Today Financial User Reviews

Name: Today Financial - USA
Rating: 2 (34 reviews)

Today Financial - USA

XTM Inc.

🌟 Lifestyle

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible! Absolutely the worst

My job force us to use this. Do not keep your money in there. Don’t transfer it either. It’s a 50/50 chance that it might go though. If not they will tell you 3-5 business days to investigate and verify that it didn’t go through. And in the 5 day day it will still be missing and no new information. I’m waiting still and it has been 3 weeks! Please just pay the fee at the atm to be safe. This app and service is more unreliable than my coworkers covering my shift.

kayy-kkay

3 years ago

Response from developer

We apologize for the inconvenience and frustration you have experienced with our service. We understand the importance of having reliable access to your funds and timely resolution of any issues that may arise. We apologize for the delay in investigating and resolving the missing transfer. Our team is actively working on resolving the matter and ensuring that you receive the necessary updates and assistance. We understand your recommendation to use alternative methods, such as ATMs, to avoid potential issues. While we strive to provide a seamless and reliable service, we acknowledge that there may be occasional challenges that we are actively working to improve. We appreciate your patience and understanding during this process. If there are any further concerns or questions you would like to discuss, please reach out to our customer support team. They are dedicated to assisting you and ensuring a satisfactory resolution to the situation. Thank you for your feedback and for bringing these matters to our attention. We are committed to addressing and improving the reliability and performance of our service.

An involuntary savings account with no interest

I used my today card to pay a Geico bill in my name and my card was suspended for fraudulent activity. I have emailed and called support several times. I was told my card is good to use. But it is still locked. My job isn’t able to pay me my credit card tips and I’m not able to use the money. If you have to use this card for employment, find a free atm to use and pull all your cash. Don’t make any transactions unless you want to look at money you can’t use.

And if you’re a business thinking of using this card, please use literally any other method to pay your employees. This card is frustrating and pointless honestly.

cinderali

3 years ago

Response from developer

We apologize for the inconvenience and frustration you experienced with your Today card. We understand the importance of accessing your funds smoothly and having reliable support when issues arise. We are sorry for the confusion regarding the suspension of your card. Our team is actively investigating the matter and working towards a resolution. We appreciate your patience during this process. To address your concerns, we recommend reaching out to our customer support team once again to ensure your card is unlocked and available for use. They will provide you with the necessary assistance to resolve the situation promptly. We understand the impact this has had on your ability to receive credit card tips and utilize your funds. We apologize for any difficulties this may have caused you and assure you that we are actively working to improve our services to provide a better experience for our users. Thank you for bringing these matters to our attention, and we appreciate your feedback. We are committed to addressing and resolving these issues to ensure a more seamless and reliable experience for our cardholders.

Horrendous

Absolutely horrible. There is no way anybody in their right mind could rate this higher than 1 star. I would give this service a negative rating if I could. I feel like I’m being dishonest by giving it even 1 star. Get your stuff together. People need access to their money. Seriously.

Barguy22

3 years ago

Response from developer

We apologize for the negative experience you had with our service, and we understand your frustration. We strive to provide a reliable and user-friendly platform for our customers, and we're sorry we fell short of your expectations. Your feedback is important to us, and we appreciate you bringing your concerns to our attention. We are continuously working to improve our services and ensure that our customers have convenient access to their funds. If there are any specific issues or suggestions you would like to share with us, please reach out to our customer support team. We value your input and will do our best to address any outstanding concerns. Again, we apologize for any inconvenience caused, and we appreciate your honest feedback.

cant transfer my money

I’ve been trying to do wallet to bank transfer so i don’t have to pay the fee, but of course it doesn’t work so i am forced to pay the instant transfer fee. This app needs totally reworked

Dancer8895<3

3 years ago

Response from developer

We apologize for any inconvenience caused and appreciate your feedback. May you please contact our support team at support@paidtoday.io so we can address any issues you may be facing with card to card transfers.

Give everyone their money and shut this thing down

This is easily one of if not the worst of its kind. As said in previous reviews it’s a non essential service built to generate income from others hard earned pay. I could take it to the chin and get past that fact if the app even worked. I work in a restaurant where 99% of my money flows through this app. I had a coworker who’s money was frozen in their account for about 3 months while the company refused to resolve the issue. It was a few thousand dollars that was suddenly inaccessible. This happened a week before rent was due. The app is buggy and the company is risky and unreliable. They shouldn’t be trusted to handle the income of thousands of employees. Steer clear of this mess

Skkirkland

4 years ago

Response from developer

We are sorry to hear about your negative experience with our app and the difficulties you and your coworker faced regarding frozen funds. We understand the frustration and inconvenience this situation caused, especially when it comes to accessing your hard-earned money. We want to assure you that we take these matters seriously and are constantly working to improve our app's functionality and reliability. Resolving issues promptly and ensuring a seamless user experience are our top priorities. Please email us at support@paidtoday.io so we can answer you inquires.

.

Terrible app! would never recommend this to anyone

dan 33333

4 years ago

Response from developer

We're sorry to hear that you had a negative experience with our app. We apologize for any inconvenience or frustration it may have caused you. We appreciate your feedback, and we're constantly working to improve our app and provide a better user experience. If there are specific issues or suggestions you'd like to share with us, please feel free to reach out to our customer support team. (support@paidtoday.io) We value your input and would like to address any concerns you may have. Thank you for taking the time to provide your feedback, and we apologize again for any disappointment you experienced.

2.0 update

It says my app is updated and as soon as I go in the app it tells me to download the next version and I press on it and it doesn’t let me… why? it’s just confusing.

Lebrown117

4 years ago

Response from developer

We apologize for the confusion you experienced with the app update process. We recommend trying these steps: clear the app cache, ensure a stable internet connection, and restart your device. If the issue persists, please contact our customer support team for further assistance. Thank you for your understanding and patience.

Lol @ these guys

A business idea that ranks almost as genius as charging an hourly fee for a parking spot. An absolute spectacle of the business world! Let’s charge people for a service Zelle can offer for free but somehow we do a better job of doing the same thing, except we give you secret errors to add a little bit of excitement and maybe a dash of fear if you need access to your money in a prompt manner! Thanks to the CEO of Today for providing an absolutely essential service and transforming it into another way to make money off of people’s earned income. Lol

Carlos Zamora0710

4 years ago

Response from developer

Hi, we would like to chat with you about your experience with us. Please contact us at support@paidtoday.io, and we will reach out to help. Thank you.

Lots of problems

Money missing, atm transactions don’t go through and you still get charged. Charges you to do an instant transfer and the service loses your money half the time so you have to wait a few days for them to dispute that you never got the money. Too many issues for how much money goes through their system does not make me feel like my money is safe very risky

donjohnsean

4 years ago

Response from developer

Hi, we are sorry for the trouble you've experienced. This should not happen. Our team would love to look into the issue and resolve it immediately if it persists. Please contact us at suppport@paidtoday.io or the number on the back of your Today card.

Term and conditions

Terms and conditions agreement not loading creating error message.

123mariH

4 years ago

Response from developer

Hi, we are sorry for the inconvenience caused. We've rechecked with the team on this issue, and it should have been resolved. If the issue persists, please do not hesitate and contact us at usa.support@mytodaycard.com for further assistance. Thank you.

Balance shows as zero and can’t transfer to bank

The app crashes everytime and it shows my balance as zero. It used to show my balance and allow me to transfer to my bank but now it crashes before I can do that.

johnwickthesecond3

4 years ago

Response from developer

Hi, we are sorry to hear that happened. Please kindly email us at usa.support@mytodaycard.com and share the details so we can resolve the issue immediately. Thank you!

Buggy 100%

Does not work. Balance says 0.00 even though its definitely not. No buttons work. Super buggy and nothing works. No transactions show. Literally the whole app doesn't work. Also phone customer service reps are the worst and don't know anything.

1233-111aa

4 years ago

Response from developer

Hi, we are sorry to hear that. This should not be happening. Can you kindly email us at usa.support@mytodaycard.com and share the details so we can resolve the issue immediately. Thank you!

Makes you pay to use money that’s yours.

A server here that has a system that uses this. Every time I take out my tips I lose a dollar. I don’t want to pay to not use a card I don’t want. On top of that. It’s constantly not working, telling me to try again later.

Ped1232

4 years ago

Response from developer

Rest assured, your money is never lost. The Today app is more than a place to receive your tips, it's paired with the Today Card, allowing you to make unlimited in-store and online purchases for free. It's also a free digital wallet, so you can keep your funds there until you're ready to spend or move them, as long you want, for free. No charge to get tip loads or to save money in the digital wallet. There is a small fee for ATM Withdrawals and for money transfers. This is because we incur a cost to offer those services. We hope that clears things up for you.

Horrible

Does not work won’t let me sign up.

Niabainai

5 years ago

Response from developer

Hi Niabainai, thanks for writing for us. To start using our Today program, your employer will need to set up and activate the program with us. You can then receive the Today card and be invited to the program by your employer in a text message or email. Once it's all set, you will get the access to the app and start receiving your tips payout instantly:) If you have any enquiry, please feel free to reach out to usa.support@mytodaycard.com for more details. Thank you!