TomTom User Reviews

Customer Experience

Positive experience49.3% of reviews
Neutral18.2% of reviews
Negative experience32.5% of reviews

~ Based on 747 written reviews from the US App Store.

What users say

Is TomTom Safe?

TomTom - Maps & Traffic appears safe based on user ratings. AppsHunter Safety Score for TomTom is 92/100.

This assessment is based on 2,712 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
5.0% of ratings suggest some concerns
5.5% of ratings point to a risky experience

~ Based on 2,712 App Store ratings for TomTom.

Is TomTom Legit?

TomTom - Maps & Traffic appears to be a legitimate app. AppsHunter Legitimacy Score for TomTom is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Super App

It makes Driving so Easy and nice Interface

Great - good routes, solid app.

Very easy to use. No bells and whistles. Super clear. If you primarily use this for commuting, it is 100% fantastic. Very solid app. I do wish that it would let me pre-plan routes, stops, and flip start spots, etc. vacation road trip planning…

Great non-american driving app

Like many Canadians, I looked for an alternative to google maps. This app works smoothly and seamlessly with apple car play, the display is clearer and the traffic, roadworks, congestion information are spot on. This is an excellent app for driving. Better than what I had before.

Correct Naming

An excellent alternative to other map apps and correctly names geographical features.

Les

Good

One update

Needs road speed icon made larger and preferably top left.

Offline Maps and visual need of improvement on apple car play

Great app would recommend if only if you was able download offline maps it would complete the navigation experience plus needs improvement on visual on apple carplay compare to google maps

Renaming locations unacceptable

Gulf of America? NOPE. Lake America? NOPE.
Deleted. When they can use the proper names of places I might try this app again.

Outdated Info

I really want to support this app for keeping Lake Ontario.
I searched Home Hardware and among the options were 2 locations that closed 2 years ago, and a Home Outfitters that has also likely been closed 2 years. How can I get the most updated information in the suggestions?

Speed cameras missed

Could be a bit more up to date on speed camera info

No Sound

Mapping looks good, however there’s no sound
Tried all suggestions still no sound. This after an update.
Using my iPhone

Pas américain

Super facile et en plus ça ne viens pas des états unis

Could be great, but…

Prior to using this app, I have mostly used Waze and Googlemap. I decided to try out TomTom after buying the ‘Tom’ device, which I think is a very handy gadget, but requires TomTom to be installed on your phone.

So two stars from me. I’ll start with the positives. It’s free to use, the layout is very clear/clean and I like some of the features. For example, if you’re going through an average zone, TomTom will show you what your average speed actually is and adjust accordingly if you slow/speed up. It’ll give you some breakdowns at the end of your journey and paired with the ‘Tom’ it’ll warn you of any speed cameras or hazards. It has shown me better routes, often finding shortcuts missed by Waze and Googlemaps. The two occasions I ignored its diversion directions, I ended up regretting it after double checking with Waze and going with that.

The negatives - whilst the app looks great and works very well (when it’s working), there are problems. The biggest problem being that if you’re doing a long drive, the app will stop working. It’ll still be on your screen and still showing your speed. But it’ll stop showing you whatever the speed limit is and lose track of where you actually are, often showing you as in the middle of a field next to the road and not moving. The arrival time will not be accurate and overall it becomes useless. You can get it to work again, but only if you end the navigation and start all over again - dangerous and hopeless if you’re already speeding down a motorway. This is an absolute fail and needs fixing if anyone is to take the app seriously. (And just for clarity, both my iPhone and the app itself are fully updated).
The next major issue with the app are locations themselves. Again, an absolute fail and renders the app utterly useless. Some locations simply aren’t recognised in the app. My home isn’t recognised and so I have to set the centre of my village as my ‘home’, despite being nowhere near my house. On a drive recently to a nature reserve, the app decided to take me down a farm track nowhere near the nature reserve itself. Its inability to locate locations has left me unable to rely on it and I’ve had to revert back to Waze or Googlemaps to be sure I’m going to the correct locations. When driving to a new location, I now don’t bother with TomTom and instead go for Waze, because I can’t trust TomTom to recognise the location, or take me to the correct location.

Overall I actually think TomTom has a huge amount of potential. I think features on some of the other apps aren’t particularly helpful and I think TomTom has the balance just right. Showing you your speed through and average zone for example - really useful! I’d far rather use TomTom and paired with ‘Tom’, it could be absolutely brilliant. But until these major issues are fixed, it’s completely unreliable. I believe they used to charge people to use this app - how?! Please fix the app asap! Until it is fixed, I will be returning to Waze, which I can rely on to work.
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Almost good

Really wanted to like this, but the main feature I installed it for is broken, along with a few others. That feature is the always on speedo - I drive a KPH car in an MPH country so need to know my current speed in the correct unit - Apple Maps doesn’t show the speed at all, Waze now stupidly obscures the speed with the speed limit, and Google Maps is just spyware. This was the only other nav app I could find with an always on speedo, but unfortunately half the time it just shows as 1mph. The other big irritation is that despite telling it to use dark maps in the app’s settings, and having permanent dark mode and always use dark maps switched on in CarPlay’s settings, this app ignores all that and is blindingly bright and incredibly distracting.
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Tomtom not renamed Lake Ontario as per Trump directive so I am using this app now

Will continue to monitor

Good, but….

Great navigation app, but please keep the previously chosen scale for the map.
Could you also keep up to date with speed limits? There have been at least 5 map updates for the UK and one road that you have marked as 50mph has been 40mph for at least 6 of those updates.
My Garmin keeps the speed updates slightly better, it has taken 2 updates after the changes for it to show on their maps.
The speed changes were over 3 years ago, so if Garmin can do it, why can’t you?
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Incorrect water-body naming

TomTom fails to properly label the Gulf of Mexico, indicating that its cartography is not to be trusted. Interestingly, the Android version is still correct.

Does everything

Perfect for motorway driving and around town

Super ok

Super

Mapas

Só está faltando os mapas off line...

Response from developer

Olá, Herbert Higa! Agradecemos seu feedback sobre os mapas offline; sua opinião é muito importante para nós. Estamos sempre buscando melhorar nossos serviços e consideraremos sua sugestão para futuras atualizações. Fique à vontade para compartilhar mais ideias. ^ TomTom team