Lousy app - organizations to note
Stability of the app has been an issue since years ago and is still an issue. Log in multiple times and it keeps saying time off, to try again. And the OTP is resent after 1min, just how many minutes do we have to waste? I’ve tried since 8am this morning and at 8.58am still no luck. And this is not the first time. Even something as simple as retrieving the medical card, it asks that I select a claimant but returns a blank as far as the selection is concern aka cannot select anything cos there is no drop down!
When companies engage insurers to take care of their group medical, they really ought to consider these issues as part of the contract. This is lousy service thru and thru, despite multiple attempts to feedback, the issues are not addressed.
When companies engage insurers to take care of their group medical, they really ought to consider these issues as part of the contract. This is lousy service thru and thru, despite multiple attempts to feedback, the issues are not addressed.
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App not optimised for iOS/iPhone 14 pro max
Unable to select any buttons on top. UX needs to be worked on.
Not working
Like other user posted, can’t even register for an account.
unable to register
app doesnt allow us to edit wrong info during registration, no way to self register and use. pretty bad for such insurance
Unable to register
Tried to register on your app but the app just shuts down on its own. Please fix your app. Using iOS 16.0.1 (20A371).
