Money Taken, Service Not Delivered – No Customer Support
I am extremely disappointed with the Ding app. I sent money to the same phone number twice to purchase a mobile data package, but the recipient did not receive the money or the service I paid for. Meanwhile, the money was deducted from my account.
My receipt clearly shows that I paid $11.13 for a Monthly 6 GB package for the recipient. The transaction shows as completed, but the recipient has not received the service. This is unacceptable.
The most frustrating part is that I cannot find an effective way to contact customer support and resolve this issue. Customers should not have to struggle to get help when their money has been taken but the service has not been delivered.
I want Ding to investigate both transactions, explain what happened to my money, and either deliver the service I paid for or issue a full refund for the failed transactions, including any applicable processing fees.
I strongly urge other customers to be cautious until Ding improves its payment reliability and customer support. A company that accepts customers’ money must also take responsibility when transactions fail.
My receipt clearly shows that I paid $11.13 for a Monthly 6 GB package for the recipient. The transaction shows as completed, but the recipient has not received the service. This is unacceptable.
The most frustrating part is that I cannot find an effective way to contact customer support and resolve this issue. Customers should not have to struggle to get help when their money has been taken but the service has not been delivered.
I want Ding to investigate both transactions, explain what happened to my money, and either deliver the service I paid for or issue a full refund for the failed transactions, including any applicable processing fees.
I strongly urge other customers to be cautious until Ding improves its payment reliability and customer support. A company that accepts customers’ money must also take responsibility when transactions fail.
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IMIrfanullah Minapal
Worst service
I bought a ding gift card and they only charge you for it and the pin doesn’t even work and they don’t do refunds or solve the problem.. I totally don’t recommend this app
SSalastown
Scammer 🆘
Vous voler l’argent des gens 🆘🆘
EElgue.C
Rewards is deceitful in practice
PSA to would-be users and current users. The points you earn are geo-locked. That means if you open your account in the USA (for example) and you travel to Europe (for example) you cannot use it to get a discount if you send a top-up to a European user. You must be outside Europe for it to work. Very deceitful of Ding. So be aware. Happened to me.
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Ffirst_noel
Very bad exchange price
“Today I exchanged 38.19 CAD through Ding, but received only 1120 AFN.
This calculation is completely wrong — the real rate is 46.46 AFN per CAD, so the amount should have been around 1775 AFN, not 1120.
Ding’s exchange rate is unprofessional and unacceptable. This needs to be corrected immediately.”
This calculation is completely wrong — the real rate is 46.46 AFN per CAD, so the amount should have been around 1775 AFN, not 1120.
Ding’s exchange rate is unprofessional and unacceptable. This needs to be corrected immediately.”
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SJSh jhhhh
