Toolqit Service Desk
Help desk for MSP techs
About
Manage support tickets, reply to customers, and access your knowledge base on the go. This mobile console for MSP technicians streamlines workflows with AI assistance and voice-to-text capabilities.
What's New in Toolqit Service Desk
1.0.1
July 28, 2026
Performance improvements
Developer apps
FAQ
What is Toolqit Service Desk?
Toolqit Service Desk is the mobile console for MSP technicians, allowing them to manage support tickets, reply to customers, and access their knowledge base from anywhere. It connects to an active Toolqit workspace.
Does Toolqit Service Desk require an account?
Yes, an active Toolqit account is required to sign in and use the Toolqit Service Desk mobile app. It is built for technicians who live in the queue.
Can I reply to customers with AI assistance?
Yes, Toolqit Service Desk offers AI assist to help polish your customer replies before sending them. It also features voice-to-ticket functionality for dictating replies.
How does Toolqit Service Desk handle attachments?
You can attach evidence directly to tickets by snapping a photo or selecting a screenshot from your library. This helps provide context for issues.
Is Toolqit Service Desk available on multiple platforms?
Based on the provided data, Toolqit Service Desk is currently supported on iPhone. Information about Android availability is not specified.
How often is Toolqit Service Desk updated?
The app was last updated on June 30, 2026, with version 1.0. Further update frequency details are not provided.
What is the user rating for Toolqit Service Desk?
Toolqit Service Desk has a perfect rating of 5.0 stars from 1 rating. This indicates a highly positive initial user experience.
Does Toolqit Service Desk have ads?
No, Toolqit Service Desk does not contain advertisements. The app is free to use and does not have in-app purchases.