Your app is terrible
Bought for Gramma’s house, my original Tonie box didn’t work. Try figuring out how to make a return on your app is next to impossible. Your AI assistant is NO help! It just asks the same questions repeatedly, after I answered them. There is no option to speak with a human. I was finally able to e-mail but, even then, your app didn’t recognize my order number, which I took off your packing slip.
I could go on with my complaints but, I feel as though I’ve wasted enough of my time on your company. I continue to spend my money on your products because I believe in the products, and my granddaughters love them. I will not, however, be recommending them to anyone. And, if anyone asks me about my experience, I will tell them about my experience.
I could go on with my complaints but, I feel as though I’ve wasted enough of my time on your company. I continue to spend my money on your products because I believe in the products, and my granddaughters love them. I will not, however, be recommending them to anyone. And, if anyone asks me about my experience, I will tell them about my experience.
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Response from developer
Thank you for sharing your feedback. We’re sorry this has been such a frustrating experience. Our team is always looking for ways to improve. Our Customer Happiness Team would love to help and learn more. Please reach out to us at toni.es/ctusen so we can take a closer look. – Jasmine from tonies®
Fab app
Love the app, really handy for changing settings whilst the tone box is guarded by my toddler 😂 I do have a suggestion that would make it even better - a widget to control it from a Lock Screen and Home Screen. We haven’t taken the tonie box on a car journey so I don’t know if this already exists but if not then controls for it via Apple Car play too would be amazing
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Terrible
Terrible money sucking toy can’t even see songs on a playlist
Useless!
App either will not stay connected to box or it will not connect at all!
Amazing 🤩
Incredible should have a Harry Potter tonie
