Topup.com User Reviews

Customer Experience

Positive experience50.0% of reviews
Neutral0.0% of reviews
Negative experience50.0% of reviews

~ Based on 24 written reviews from the US App Store.

What users say

Is Topup.com Safe?

Topup.com - Easy mobile top up appears safe based on user ratings. AppsHunter Safety Score for Topup.com is 93/100.

This assessment is based on 403 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.1% of ratings point to a safe experience
2.0% of ratings suggest some concerns
6.0% of ratings point to a risky experience

~ Based on 403 App Store ratings for Topup.com.

Is Topup.com Legit?

Topup.com - Easy mobile top up appears to be a legitimate app. AppsHunter Legitimacy Score for Topup.com is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Scam!!!!

They took my money without receiving my airtime and I was been logged out. Can’t access the top up account anymore

😭

Am not getting true news

Too long to process

I have never had it take this long to process. It just keeps spinning.

Response from developer

Dear customer, We're sorry to hear this. We'd love to help you out, but first, we need to identify your account. Please share with us by email the email address used to open your account or the order number. We'll be waiting for your reply. Please remember our Customer Support team is available 24/7 at https://topup.com/contact

Fee

Very suitable fee in compare with Ding and other apps

Caregiver

Ciara

Response from developer

Dear user, could you please share a brief description of the problem along with your email address? We would love to look into this and help out, but we need to identify your account in order to get to the bottom of this. Please note you can always contact our Customer Support, available 24/7 through the Support page.

This is a scam!

This app is a scam !
I made a purchase and I haven’t received my credit but the money has been taken from my card

Response from developer

Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.topup.com/contact so that we can resolve the issue. We'll be waiting for your reply.

SCAM! DO NOT DOWNLOAD

The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account! Update: I disputed and they recharged my card! Will will continue to dispute the charges and I will continue to report this app! Play with me! I promise you have the right one!
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Response from developer

Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.top.com/contact so that we can resolve the issue. We'll be waiting for your reply.

SCAM! DO NOT DOWNLOAD

The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account!
Update: I disputed and they recharged my card! Will will continue to dispute the charges and I will continue to report this app! Play with me! I promise you have the right one!
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Response from developer

Dear customer, We're very sorry for the inconvenience. We really appreciate you bringing this to our attention. We would like to investigate your complaint. Please share your contact details with us at https://www.top.com/contact so that we can resolve the issue. We'll be waiting for your reply.

SCAM! DO NOT DOWNLOAD

The money for the Topup was taken from account but I never received the credit! The transaction was saying pending for 24 hours m, then suddenly it is saying I have no transaction history! Mind you! The money was STILL taken from my account!

Very easy and convenient

The service is one of a kind. 5 stars

C’est Fantastique

C’est fantastique

Faster and quicker

Excellent way to send credit to family and friends

Love this app!

So grateful for this app! 🗣️Love this app!!!

SCAM

this app is a scam took 32$ and i didn’t get anything at all. there was no explanation and i don’t care if they reply to this. this app is a scam and i advise you to use a different app worst app on the app store.

Response from developer

Hi Dr AnthonyMoore. Unfortunately, we don't have enough data to identify your account and look into this. So please contact our Customer Support team. Our colleagues are available 24/7 and will be happy to help.

Terrible service

Ive sent two loads / top ups. Guess how many have been received? Zero.

Response from developer

Hi Christothe1st. Unfortunately, we don't have enough data to identify your account and look into this. So please contact our Customer Support team. Our colleagues are available 24/7 and will be happy to help.

What a good app

This is an amazing app I have never experienced before easy to use and faster✈️ the receiver gets it 😁Awww!!!! ❤️

Not recommend

I have 4 recharges that didn’t went through, they don’t have customers service phone and I emailed them but I never get response. So now I deleted the app.

Response from developer

Dear Robert, we're really sorry to hear that! Our colleagues from Customer Support usually answer emails in less than 24 hours, don't know what happened. Even on Facebook, the response time is less than 6 hours. We're sorry we haven't been in touch earlier, so we could help.

It’s good but

It’s good but sometimes it freezes up after I enter my card number and click pay, then I have to close the app and try again still don’t work after the 2 or 3 try

Best app

This is top app is the best I have ever used no more running to the corner shop to top up a mobile overseas ,I top up in seconds ,when I sign in my fast charge number is already there I just put in my security code done been using this app for over a year now I have never had any problems with this app you can top up any mobile any were in the world
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Perfect

Very convenient