TOPDON BatteryLab User Reviews

Name: TOPDON BatteryLab
Rating: 2.5 (13 reviews)

TOPDON BatteryLab

HK TOPDON TECHNOLOGY Co., LIMITED

🔧 Utilities

Customer Experience

Positive experience24.1% of reviews

Neutral3.4% of reviews

Negative experience72.4% of reviews

~ Based on 29 written reviews from the US App Store.

Is TOPDON BatteryLab Safe?

Not enough ratings yet to assess TOPDON BatteryLab.

Is TOPDON BatteryLab Legit?

TOPDON BatteryLab appears to be a legitimate app. AppsHunter Legitimacy Score for TOPDON BatteryLab is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst app updates

This used to be very reliable till they started updating the app to make it unreliable

scorp674

a month ago

Response from developer

We sincerely apologize for the inconvenience. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.

アプリの酷いアップデート

以前のバージョンでは「スマート充電」中にグラフで進捗が表示されていましたが、アプリを最新版にアップデートしたら、勝手に充電が始まってるし、アプリに充電の進捗などが何も表示されなくなった。オマケに20〜30秒ほどで勝手に前の画面に戻ってしまい、状況をモニタリングすることができない。After updating the app to the latest version, I am experiencing the following critical bugs:
1. Graph Display Issue: In the previous version, the charging progress was displayed in a graph during "Smart Charging." Now, no progress or status is shown at all.
2. App Instability: During charging, the app automatically returns to the previous screen after about 20–30 seconds, making it impossible to monitor the status.

とちゆきdeR

4 months ago

Response from developer

We are very sorry for the bad experience you had, and we fully understand your frustration. Please try our latest version. If there are still issues, please provide your phone model information and video support@topdon.com We will analyze it for you.

Won’t find device

The jump pack works great but this app literally sucks a fat one. Won’t find my device, won’t hook up no matter what i do. Restart, hook to battery first hook to battery second. Unplug, plug, stand on head, touch my nose. Nothing works. It can’t literally be that hard…. Can it?

UltDwn

7 months ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Could you please send us your device serial number (SN) and record a video to us via support@topdon.com. We will prioritize resolving your issue.Your feedback is invaluable to us as we strive to provide better service.

Questionable at best

I got a tb6000 and it worked for a few months, now it never connects to any battery without dropping. So, I have to get another brand battery tender. 0/10 would not recommend.

951zilla

9 months ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Could you please send us your device proof of purchase and record a video to us via support@topdon.com. We will prioritize resolving your issue.Your feedback is invaluable to us as we strive to provide better service

Regular user

I’ve been using the app and testers for 3 years now. Haven’t had issues with the app, have with the tester. Clamps kept breaking after a year but the new design looks tougher.

ants pant

9 months ago

Response from developer

Thank you for your honest feedback! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

Toll !! Nun funktioniert auch das BT Mobile Pros !!

Ab sofort funktioniert die App auch mit dem BT Mobile Pros 💪 sehr schnelle Reaktion auf die Rezession. 😉Toller Support würde ich immer wieder kaufen.

Paschlexi

a year ago

Response from developer

Guten Tag, leider ist diese App nur in Verbindung mit einem Topdon-Gerät nutzbar. Falls Sie weitere Fragen haben, können Sie uns gerne unter support@topdon.com kontaktieren. Unser Kundendienst-Team wird Ihr Anliegen priorisiert bearbeiten.

BT100W

The tester is great but the software is useless. Once you activate the Bluetooth function you can’t get out of it unless you turn your phone off or deactivate the Bluetooth app.
The tester says press exit to shut the app down but it turns back on by it self. The software / firmware does not work as described by it own menu. So if you want to just use the tester and not the Bluetooth you have to shut the app off on your phone or the tester won’t work. Useless software. The developer suggested updating firmware and it still does not work unless I turn off the Bluetooth on my phone iPhone 13 Pro Max

Cobra 302

a year ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Please try our latest version—if the issue persists, kindly provide your phone model details and a video recording to support@topdon.com for our technical analysis

Does not work

Tried to connect to BT Mobile Pro S on 16 pro max and S24+ and the scan doesn’t pickup the device

Bluetooth is on in paring mode
Location on

Device lights in as per manual and instructions and no luck.

For something at such a premium compared to other companies the App and Topdon ecosystem is terrible

Why don’t you get rid of your 100 Apps and just put everything in one app?? And fix the connectivity.

UssieA

a year ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Could you please record a video of the issue and send it to support@topdon.com – our after-sales team will prioritize resolving your case. Your feedback is invaluable as we strive to improve our services.

It Works Good

This connects instantly with the Topdon BT20 tester and does all the test as designed. Very nice app and tester.

JimB AZ

a year ago

Response from developer

Thank you for your 5-star review! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

☹️

Unable to select Citroen in library list it’s not there

Achddu

2 years ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Please record a video of the issue and send it to support@topdon.com – our after-sales team will prioritize resolving your case. Your feedback is invaluable as we strive to improve our services.

Poor Bluetooth Connection

Previous version of the software worked well. Would allow you to locate device and maintained connection. New version is not able to find the device unless you remove and redownload the app. After connecting the first time it drops the connection and does not reconnect. There is no manual option to operate the charger which has made the device useless. Also has a strange requirement that clamps need to be unplugged to find Bluetooth device requiring a more complex sequence to find a device.

CG716310

2 years ago

BT100W

Cobra 302

2 years ago

日本語版で使用

日本語のレベルが低すぎるが、何とか使用できてます。バッテリーリペア出来てそうな結果は出るものの、その次に車に乗るとスグに警告が出ます。大丈夫か？？

あと、TB6000pro本体側のBluetoothの電波が弱過ぎて、離れるとすぐに電波が切れますので、サブ機でやる方が良いでしょう。

シナスタ

2 years ago

Response from developer

現在、言語パッケージは継続的に最適化中です。改善すべき点がございましたら、スクリーンショットを弊社メール（support@topdon.com）までお送りください。対応いたします。また、バッテリー修復またはBluetooth接続に関する問題につきましては、support@topdon.comまでご連絡の上、以下の情報をご提供ください：問題発生時の操作動画デバイスのシリアルナンバー（SN）弊社サポートチームが確実に問題を解決いたします。

No system test with PDF report

You cannot do a complete system test as on other devices, it only seems to store them as separate tests, cit would be a great improvement if you could. As ideally it needs to all be in a pdf you can save with the vehicle details eg Reg, mileage, VIN etc

Mic 1972

2 years ago

Response from developer

The features you mentioned—reading VIN information and mileage detection—are typically associated with automotive diagnostic tools. Please note that your current device is a battery testing system, which does not support these functions at this time. Regarding your request to save test results as PDFs with vehicle information, we’ve documented this requirement and it’s currently under evaluation by our development team. Thank you for your valuable feedback. We’ll notify you if this feature becomes available.

Can’t use app

Please convert to English

EliteDuluth

2 years ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. You can change the language in Me>Language. If you have other questions, please record a video of the issue and send it to support@topdon.com – our after-sales team will prioritize resolving your case. Your feedback is invaluable as we strive to improve our services.

Might be ok if you can read Chinese.

This app is all in Chinese and I couldn’t find an English app so completely useless for me

bookareme

2 years ago

Response from developer

Apple

Works great with the BT 20

tclhb

2 years ago

Response from developer

Thank you for your 5-star review! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

This app does not detect my BT Mobile Lite

Despite what the description says, I now have a little brick. This app does not detect my subject battery analyzer, even though it’s plugged into my car battery and I have a green light for power. It just stays stuck on the “Searching for available devices” screen. Please put out a reliable app!! Guess I’ll have to toss this brick in the garbage.

acemanawc

3 years ago

Response from developer

Unbrauchbar

Keine Kommunikation zwischen iPhone 14 pro und der App möglich. BT Mobile lite wird nicht gefunden. Trotz Registrierung keinerlei Funktionen -> Die App ist wertlos.

Railmaster I.

3 years ago

Response from developer

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und verstehen Ihren Ärger vollkommen. Bitte nehmen Sie das Problem per Video auf und senden Sie es an support@topdon.com – unser After-Sales-Team wird Ihren Fall priorisiert bearbeiten. Ihr Feedback ist für uns wertvoll, um unsere Dienstleistungen kontinuierlich zu verbessern.

Funktioniert problemlos mit BT 20

Kleinere Bugs (zB Anzeige falscher Batterietyp im Report) sind noch zu beseitigen.

Jooogi.

3 years ago

Response from developer

Vielen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns, dass unsere Produkte Ihnen weitergeholfen haben. Falls Sie Anregungen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns unter support@topdon.com zu kontaktieren.