Good place
To shop
Deals
The app is easy to use and offers great deals! Very convenient!
Trouble getting into some items
When trying to click on Miller Lite; Large Bandage; Apples; Poise; Rubbermaid Takealones; Donuts there were no drop down options so was unable to order.
Girl who loves affordable groceries
Get the app. Deals are unbeatable. Without the app, everything will be pretty expensive.
App is good but could be just a little better
Search function could be better but otherwise a helpful app
Takes too long to input my info every time
Every time I open the app I have to confirm my zip code. Then say no, I want pickup and not in-store shopping. It takes several seconds to load every page and get to the actual app. Why isn’t my default info saved somewhere so the homepage loads automatically? (With the option to change my defaults in the settings somewhere.)
Just now I was trying to let the app know that I was in the car on the way to pick up my order that ALREADY EXISTED and it wouldn’t let me access the ‘I’m on my way’ button until I clicked through three different setup pages.
It keeps trying to turn on shopping mode, too, which is just normal mode but with a red background and different layout? It’s really annoying but there’s no way to disable it.
Also, every single time I search I have to manually disable the “Out of stock” button. Why would you show me items I can’t buy by default? Why isn’t there an option to keep that turned off?
Just now I was trying to let the app know that I was in the car on the way to pick up my order that ALREADY EXISTED and it wouldn’t let me access the ‘I’m on my way’ button until I clicked through three different setup pages.
It keeps trying to turn on shopping mode, too, which is just normal mode but with a red background and different layout? It’s really annoying but there’s no way to disable it.
Also, every single time I search I have to manually disable the “Out of stock” button. Why would you show me items I can’t buy by default? Why isn’t there an option to keep that turned off?
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New Store
We have been so impressed with the one stop shopping of our needs. Saving gas from place to another place before. Plus the convenience of one stop shopping. Continue, please , providing great discounts and abundance of products.
Please continue to check into request for additional items that are not available.
Such as:
V8 (sparkling) energy drinks
Vital ( unsalted/salted ) butter
Please continue to check into request for additional items that are not available.
Such as:
V8 (sparkling) energy drinks
Vital ( unsalted/salted ) butter
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Love this app
This app makes shopping easy and convenient and the information is normally accurate.
My fav local grocers
Rather it’s online or in store, always a great experience.
Horrible App
Why is there an app update Every. Single. Day. ?
Why does it fail every time i check out. Then I go update the app and it works…sometimes. Why doesnt it let me update my cart, says service error. Always buggy. Never works right. Worst app. I dread using it. We avoid Tom Thumb because of the app.
Why does it fail every time i check out. Then I go update the app and it works…sometimes. Why doesnt it let me update my cart, says service error. Always buggy. Never works right. Worst app. I dread using it. We avoid Tom Thumb because of the app.
Exceeds Expectations
I was highly impressed by Tom Thumbs app. It is very easy to use and is well designed. I love that they reward you for staying fit if you connect Apple health! The recipes and AI meal prepping are some too! Well done Tom Thumb!
Online orders
The online shopping experience needs updated. How is it that I order an item with a digital deal and when the item is out of stock I get a replacement for the same item, different flavor/version —still a part of the same digital coupon clipped, but they don’t apply the deals to the replacement. So I end up overpaying and have to get this issue rectified at customer service.
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Excellent
Excellent handle and right on time highly recommend
Unable to Open up the Weekly Ad
For the past month I keep running into a service issue that doesn’t let me open the flyer in app. It has started to happen on my other devices with the app as well.
Pharmacy App
Pharmacy section is NOT user friendly. Navigation extremely hard. Comment sections do NOT allow keyboard for response. Rating 1
very smart
Takes me to the best deals and discounts on items I actually buy 👍
June upgrade broke my long established account
Buggier than a barbecue picnic. Kicked me out of my account access. Errored at login for 2 days and personal info updates are rejected as in use. Pharmacy access is gone along with all the history I used for refills for my wife and myself. No contact method provided to get help with the problems.
Why all the clipping?
Why all this clipping stuff if I am a “valued member” treat me like one and give me the “deal” without me having to clip it. How does this clipping benefit me?
To many glitches but manager assures me 9 out of 10 times it is the “fault”of customer for not clipping “deal” so the 1 customer that did clip it gets treated like an illiterate non-savvy app user that can’t open an app and tap the deals wanted which needs to be done hours or days before getting to store to shop. Clipping in store is useless since it does not instantly clip and load for checkout. Internet not available or spotty in-store makes app unusable for both clipping and scanning items. Paper ads not matching app deals i.e. raspberries $1.99 in paper ad compared to raspberries in app $3.99. Posted deals on shelves never are in app or paper ads and never ring up as posted.
To many glitches but manager assures me 9 out of 10 times it is the “fault”of customer for not clipping “deal” so the 1 customer that did clip it gets treated like an illiterate non-savvy app user that can’t open an app and tap the deals wanted which needs to be done hours or days before getting to store to shop. Clipping in store is useless since it does not instantly clip and load for checkout. Internet not available or spotty in-store makes app unusable for both clipping and scanning items. Paper ads not matching app deals i.e. raspberries $1.99 in paper ad compared to raspberries in app $3.99. Posted deals on shelves never are in app or paper ads and never ring up as posted.
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Effectively Requires Apple Pay
No way to make another payment option default from within the App. A BS app! Do you know any other App that does this? Give iOS users the flexibility of Android!
App is awesome store not so much
Returned a call to pharmacy at Tom Thumb in Argyle,Texas to order RX. Was put on hold 6 times never got to talk to pharmacist.
Terrible service.
Terrible service.
