Food service
An absolute masterclass in how to deliver terrible customer service. 👏
If your goal is to make customers wait, serve mediocre food, and then make them work hard just to get basic information about their own order, congratulations — you’ve absolutely nailed it.
The food delivery is rarely on time, the food itself is nothing to write home about, and customer support seems to have perfected the art of being completely useless when you actually need help. Asking for something as basic as an update or clarification somehow feels like asking for classified government information.
What’s even more impressive is the complete lack of accountability. Instead of solving a problem, you get generic responses, endless waiting, and absolutely no meaningful assistance. Apparently, “customer service” here means making the customer regret becoming a customer in the first place.
From delayed deliveries to disappointing food to frustrating communication, every part of the experience manages to disappoint in its own special way.
Honestly, I’d give zero stars if I could. ⭐
Would not recommend unless you have an unusually high tolerance for bad service, cold food, and unnecessary frustration.
If your goal is to make customers wait, serve mediocre food, and then make them work hard just to get basic information about their own order, congratulations — you’ve absolutely nailed it.
The food delivery is rarely on time, the food itself is nothing to write home about, and customer support seems to have perfected the art of being completely useless when you actually need help. Asking for something as basic as an update or clarification somehow feels like asking for classified government information.
What’s even more impressive is the complete lack of accountability. Instead of solving a problem, you get generic responses, endless waiting, and absolutely no meaningful assistance. Apparently, “customer service” here means making the customer regret becoming a customer in the first place.
From delayed deliveries to disappointing food to frustrating communication, every part of the experience manages to disappoint in its own special way.
Honestly, I’d give zero stars if I could. ⭐
Would not recommend unless you have an unusually high tolerance for bad service, cold food, and unnecessary frustration.
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Response from developer
Dear Mishi, We’re sorry to hear about your experience and truly appreciate your feedback. Please reach out to our customer service at 7400989898, and we’ll do our best to resolve this for you. We are also looking into this matter internally. Thank you for your patience and understanding. - Team ToneOp
Extremely Disappointing Experience with ToneOp
I purchased a 120-day Coach Subscription expecting proper personalized guidance and support. Unfortunately, my experience has been extremely disappointing.
I was assigned a personal dietitian, but the responses were not helpful or satisfactory. I’m from South India, yet I was suggested foods that are mainly suitable for the North Indian side, without considering the availability and practicality of those foods in my location.
The app provides an option to request a call, but it feels like nobody actually cares about the requests. What is the point of offering support features if customers are not properly responded to?
After paying for a 120-day subscription, I feel like I have wasted my money. Instead of receiving personalized coaching and proper support, I was left frustrated and disappointed.
Honestly, it feels like the app is designed more to collect subscription money than to genuinely support customers.
I would strongly recommend that ToneOp improve its customer support, coach responsiveness, and especially its ability to provide location-appropriate diet plans before charging customers for long-term subscriptions.
Very poor experience. I regret purchasing the 120-day subscription.
I was assigned a personal dietitian, but the responses were not helpful or satisfactory. I’m from South India, yet I was suggested foods that are mainly suitable for the North Indian side, without considering the availability and practicality of those foods in my location.
The app provides an option to request a call, but it feels like nobody actually cares about the requests. What is the point of offering support features if customers are not properly responded to?
After paying for a 120-day subscription, I feel like I have wasted my money. Instead of receiving personalized coaching and proper support, I was left frustrated and disappointed.
Honestly, it feels like the app is designed more to collect subscription money than to genuinely support customers.
I would strongly recommend that ToneOp improve its customer support, coach responsiveness, and especially its ability to provide location-appropriate diet plans before charging customers for long-term subscriptions.
Very poor experience. I regret purchasing the 120-day subscription.
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Response from developer
Dear User, We’re sorry to hear about your experience and appreciate your feedback. Please contact our customer service at 7771011499 so we can resolve this for you. Thank you for your understanding. Best, Team ToneOp
Dietitian Sindhu
When I first started my weight-loss journey with Dietician Sindhu, I wasn’t sure if I would be able to stay consistent. I had tried different methods before, but nothing gave me long-term results. Meeting Sindhu completely changed my perspective. With her guidance, I have lost 15 kg, and the best part is that I never felt like I was on a restrictive diet. She taught me how to eat right instead of simply eating less. The diet plans were simple, practical, and based on foods I could easily prepare at home, which made them easy to follow even with a busy routine. What I appreciated most was her constant support. She regularly checked on my progress, patiently answered all my questions, and motivated me whenever I felt stuck. She celebrated every small achievement and helped me understand that weight loss is a journey, not a race. Today, I don’t just weigh less—I feel healthier, lighter, more energetic, and much more confident. More importantly, I’ve developed healthier eating habits that I know I can maintain for life. Thank you, Sindhu
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Response from developer
Thank you for your review. Team ToneOp
A Diet Plan That Truly Works
I was introduced to this diet program by one of my closest friends, Phalguni Arolkar, and I am extremely happy that I decided to start this journey.
It has been almost 25 days since I began my diet under the guidance of Dr. Sushmita.
From day one, she patiently listened to all my health concerns, lifestyle challenges, and food preferences before designing a personalized plan for me. She ensures that every meal is practical, balanced, and tailored to my needs. Whenever there is a food item I don’t prefer, she readily suggests suitable alternatives.
In just 21 days, I have lost approximately 1.5 kg. While it may seem like a small change, for me it is a significant achievement.
More importantly, I feel lighter, healthier, and much more motivated to continue my fitness journey.
What I appreciate most is the variety in the meal plans. The diet never feels repetitive or boring.
The app provides clear guidance on portion sizes, recipes, meal timings, and healthy eating habits, making it very easy to follow. Everything is well-organized and designed to help you stay on track.
Overall, I believe this is a great platform for anyone looking to adopt a healthier lifestyle in a sustainable way. It is affordable, effective, and highly motivating. I have already started recommending it to my friends and would gladly recommend it to anyone looking for professional dietary guidance.
It has been almost 25 days since I began my diet under the guidance of Dr. Sushmita.
From day one, she patiently listened to all my health concerns, lifestyle challenges, and food preferences before designing a personalized plan for me. She ensures that every meal is practical, balanced, and tailored to my needs. Whenever there is a food item I don’t prefer, she readily suggests suitable alternatives.
In just 21 days, I have lost approximately 1.5 kg. While it may seem like a small change, for me it is a significant achievement.
More importantly, I feel lighter, healthier, and much more motivated to continue my fitness journey.
What I appreciate most is the variety in the meal plans. The diet never feels repetitive or boring.
The app provides clear guidance on portion sizes, recipes, meal timings, and healthy eating habits, making it very easy to follow. Everything is well-organized and designed to help you stay on track.
Overall, I believe this is a great platform for anyone looking to adopt a healthier lifestyle in a sustainable way. It is affordable, effective, and highly motivating. I have already started recommending it to my friends and would gladly recommend it to anyone looking for professional dietary guidance.
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Response from developer
Great to hear about your progress! Keep up the good work and stay motivated! Team ToneOp
Weight Loss
I started my weight-loss journey 15 days ago at 99.5 kg, and I am happy to share that I have already lost 3.5 kg and reached 96 kg.
A special thanks to Dr. Sushmita for her excellent guidance and support throughout this journey. She is very humble, motivating, and always available to help. Her diet plan is practical and easy to follow. Whenever I feel hungry or have cravings, she suggests healthy alternatives that help me stay on track without feeling deprived.
Because of her guidance, I have significantly reduced my junk food intake, started going to the gym regularly, and developed healthier eating habits. I feel more confident, energetic, and motivated than ever before.
Thank you, Dr. Sushmita, and the entire ToneOp team for helping me take positive steps towards a healthier lifestyle. Looking forward to achieving many more milestones ahead!
A special thanks to Dr. Sushmita for her excellent guidance and support throughout this journey. She is very humble, motivating, and always available to help. Her diet plan is practical and easy to follow. Whenever I feel hungry or have cravings, she suggests healthy alternatives that help me stay on track without feeling deprived.
Because of her guidance, I have significantly reduced my junk food intake, started going to the gym regularly, and developed healthier eating habits. I feel more confident, energetic, and motivated than ever before.
Thank you, Dr. Sushmita, and the entire ToneOp team for helping me take positive steps towards a healthier lifestyle. Looking forward to achieving many more milestones ahead!
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Response from developer
Great to hear about your progress! Keep up the good work and stay motivated! Team ToneOp
