes a big difference. Email us at product@tiphaus.com, and we’ll get back to you personally. We’re also happy to set up a quick call to walk you through the app. – The TipHaus Team
Money Held Hostage
UPDATE: I finally made it on the platform and managed to have three successful withdrawals, my funds were once again held hostage. I received a notice to update my card, which needed no updates. After reaching out, I discovered that they had a known issue with certain cards and neglected to let anyone know. My apologies - their fintech partner had an issue. TipHaus only operates software so the best customer service you can get is an FAQ page and a direct back to your manager. Because once THEIR OWN issue was resolved it was then MY PROBLEM to ensure the process continued after THEIR OWN outage.
This company routinely takes ZERO accountability for its services. And offers no support to those trying to scrape by and living paycheck to paycheck. I recommend finding a different platform.
Response from developer
Hello, and thank you for taking the time to share this. It sounds like you're describing activating HausMoney. Because HausMoney is a real banking card that holds and moves your money, it requires identity verification steps that go beyond a typical app login. Confirming your email, joining your team's organization, and having your management team verify your identity all help make sure that only you can access the funds paid out to you. We're sorry these steps created friction for you. They exist to protect you, but we also want them to be as painless as possible. If you're willing to share more about your experience, please reach out to us at product@tiphaus.com, and we'll look into what happened and help you get fully set up. — The TipHaus Team
It’s an app now!
Response from developer
We appreciate you taking the time to leave this. We've got more functionality coming to the app soon, and it's great to hear your tip info is easier to get to than before. If there's something you want to see next, or you have questions, reach out: product@tiphaus.com. — The TipHaus Team
Love this app!
Response from developer
Thank you for the review! We're glad TipHaus makes it easy for you to keep track of your tips, and we appreciate the recommendation. Questions or ideas are always welcome at product@tiphaus.com. — The TipHaus Team
