Storage download
Response from developer
Hello, we recommend ensuring that your phone has sufficient storage space before using the app.We sincerely apologize for the inconvenience. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.
App crashing
Response from developer
We sincerely apologize for the inconvenience. Could you please specify the issue you're experiencing? Please contact us at support@topdon.com, and our support team will prioritize your case. Your feedback is invaluable to us—thank you for your understanding and support.
Partly genius, but no iPad version. Also, camera alignment should use AI
Couple problems:
app stays responsive)
- Why is no iPad-specific version compiled.? Seems like a pretty low hanging fruit
- Rotation of all controls should work in all directions (portrait/landscape/up-side-down) to provide needed flexibility to get the most out of this camera
- why does the app not use present my iPhone 16 Pro Lidar sensor and asks me to enter distance manually..?
- does the AI feature actually do anything..? At the very least it could auto-align the constantly offset outlines from the visual camera and the thermal camera without having to use the hard to discover manual alignment feature!
Hopefully you guys can address at least some of these concerns to make this app the greatest companion the device deserves
Response from developer
We sincerely apologize for the inconvenience and fully understand your frustration. Could you please send us your device serial number (SN) and record a video to us via support@topdon.com. We will prioritize resolving your issue.Your feedback is invaluable to us as we strive to provide better service.
Partly genius, partly meh
Couple problems:
The camera is pretty unstable on my iPad mini (latest version) - it does come on, but I have to reinsert the camera pretty often to get it back to work after image either freezes or turns black (rest of app stays responsive)
- speaking of iPad, why is no iPad-specific version compiled.? Seems like a pretty low hanging fruit
- Rotation of all controls should work in all directions (portrait/landscape/up-side-down) to provide needed flexibility to get the most out of this camera
- why does the app not use present Lidar sensor and asks me to enter distance manually..?
- does the AI feature actually do anything..?
Hopefully you guys can address at least some of these concerns to make this app the greatest companion the device deserves
TC View keine Verbindung
Response from developer
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und verstehen Ihren Ärger. Könnten Sie uns bitte ein Foto Ihres Geräts an support@topdon.com senden? Wir werden Ihr Anliegen umgehend bearbeiten. Ihr Feedback ist uns sehr wichtig, da wir stets bestrebt sind, unseren Service zu verbessern.
