Tokopedia User Reviews

What users say

Top reviews

Makin banyak biaya plus-plus nya sekarang, mungkin saatnya beralih ke toko orange

Makin banyak biaya plus-plus nya sekarang, mungkin saatnya beralih ke toko orange

Tertipu penjual nakalan

Belanja barang yg dikirim
Nggak
Lengkap, barang kirim balik, mau dapat ganti barang/ uang dipersulit, bukti sudah dikirim
Ke penjual ,
Kirain udah diprocess,
Foto brg yg sudah saya anggap sampah bikin kesal dan
May marah aja kalo lihat nya - saya hapus dr hp , skrg setelah bulan lewat bulan , minta bukti lagi, apa yg saya mesti kasih? Seperti sengaja pedagang nakalan begini mesti ditindak
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Barang barang palsu

Tokopedia semestinya lebih selektif menerima penjual yg menjual barang brand terkenal tapi sebetulnya tiruan.

Tokopedia is THE WORST

Any scammer can open a store, customer service is basically nonexistent. It’s basically like shopping on the Dark Web plus Tokopedia is about to be shutdown once the Gojek merger goes through.

Easy Access

It’s so much easier to shop here and also affordable

No English support

I am an expat living in Indonesia and would love to use this app, but there’s no option to change the language to English. Until I learn Indonesian, this is a must have for me. For now, the app is useless for me.

Getting worse

Why bother providing so called “instant delivery” when there’s no available driver for hours. Imagine you pick instant with your office as the address and waiting for almost 5 hours only to get a notification “no driver available” so you have to wait another hour while your office is nearly closed. Also giving a blank page while choosing to change the address is wild. CS will only reply with bunch of template with no solutions. Once the order is cancelled you missed the offer. Such a waste of time and energy.
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CS lambat!

Slow respond oleh tokopediacare. Bisa sampai satu bulan lebih setiap case.

Tokopedia Mantab

Akun saya di hack tapi Tokopedia berhasil mengamankan dana yang hampir ditarik oleh penipu yg menyamar jadi penjual. Keamanan Tokopedia sangat bisa diandalkan

Aplikasi belanja online yg mantab

Versi yg baru terlihat lebih bagus & lengkap drpd versi sblmnya dan semakin mudah dlm penggunaan fitur2nya

App is great, Customer Service is questionable

There is a serious flaw in the system of TokPed when handling fraud/ scams. Tokopedia can learn a lot from Amazon on how to handle fraudulent transactions both for sellers and buyers. The system is too rigid, and robotic, with no leeway for humanity. There should be humans reviewing in per case basis. Maybe there’s a staff shortage.
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The dev is getting sloppy

Slow and often-fail-to-load pop up. Great job in making user friendly app to become user frustrater app.

Kusuma

Cepat dan mudah

Always helpful

Suka banget aplikasi ini, sangat mudah sangat membantu

Fraudulent, do not download

They will support scammer shops instead of buyers. Trust me, it will happen to you. Tokopedia is a house for scammers and you will lose your hard earned money.

Tokopedia aman

saya pernah belanja, transaksi uang terjadi, namun kemudian sisi penjual membatalkan dengan alasan tertentu.
Uang tersebut kembali, tinggal ditarik ke rekening atau digunakan untuk belanja yang lain. Saya merasa transaksi di Tokopedia: aman…

Belanja dengan nyaman di tokopedia

Mudah dan lancar

Best shopping online website after ebay

Just as good as international buy and sell apps
Setiap minggu belanja belanja
Non stop shopping

Aplikasi belanja online yg mantab

Versi yg baru terlihat lebih bagus & lengkap drpd versi sblmnya dan semakin mudah dlm penggunaan fitur2nya

Easy to use

Just discovered you can even transfer your toped saldo to your bank!