TomTom User Reviews

Customer Experience

Positive experience48.7% of reviews
Neutral18.4% of reviews
Negative experience32.9% of reviews

~ Based on 706 written reviews from the US App Store.

What users say

Is TomTom Safe?

TomTom - Maps & Traffic appears safe based on user ratings. AppsHunter Safety Score for TomTom is 92/100.

This assessment is based on 2,545 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
4.8% of ratings suggest some concerns
5.7% of ratings point to a risky experience

~ Based on 2,545 App Store ratings for TomTom.

Is TomTom Legit?

TomTom - Maps & Traffic appears to be a legitimate app. AppsHunter Legitimacy Score for TomTom is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Poor substitute for device

Too basic, not functional enough to be used as a proper sat nav. Cannot set way points or stops

Google maps is much better as a phone sat nave app

Make it like W@ze but without the gen0c1de involvement

Add the police alerts. Maps sometimes freeze. Make icons bigger for car play and text bigger so it’s readable. Don’t add foreign controversial government T&Cs like another app has. Play hazard alerts even when CarPlay is in split mode.

Broken trash as of August 2026

August update: they “updated” the app. Really?? Well they did t try it on CarPlay, at least not Subaru. The map STILL FLIES ALL OVER when you hit the move button. Want to try to move around the little town you are in? Hahahahah! Fool!!! No. The map will fly off to half a mile away. Don’t bother to zoom
I. Or out, it won’t help. they still haven’t fixed the ability to put in multiple stops. Still trash!


It’s very frustrating and sad that this company, which made wonderful standalone GPS devices that function very well, and which makes in-car navigation on multiple different brands (e.g. Subaru, Jeep, etc) that function pretty well, makes such a horrible standalone phone app! The stars they do earn relate to the fact that 1) this is free with no ads. And 2): it does well with giving you the traffic colors on the map, so you can see around you and your destination any bad traffic. It also does well with giving you lots of options for marking road issues. As a phone map app it’s Ok- Lacks some significant items like making multiple stop routes. But the integration to CarPlay for Apple is horrendous. you can NOT zoom in and out using your figures on a pinch function nor swipe the map: you have to use the arrows to move and the plus/minus buttons to zoom. AND you can’t get to those without tapping a small little area on the screen. The June 2026 update had now broken the movements: it shifts the map in MASSIVE chunks, which often mean nowhere near your route (e.g. routing in PA, but arrows move the map to NJ). So you cannot have a fine level of control anymore. it’s horrible! When the app shows you the route Options. there are these big thick blue lines which also erase details so you don’t know necessarily what some of the roads are that it wants to take you on. Oh and you cannot zoom in on the map to see the route options - it only zooms to the end point no matter what! so, if you want to figure out what roads of the particular route option are, you have to choose one route and THEN move around the map, and if you don’t like that, you have to CANCEL the route and select a new one through the entire “search” process of putting an address in and looking for routes. For those who want to search for stops along the route, or multiple stops, you cannot! it is one stop only! (Unlike Apple Maps) if you need to go anywhere else or see somewhere along the route, you have to END your route, search for what you want, select it, and route to it, and then when there put your original destination back in. unbelievable! I don’t like that I have to pay for my in-car system navigation map, updates, and traffic, but I’m about to based on just how bad this app actually helps me. I’m not a big fan of the Apple app, but that actually is some degree quite a bit better than this one.
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Best

I been using for last few months and result are best

Like this app

I like this app over apple, google and waze. The only thing I have an issue with is that it doesn’t show the next Exit by name. It shows the next in xx miles. If you’re familiar with the area then it’s fine but if not.. it’s a bit confusing. I would also like to be able to add police as an option. But prefer this app over those others mentioned above.
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Oio

Bbh

CarPlay only shows night colours

After more than two month’s use, since 21st July the app shows only night colours via CarPlay. Reinstall has not fixed this.

Mr iosif

Excellent

Best navigation app

As above the best and easy to use navigation app

Speed zones

Is there a way to update the speed zones? There is such a high percentage of incorrect ones for my area that you cannot trust them at all. The speed it shows my vehicle travelling is fine, but the speed limit is wrong about 75% of the time.

CarPlay issue

I like the app but when I connect to CarPlay it switches to dark mode even though light mode is selected in the app.

Just posted

The first one was the most interesting

Getting better

I like the graphics and overall design. The problem with constantly changing directions seems to have been solved. The big problem I have is using it with car play. I have mine set for automatic dark and light mode. It works well using it just on my phone. If I plug it into my car play it promptly goes to dark mode even if it is daytime.
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No 2d map view

Only points North!!! You can't change to 2d view or direrection of travel... Very disappointed.

Tom Tom

Excellent

Car play zooming issue

Really enjoy the app, however, one thing drives me crazy. In car play when I zoom the map out and then press done the level I zoomed to IS NOT kept. It reverts back to the default. This is a different behavior than the other navigation apps I have used. If not for this issue I would have give ln it a 4 1/2 or higher.
Thanks
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Needs work

I will update as the app improves.

I LOVE the map design, angle, distance, and overall UI but functionality is missing.

Needs offline map support

I deleted this app because… (OLD FASHIONED MAPS)

I deleted this app because it does not show new business in th area I live in on the map and does not show business closures in my area that I have reported multiple times and nothing ever changed. I like Google Maps better. You can report a business closure or add a business to the map WITHIN THE APP. If this app has some major improvements with stuff like that then I will redownload this app but until then sadly I feel I must keep this app UN-installed on my phone. Thank you for taking the time to read this. This app ranks number 124th in navigation (the number keeps going up) on the App Store. That’s pretty bad isn’t it? I’m sorry it’s just I want to like this app and there are certain things that I like such as incident reporting but even with that it’s not the best. For example when I report roadwork it does not immediately reflect that on the map. Thank You again for taking the time to read this.
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Failed Bluetooth

Cannot contect to IOS Bluetooth

Great App… but

App keeps crashing while using Apple CarPlay at least 50% of the time so can’t really use it as my main Sat Nav app I’m afraid which is a shame as it’s probably the best when it works.