Takes too long to input my info every time
Every time I open the app I have to confirm my zip code. Then say no, I want pickup and not in-store shopping. It takes several seconds to load every page and get to the actual app. Why isn’t my default info saved somewhere so the homepage loads automatically? (With the option to change my defaults in the settings somewhere.)
Just now I was trying to let the app know that I was in the car on the way to pick up my order that ALREADY EXISTED and it wouldn’t let me access the ‘I’m on my way’ button until I clicked through three different setup pages.
It keeps trying to turn on shopping mode, too, which is just normal mode but with a red background and different layout? It’s really annoying but there’s no way to disable it.
Also, every single time I search I have to manually disable the “Out of stock” button. Why would you show me items I can’t buy by default? Why isn’t there an option to keep that turned off?
Just now I was trying to let the app know that I was in the car on the way to pick up my order that ALREADY EXISTED and it wouldn’t let me access the ‘I’m on my way’ button until I clicked through three different setup pages.
It keeps trying to turn on shopping mode, too, which is just normal mode but with a red background and different layout? It’s really annoying but there’s no way to disable it.
Also, every single time I search I have to manually disable the “Out of stock” button. Why would you show me items I can’t buy by default? Why isn’t there an option to keep that turned off?
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New Store
We have been so impressed with the one stop shopping of our needs. Saving gas from place to another place before. Plus the convenience of one stop shopping. Continue, please , providing great discounts and abundance of products.
Please continue to check into request for additional items that are not available.
Such as:
V8 (sparkling) energy drinks
Vital ( unsalted/salted ) butter
Please continue to check into request for additional items that are not available.
Such as:
V8 (sparkling) energy drinks
Vital ( unsalted/salted ) butter
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Love this app
This app makes shopping easy and convenient and the information is normally accurate.
My fav local grocers
Rather it’s online or in store, always a great experience.
Horrible App
Why is there an app update Every. Single. Day. ?
Why does it fail every time i check out. Then I go update the app and it works…sometimes. Why doesnt it let me update my cart, says service error. Always buggy. Never works right. Worst app. I dread using it. We avoid Tom Thumb because of the app.
Why does it fail every time i check out. Then I go update the app and it works…sometimes. Why doesnt it let me update my cart, says service error. Always buggy. Never works right. Worst app. I dread using it. We avoid Tom Thumb because of the app.
Exceeds Expectations
I was highly impressed by Tom Thumbs app. It is very easy to use and is well designed. I love that they reward you for staying fit if you connect Apple health! The recipes and AI meal prepping are some too! Well done Tom Thumb!
Online orders
The online shopping experience needs updated. How is it that I order an item with a digital deal and when the item is out of stock I get a replacement for the same item, different flavor/version —still a part of the same digital coupon clipped, but they don’t apply the deals to the replacement. So I end up overpaying and have to get this issue rectified at customer service.
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Excellent
Excellent handle and right on time highly recommend
Unable to Open up the Weekly Ad
For the past month I keep running into a service issue that doesn’t let me open the flyer in app. It has started to happen on my other devices with the app as well.
Pharmacy App
Pharmacy section is NOT user friendly. Navigation extremely hard. Comment sections do NOT allow keyboard for response. Rating 1
very smart
Takes me to the best deals and discounts on items I actually buy 👍
June upgrade broke my long established account
Buggier than a barbecue picnic. Kicked me out of my account access. Errored at login for 2 days and personal info updates are rejected as in use. Pharmacy access is gone along with all the history I used for refills for my wife and myself. No contact method provided to get help with the problems.
Why all the clipping?
Why all this clipping stuff if I am a “valued member” treat me like one and give me the “deal” without me having to clip it. How does this clipping benefit me?
To many glitches but manager assures me 9 out of 10 times it is the “fault”of customer for not clipping “deal” so the 1 customer that did clip it gets treated like an illiterate non-savvy app user that can’t open an app and tap the deals wanted which needs to be done hours or days before getting to store to shop. Clipping in store is useless since it does not instantly clip and load for checkout. Internet not available or spotty in-store makes app unusable for both clipping and scanning items. Paper ads not matching app deals i.e. raspberries $1.99 in paper ad compared to raspberries in app $3.99. Posted deals on shelves never are in app or paper ads and never ring up as posted.
To many glitches but manager assures me 9 out of 10 times it is the “fault”of customer for not clipping “deal” so the 1 customer that did clip it gets treated like an illiterate non-savvy app user that can’t open an app and tap the deals wanted which needs to be done hours or days before getting to store to shop. Clipping in store is useless since it does not instantly clip and load for checkout. Internet not available or spotty in-store makes app unusable for both clipping and scanning items. Paper ads not matching app deals i.e. raspberries $1.99 in paper ad compared to raspberries in app $3.99. Posted deals on shelves never are in app or paper ads and never ring up as posted.
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Response from developer
Hello there, thank you for your feedback — we truly appreciate it. We’re sharing your comments with our app team to help improve the experience. For quick support, you can chat with us through the app’s FAQ in Settings or via our website on your mobile browser.
Effectively Requires Apple Pay
No way to make another payment option default from within the App. A BS app! Do you know any other App that does this? Give iOS users the flexibility of Android!
App is awesome store not so much
Returned a call to pharmacy at Tom Thumb in Argyle,Texas to order RX. Was put on hold 6 times never got to talk to pharmacist.
Terrible service.
Terrible service.
Love this app!
So many good deals and savings. Today my 417 delivery order went to 336!
App
I love this app. Love the updates and deals that’s offered.
Latest update not usable on iPad
I have been a fan and heavy user of this app from the beginning but the last update made it unusable on an iPad. The menu options at the top of the page are hidden by the bar to choose delivery or in store pick up. Works fine on my iPhone
Love it!
Easy to use always have fresh products and great deals
Easy and Convenient
Easy and Convenient. Except 100% of the time I order things that say are in stock, but aren’t. Then they get replaced by something entirely different for 2x the price. Other stores charge the original price of 1gal of milk for 2 half gallons of the same milk and not charge an extra $2. Or a 3 pack of Orbit gum for $6 being replaced by 3 individual packs of Tridents for $4 each. I always have to go in to return and find the items they couldn’t find by myself or just pay extra and deal with it. Yet the same chain with the same app in other cities charge the original price, even if replaced by more expensive products. It just matters on the store.
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Response from developer
Thank you for your 5-star app review. We’re glad to hear you find the app easy and convenient to use. We also appreciate you taking the time to share your feedback regarding item availability, substitutions, and pricing differences during pickup orders. Your comments have been shared with the appropriate team for review, as feedback like yours helps us continue to evaluate and improve both the app and pickup experience. Thank you again for reaching out and for shopping with us.
