Nothing more than a marketing ploy
Response from developer
Hi Mio, We’re sorry to hear the app didn’t work as expected on your device — that’s understandably frustrating, and we’re continuing to improve compatibility across a wide range of phones. We can see our app has not had any issues since Jun 25. Just to reassure you, your deposit is fully protected regardless of whether you use the app. The app simply makes it easier to view and manage your deposit details and access support during your tenancy. This is why TDS trusted us in providing this service. Your concern about the services we sell to our tenants. Yes we do provide access to additional services through the app, but these are entirely optional and clearly presented as such. We've pre-vetted companies, to support tenants who have for decades been ignored. This is why over 300,000 tenants use our products and services. We’re glad you were able to access your deposit information via the website, and we appreciate you taking the time to share your feedback. Many thanks, tlyfe team.
Not good.
Response from developer
Hi Guy, We're sorry to hear you found the app terrible and laborious to use — that's not the experience we want for our tenants. We can confirm we've had no similar complaints since this review was left, and the app is running smoothly on current versions of iOS and Android. Just to reassure you, your deposit is fully protected regardless of how you interact with the app, and our support team is always on hand if there's anything we can help you with directly. We appreciate you taking the time to leave this feedback. Many thanks, The tlyfe team
Useless, misleading, unnecessary
Response from developer
Hi there, We're sorry to hear about the trouble you had activating your deposit protection, and for the number of issues you ran into along the way — this clearly wasn't the experience we want for our tenants, particularly at an already stressful time like moving home. We appreciate you flagging the specific issues: the missing code entry field, the text field bug, and the spelling error. Since this review was left in November 2024, we've made a number of improvements to the app and the activation journey, and the issues you've described are not ones we're currently seeing reported. We're also sorry you didn't hear back from our support team at the time — that falls short of what we aim for, and we'd encourage you to reach out again if you're still experiencing difficulties, so we can help directly. We appreciate you taking the time to share such detailed feedback. Many thanks, The tlyfe team
Great help!
Amazing innovation.
Response from developer
Hi there, Thank you so much for the kind words — we're delighted to hear the app has been helpful in getting priority viewings and beating the queue, and that it's making life easier on the agent side too when it comes to managing demand. It's great to know the app is working as intended for both renters and agents, which is exactly what we set out to achieve. We appreciate you taking the time to share this feedback. Many thanks, The tlyfe team
