TomTom User Reviews

Customer Experience

Positive experience49.6% of reviews
Neutral18.0% of reviews
Negative experience32.5% of reviews

~ Based on 674 written reviews from the US App Store.

What users say

Is TomTom Safe?

TomTom - Maps & Traffic appears safe based on user ratings. AppsHunter Safety Score for TomTom is 92/100.

This assessment is based on 2,484 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
4.8% of ratings suggest some concerns
5.7% of ratings point to a risky experience

~ Based on 2,484 App Store ratings for TomTom.

Is TomTom Legit?

TomTom - Maps & Traffic appears to be a legitimate app. AppsHunter Legitimacy Score for TomTom is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

I deleted this app because… (OLD FASHIONED MAPS)

I deleted this app because it does not show new business in th area I live in on the map and does not show business closures in my area that I have reported multiple times and nothing ever changed. I like Google Maps better. You can report a business closure or add a business to the map WITHIN THE APP. If this app has some major improvements with stuff like that then I will redownload this app but until then sadly I feel I must keep this app UN-installed on my phone. Thank you for taking the time to read this. This app ranks number 124th in navigation (the number keeps going up) on the App Store. That’s pretty bad isn’t it? I’m sorry it’s just I want to like this app and there are certain things that I like such as incident reporting but even with that it’s not the best. For example when I report roadwork it does not immediately reflect that on the map. Thank You again for taking the time to read this.
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Useful but needs work

The app is functional, the maps are excellent, but the search function needs major improvement.
There are plenty of positives. The app is beautifully designed, the maps are clear and detailed, and the live traffic data is genuinely useful.
The biggest problem is the search function. For example, searching for Metrocentre, one of the largest shopping centres in the UK, can bring up an obscure location instead. Finding the place you actually want often takes far too much effort. Even after saving a location as a favourite, it still does not appear at the top of the results.
Because the search is unreliable, I tend to rely heavily on favourites. Unfortunately, there is no backup or restore option. This means all saved locations could disappear after an update, reinstall, or accidental uninstall.
Overall, this is a well-designed app with excellent maps and useful traffic information, but the search and favourites system seriously let it down.
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Response from developer

Hi Shwany, thank you for your detailed feedback. We're glad you find the app beautifully designed, the maps clear and detailed, and live traffic genuinely useful. Search ranks by proximity, which can surface unexpected places over popular ones. We've noted this to improve ranking. Favourites priority is logged for enhancement.  We understand that you would like to access the saved data through your TomTom cloud account. It is not currently supported by this app, however, we will consider adding this functionality in the future.  Thanks for your support.  Drive safe, ^Jas

I deleted this app because…

I deleted this app because it does not show new business in th area I live in on the map and does not show business closures in my area that I have reported multiple times and nothing ever changed. I like Google Maps better. You can report a business closure or add a business to the map WITHIN THE APP. If this app has some major improvements with stuff like that then I will redownload this app but until then sadly I feel I must keep this app UN-installed on my phone. Thank you for taking the time to read this. This app ranks number 124th in navigation (the number keeps going up) on the App Store. That’s pretty bad isn’t it? I’m sorry it’s just I want to like this app and there are certain things that I like such as incident reporting but even with that it’s not the best. For example when I report roadwork it does not immediately reflect that on the map. Thank You again for taking the time to read this.
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Absence de certains radars

Radar absent sur la carte notamment en région parisienne

Response from developer

Bonjour bs75458, Merci pour votre retour. Nous apprécions que vous ayez partagé votre observation concernant l'absence de certains radars, notamment en région parisienne. Votre feedback est précieux et contribue à améliorer l'expérience des utilisateurs. Nous travaillons constamment à la mise à jour de notre carte pour vous offrir un service optimal. ^ TomTom team

Excelente

Excelente app

Response from developer

Olá, LouresRoch! Agradecemos sinceramente por sua avaliação positiva. É gratificante saber que você aprecia nosso aplicativo. Seu feedback é muito importante para nós e nos motiva a continuar melhorando. Se precisar de qualquer assistência, não hesite em nos contatar. ^ TomTom team

Can be better

Not as responsive as other navigation apps. Especially on Car Play. Hope to see some improvement in the future - good enough to change from Waze and Google map to this one

Response from developer

Hello 4ussiestyle, Thank you for your review! We appreciate your feedback and are glad you chose us over other navigation apps. Your insights regarding responsiveness on CarPlay are valuable, and we are committed to making improvements. We hope to provide an even better experience in the future! ^ TomTom team

Map suggestions

If you could fix with map being on the phone instead of trying to type in CarPlay map screen make it for the phone because some places are easier to type in hand than on the screen. For example as soon it connects to CarPlay it won’t let me choose a spot on the phone, just on the screen of CarPlay it’s highly annoying because some locations have long addresses
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Needs improvement

Please add police spotting etc like Waze

Stop asking me to review

Good tossnNanznane saying it’s free

Broken trash as of June 2026

It’s very frustrating and sad that this company, which made wonderful standalone GPS devices that function very well, and which makes in-car navigation on multiple different brands (e.g. Subaru, Jeep, etc) that function pretty well, makes such a horrible standalone phone app! The stars they do earn relate to the fact that 1) this is free with no ads. And 2): it does well with giving you the traffic colors on the map, so you can see around you and your destination any bad traffic. It also does well with giving you lots of options for marking road issues. As a phone map app it’s
Ok- Lacks some significant items like making multiple stop routes.

But the integration to CarPlay for Apple is horrendous. you can NOT zoom in and out using your figures on a pinch function nor swipe the map: you have to use the arrows to move and the plus/minus buttons to zoom. AND you can’t get to those without tapping a small little area on the screen. The June 2026 update had now broken the movements: it shifts the map in MASSIVE chunks, which often mean nowhere near your route (e.g. routing in PA, but arrows move the map to NJ). So you cannot have a fine level of control anymore. it’s horrible!

When the app shows you the route Options. there are these big thick blue lines which also erase details so you don’t know necessarily what some of the roads are that it wants to take you on. Oh and you cannot zoom in on the map to see the route options - it only zooms to the end point no matter what! so, if you want to figure out what roads of the particular route option are, you have to choose one route and THEN move around the map, and if you don’t like that, you have to CANCEL the route and select a new one through the entire “search” process of putting an address in and looking for routes.

For those who want to search for stops along the route, or multiple stops, you cannot! it is one stop only! (Unlike Apple
Maps) if you need to go anywhere else or see somewhere along the route, you have to END your route, search for what you want, select it, and route to it, and then when there put your original destination back in. unbelievable!

I don’t like that I have to pay for my in-car system navigation map, updates, and traffic, but I’m about to based on just how bad this app actually helps me. I’m not a big fan of the Apple app, but that actually is some degree quite a bit better than this one.
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Seems ok not sure if there are any charges?

The app looks good but I honestly do not know if there are any chargers - if there are it will make a considerable difference to this review.

No 1

Tomtom jak zawsze…najlepszy.

Not as good as I remember

Update. Developer responded. Ok so - wasn’t ever made clear that Tom device is only for “flyover” mode. The app is no use for navigation
2 issues there. If I’d paid for (all I can see is trick “go” but when you look, there’s car pricing at £20 pa) would the TT paid app do what “Tom” does? Only better. With nav.
Wouldn’t it make sense for Tom buyers to have flyover included but option for paid upgrade to “go”? I’d take it. Currently considering returning the hardware
Ex private hire driver, heavy user of TomTom hardware.
Now iOS and Apple Maps.
Bought Tom device, now have TomTom navigation software installed for car play.
Can’t seem to see how to set it as a default, nor how to ask Siri to navigate somewhere using TomTom
From the CarPlay Tt app I don’t seem to be able to speak to it to set home address for example, or destination. I can search POI’s but that’s not what I want!
Tom device is interesting, I like seeing accurate road speed limits. But it means having TT map open, even tho Apple map is navigating.
Unlike Ooonie it isn’t showing me mobile camera hot spots, but maybe that’s because I’ve no route set.
Yes I’ve looked at settings in phone for default apps (doesn’t list mapping) and in TT app for helpful options.
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Response from developer

Hi there, thanks for reconnecting and for your loyalty as a long-time TomTom user. Please go through the below points: (a) You can connect the Tom (Tom by TomTom) with the app on your phone → Plan a route on the app → you'll hear voice instructions from the app and alerts (traffic/hazards/speed cameras) via the Tom device.  (b) The TomTom App and TomTom GO Expert app are designed with different purposes and built on different software. The GO subscription (£20/year) includes full turn-by-turn navigation with CarPlay support — yes, it will serve your need for complete navigation. If you have any further questions, please check this link of FAQs https://help.tomtom.com/hc/categories/33618086201362-Tom-by-TomTom. Still, if you have any queries, feel free to reach here or email us at tomtom-app-support@tomtom.com (mailto:tomtom-app-support@tomtom.com). Drive safe, ^Jas

Whoops!

Wants me to drive through my garden fence onto the cul de sac that ends next door! Think I'm going to stick with the Truck version! This does not inspire confidence at all!

No way to login

Charged for a subscription but there’s no way to even log in on the app.

My best Navigation App

I find TomTom easy to use and when complaints about faults are made, they are corrected quickly.

Needs to be motorhome friendly

Need to be able to put vehicles size in to get the best possible results

Broken trash as of June 2026

It’s very frustrating and sad that a company which made wonderful standalone GPS devices that function very well, and which utilizes in car navigation on multiple different brands which function pretty well, makes such a horrible standalone phone app!

The stars they do earn relate to the fact that one this is free with no ads. And two: it does well with giving you the traffic colors all over so you can help see ahead any bad traffic. It also does well with giving you lots of options for marking road issues.

But the integration to CarPlay for Apple is horrendous. you can NOT zoom in and out using your figures on a pinch function: you have to use the arrows and the zoom and zoom out plus minus button. But you can’t get to those without tapping a small little area on the screen. And with the update when you use the arrows, it shifts the map in massive chunks, which often mean nowhere near your route. So you can’t have a fine level of control anymore it’s horrible! And when they show you the routes there are these big thick blue lines which also erase details so you don’t know necessarily what some of the roads are it wants to take you on because you can’t zoom in on your options it only zooms to the end point no matter what!so if you want to figure out what roads of the particular route option is, you have to select it then move around the map, and if you don’t like that, you have to cancel the route and select a new one through the entire new process of saying where do I want to go etc. etc. etc. and for those who do along the routes, or multiple stops, you cannot it is one stop only if you need to go anywhere else or see somewhere along the route you have to end your route search go to that and that route, and then put your original destination. unbelievable!

I don’t like that I have to pay for my in car navigation map, updates, and traffic, but I’m about to base on just how bad this app actually helps me. I’m not a big fan of the Apple app, but that actually is some degree quite a bit better than this one.
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Tomtom

Navigation

Very frustrating

My TomTom Go Expert app stopped speaking after an Apple update. Customer service said that it was no longer supported. I got a refund on my annual subscription which I have had for years. I got this app, which I tried yesterday. It worked fine. Today, it warns about roadworks and cameras , but will not tell me navigation directions. TomTom, this is dismal. Can you sort it out please?
UPDATE: I don’t understand? There is no speaker icon on this app. When the app is in the foreground it tells me about cameras and roadworks, but no navigation instructions. My car does not have CarPlay but all sounds are streamed to car speakers. I’m using iPhone 15+ and iOS 26.5.
UPDATE: I have run this with Bluetooth disabled. It speaks all instructions and warnings.
Yet another UPDATE: I tried this again today, with Bluetooth connected. It worked perfectly. Route directions, traffic warnings. All working properly. There have been no updates, so what happened?
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Response from developer

Thanks for your reply, Tommy. HFP (Hands-Free Profile) functionality is currently not available, which may be causing this behaviour. However, it has been noted for future improvements. Please try using the app directly on your phone with Bluetooth turned off and see how it works. Kindly keep us updated and let us know about your experience. ^Jas