TopInfrared User Reviews

Name: TopInfrared
Rating: 3.5 (46 reviews)

TopInfrared

HK TOPDON TECHNOLOGY Co., LIMITED

🔧 Utilities

Customer Experience

Positive experience39.7% of reviews

Neutral13.7% of reviews

Negative experience46.6% of reviews

~ Based on 73 written reviews from the US App Store.

Is TopInfrared Safe?

TopInfrared appears mostly safe based on user ratings. AppsHunter Safety Score for TopInfrared is 70/100.

This assessment is based on 46 user ratings, with an App Store average of 3.5/5.

Safety Analysis

63.0% of ratings point to a safe experience

8.7% of ratings suggest some concerns

28.3% of ratings point to a risky experience

~ Based on 46 App Store ratings for TopInfrared.

Is TopInfrared Legit?

TopInfrared appears to be a legitimate app. AppsHunter Legitimacy Score for TopInfrared is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Storage download

No option to download to storage from the device, pointless app

l i a m 0 1

2 months ago

Response from developer

Hello, we recommend ensuring that your phone has sufficient storage space before using the app.We sincerely apologize for the inconvenience. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.

App crashing

Near useless! App crashes every time you try and change parameters. I wish I would’ve bought a Flir thermal instead.

Troy koops

2 months ago

Response from developer

We sincerely apologize for the inconvenience. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.

Partly genius, but no iPad version. Also, camera alignment should use AI

I love the temp overlays, and some of the functionality of this app!
Couple problems:
app stays responsive)
- Why is no iPad-specific version compiled.? Seems like a pretty low hanging fruit
- Rotation of all controls should work in all directions (portrait/landscape/up-side-down) to provide needed flexibility to get the most out of this camera
- why does the app not use present my iPhone 16 Pro Lidar sensor and asks me to enter distance manually..?
- does the AI feature actually do anything..? At the very least it could auto-align the constantly offset outlines from the visual camera and the thermal camera without having to use the hard to discover manual alignment feature!

Hopefully you guys can address at least some of these concerns to make this app the greatest companion the device deserves

Apfelmaennchen

2 months ago

Response from developer

We sincerely apologize for the inconvenience and fully understand your frustration. Could you please send us your device serial number (SN) and record a video to us via support@topdon.com. We will prioritize resolving your issue.Your feedback is invaluable to us as we strive to provide better service.

Partly genius, partly meh

I love the temp overlays and some of the functionality of this app.
Couple problems:
The camera is pretty unstable on my iPad mini (latest version) - it does come on, but I have to reinsert the camera pretty often to get it back to work after image either freezes or turns black (rest of app stays responsive)
- speaking of iPad, why is no iPad-specific version compiled.? Seems like a pretty low hanging fruit
- Rotation of all controls should work in all directions (portrait/landscape/up-side-down) to provide needed flexibility to get the most out of this camera
- why does the app not use present Lidar sensor and asks me to enter distance manually..?
- does the AI feature actually do anything..?
Hopefully you guys can address at least some of these concerns to make this app the greatest companion the device deserves

Apfelmaennchen

2 months ago

TC View keine Verbindung

Leider bekomme ich mit der Version TC View keine Verbindung aufgebaut. Kamera schon zu alt? Das wäre blöd, da sie noch gekauft werden kann.

kci01

3 months ago

Response from developer

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und verstehen Ihren Ärger. Könnten Sie uns bitte ein Foto Ihres Geräts an support@topdon.com senden? Wir werden Ihr Anliegen umgehend bearbeiten. Ihr Feedback ist uns sehr wichtig, da wir stets bestrebt sind, unseren Service zu verbessern.

Doesn’t work with iPhone

Update. After working with tech support, I figured out you *must* set Wired Accessories = Automatically Allow When Unlocked for the iPhone to recognize the IR camera. If you choose Always Ask instead, the iPhone/camera handshake fails every time.

Original post: Been waiting for nearly 3 months for them to enable operation on iPhone with USB-C port. Is not a priority for them

Also wWaiting for a fix

4 months ago

Response from developer

Hi there, We sincerely apologize for the inconvenience. Could you please tell us which device you're using? Our TC002C Duo connects seamlessly to any USB-C compatible iPhone, iPad, or Android device. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.

Excellent and useful app

I can't understand the negative reviews here. Currently (early 2026), the app works great, is more user-friendly and has better features than Flir, for example. For example, you can set it so that the image display starts automatically when the camera is plugged in, and calibration is easy. I also like the detailed material table, which is extremely useful when the exact absolute value is important.

segmentation fault

6 months ago

Response from developer

Thank you for your good review! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

Doesn’t work with iPhone

Been waiting for nearly 3 months for them to enable operation on iPhone with USB-C port. Is not a priority for them

Also wWaiting for a fix

6 months ago

Issues with auto rotate and dynamic colour temperature lock

A couple of bugs. Naturally the most productive way to hold the phone and connected camera is upside down. This allow the iPhone to rotate the screen 180 degrees to correct the image - so far so good. However if you lower the phone angle the phone automatically adjusts the image back 180 degrees. Bizarrely this does not happen if you are recording! When recoding the app locks the orientation. There is no way to lock the orientation in the Topdon app and if you lock the screen rotation in the iPhone quick access menu it only locks the screen if holding the phone the normal way around. Second issue is the dynamic temp slider at the right of the screen. Press the padlock and it allows you to set the temp range however by pressing the padlock again it then resets to default, or if you move the camera to another areas. On the Flir One you can set this temporarily and I had expected the same of this camera. Otherwise what is the point of allowing a quick unlock / lock feature. Yes you can manually define the temp scale but that is fixed until you change it. I was under the impression the temp change lasted for the session only. I note these cameras are now listed on the Topdon website as clearance. I fear that support for them will now dwindle and therefore I intend on returning the item. Th software is not working correctly / satisfactorily.

£5 Down

6 months ago

Response from developer

Hi there, thank you for taking the time to share such detailed feedback. We really appreciate it 🙏 We’re sorry to hear that the experience didn’t meet your expectations, especially with the orientation behavior and temperature slider. That’s definitely not the kind of experience we want for our users. Could you please let us know which specific model you purchased? That will help us better understand your situation and provide more targeted support. We sincerely apologize for not delivering a satisfactory experience this time. We truly hope to have the opportunity to provide you with better products and service in the future 🙏

Kopplung

Mit iPhone 7 und iOS 26.2 keine Kamerakopplung möglich mit meinem iPhone 15 und iOS 18 funktioniert es

bernhd

7 months ago

Response from developer

Wir entschuldigen uns für die Unannehmlichkeiten und verstehen Ihre Frustration voll und ganz. Könnten Sie uns bitte Ihre Geräteserie (SN) senden und ein Video an uns aufnehmen über support@topdon.com. Wir werden die Lösung Ihres Problems priorisieren. Ihr Feedback ist für uns von unschätzbarem Wert, da wir bestrebt sind, einen besseren Service zu bieten

Viele Bugs in der Software

Das Schlimmste ist, man kann eigentlich gar nicht richtig damit arbeiten, weil man die Referenzumgebungstemperatur mit einem iPhone 17 Pro Max nicht einstellen kann sobald man in das Feld tippt verschwindet ist. Die Software ist also etwas lieblos programmiert. Ich werde das Gerät auch wieder zurückschicken und ein anderes kaufen.

Bigal0815

7 months ago

Response from developer

Hallo, danke, dass Sie sich die Zeit genommen haben, so detailliertes Feedback zu teilen - wir schätzen es wirklich. Es tut uns leid zu hören, dass die Erfahrung Ihre Erwartungen nicht erfüllt hat. Das ist definitiv nicht die Art von Erfahrung, die wir für unsere Nutzer wollen. Können Sie uns bitte mitteilen, welches Modell Sie gekauft haben? Dies hilft uns, Ihre Situation besser zu verstehen und Ihnen gezieltere Unterstützung zu bieten. Wir entschuldigen uns aufrichtig, dass wir diesmal keine zufriedenstellende Erfahrung bereitgestellt haben. Wir hoffen wirklich, in Zukunft die Möglichkeit zu haben, Ihnen bessere Produkte und Service zu bieten

Keine Funktion TC001

Leider passiert nichts nach dem installieren der App.
Das Gerät topdon tc001 wird vom iPhone 15 nicht erkannt.
Aber fleißig weiter verkaufen ohne darauf hinzuweisen!
Das ist Betrug !

David 0715

7 months ago

Response from developer

Hallo, wir entschuldigen uns für das entstandene Missverständnis. Der TC001 ist ausschließlich mit Android-Systemen kompatibel. Wenn Sie ein Apple-Gerät mit Type-C-Anschluss verwenden, empfehlen wir Ihnen stattdessen unseren TC002C, der speziell für iOS-Type-C-Geräte wie die iPhone 15 & iPhone 16 Serie entwickelt wurde. Falls Sie weitere Fragen zur Nutzung haben, kontaktieren Sie bitte support@topdon.com. Unser After-Sales-Team wird Ihr Anliegen mit Priorität bearbeiten. Ihr Feedback ist uns sehr wichtig. Vielen Dank für Ihre Unterstützung und Ihr Verständnis.

Good Price, Great Results

Just a home owner / handyman for friends. This is great and simple. Maybe it’s missing something for professional, but makes it so easy to see cold or hot spots. See missing insulation, studs, air ducting. Does everything I need with great value.

Goo789

7 months ago

Response from developer

Thank you for your good review! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

Stopped working on iPhone 16 Pro

Not sure why, but this no longer works on iPhone 16 Pro. Still works ok on iPad Mini A17 Pro. Very frustrating.

dividedbyme

7 months ago

Response from developer

My favorite IR camera app for phones

I’ve been using this app with a TC002c IR camera for over a year and it’s very easy to use. It does everything I need it to do. My only complaint is/request is that the regular camera overlay be automatically synced to the thermal camera, as you have to manually line it up together every time, but other than I have no complaints! Love the ability to take thermal videos with it by utilizing the screen record feature as well!

EricG502

8 months ago

Response from developer

Thank you for your good review! We're happy that our products have been helpful to you. If you ever have suggestions or need assistance, don't hesitate to reach out at support@topdon.com.

Newest version will not install.

Version 5.63.001 will not update on my iphone 16 pro.

Petypop

9 months ago

TC002C Duo stuck in setup

Bought the duo for our business iPhobe and it won’t get past the setup from connecting it.

Philk49

10 months ago

Response from developer

Won’t connect

Camera refuses to connect after just a few uses. Not sure if it’s OS compatibility issue or hardware failure.

Yang_mnbvcxz

a year ago

Response from developer

Better on iphone than ipad

Works ok on iphone but ipad is better for home inspection, as you can share with homeowner in real time. please support ipad sized screen in all orientations. relying on ipad app zoom is lazy and doesn’t work well

displeased premium subscrber

a year ago

Response from developer

We’re sorry that we couldn’t provide you with a satisfactory experience. We will forward your request to our engineers for further evaluation, and we will inform you promptly of any updates.

TC002C nur in einer Richtung einzustecken?

Die App wirkt soweit durchdacht und gut. Allerdings wird die TC002C beim Einstecken in mein iPhone15ProMax nur in einer Richtung (Linse in Richtung Benutzer) erkannt. Wenn das so gedacht wäre, wäre es sehr ungünstig…

Harald S.

a year ago

Response from developer

Dieses Gerät kann in beide Richtungen verwendet werden: Die Linse kann entweder auf den Benutzer gerichtet sein (Frontkamera) oder abgezogen und auf das gewünschte Objekt ausgerichtet werden (Rückkamera). Wenn Ihre Wärmebildkamera irgendwelche Probleme hat, nehmen Sie bitte ein kurzes Video auf und senden es an **[support@topdon.com](mailto:support@topdon.com)**, zusammen mit der Seriennummer (SN) Ihres Geräts. Wir werden Ihr Anliegen mit Priorität bearbeiten. Ihr Feedback ist für uns sehr wichtig, und wir möchten Ihnen einen noch besseren Service bieten.