Best quick Margs & Best Queso dip
I can’t get enough of your house margs & queso!!! Always friendly service
5 stars ⭐️
Love my torchys in Conroe
Forces Tips
The app automatically tips the staff 15% of your order. Seems like a lot of money to automatically apply since they have a responsibility to pay their own staff and when I pick up my food, I won't interact with anyone at the store.
Can’t use phone#
For some reason when I originally signed in through Apple, the next time I logged in it asked me to finish set up. It wouldn’t let me get past phone# which was in use. Love the app but this is a bummer. Had a good amount of points and a free queso offer. Using points also tricky.
Bad App
Very glitchy and took multiple attempts to place an order. On the bright side after nearly throwing my phone against the wall it finally worked.
Great app
Wish it had calories and macronutrients but great and easy to use
Forced me to upgrade then wouldn’t let me login
Update 10/20. They reached out and helped me log back in after about a week so that was resolved so I updated the rating. I still think the rate of rewards earned is dreadful but at least the tech part works again
Original:
Just a pitiful experience. It forced me to upgrade then when I tried to login, it didn’t recognize me under Apple login. I tried to reset it nothing would work. Last ditch effort I tried to sign in with a new account using my same phone number and it says it is already in use so now it is stuck. Pathetic. Also, the reward program sucks it Takes forever to earn points worth anything of value.
Original:
Just a pitiful experience. It forced me to upgrade then when I tried to login, it didn’t recognize me under Apple login. I tried to reset it nothing would work. Last ditch effort I tried to sign in with a new account using my same phone number and it says it is already in use so now it is stuck. Pathetic. Also, the reward program sucks it Takes forever to earn points worth anything of value.
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Can't fill in or view fields
On the Delivery section, you can't view, much less fill out, fields at the bottom. Has this dev team ever heard of iOS or testing before releasing?
There's no list of locations.
There's no list of locations.
Good food but questionable
The fact that your menu pricing changes for delivery and you still add a delivery fee is crazy. I will make my money back through the tip which is your fault.
Reward Code Redemption
There has been a long-standing back-end system issue which prevents receipt code redemption from succeeding. There doesn’t appear anyone able to fix it because this has been an issue for upwards of a year now. Also, when I email the rewards team, no one responds. Turds.
Doesn’t work
Kept getting a payment error. Tried 3 different cards. Called the restaurant to place an order and an AI chatbot answered the phone. It didn’t know how to let me select tacos for my combo order. Requested a real person. They said they placed the order and I could pay through a link on my phone. Link didn’t work. Show up to the restaurant and they can’t find the order. They confirmed I placed it for the correct restaurant. So now I’m sitting while they start my order. My card worked fine. Their app, payment system, chatbot, and call center don’t work. Literally every single step failed.
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A waste of my money
I spent roughly $3000 at the Nashville Torchys’s location for the month of October in 2024, alone. I then continued my patronage, logging Receipt’s as much as possible. I made attempts to take advantage of the application, attempting to reap the benefits of spending money and logging it. Eventually, one day the application decided it should do an update. It certainly did update. In the process it logged me out.. thank you so much. I have never been able to get back in. Frustrating to say the least but, I’ve spent a massive chunk change with this company. Disappointed., frustrated.. no thank you too updates that log you out involuntarily. Extremely disappointed.
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Have to reset my password every time, rewards seem to never be available, super long wait
My order is always an extra 10-15 mins late, and seems like I have to reset my password if I hadn’t ordered in a few months. I’ve gotten offers for rewards if I “check in”, but there’s no way to “check in”, so I can’t ever get the reward.
Auto tip
Auto tip scam
Sweet people
Great
Terrible UX and Buggy
Every time I use the app, I encounter new issues. Stuff like not being able to place an order (error), not being able to remove items from the cart (error), not being able to apply discount (doesn’t apply).
Basic Limitations in the App!!
As the title states basic features are not enabled thus limitations and poor user experience
Great taco
Had Baja
Forced me to upgrade then wouldn’t let me login
Just a pitiful experience. It forced me to upgrade then when I tried to login, it didn’t recognize me under Apple login. I tried to reset it nothing would work. Last ditch effort I tried to sign in with a new account using my same phone number and it says it is already in use so now it is stuck. Pathetic. Also, the reward program sucks it Takes forever to earn points worth anything of value.
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Not a good app
Hard to enter card information because it doesn’t let you scroll down easily
