Leaving with Grace
DEACTIVATED 👎…not what I’m interested in from a personal perspective in honest opinions and reporting.
Doesn’t compare well…
…with any of my other news apps, all of which allow a greater number of saved articles and make it easy to share, even with non-subscribers. The search often fails to locate articles I know exist (e.g., I just read it a couple days ago) with exact keywords that appear in the headlines. It will tell you someone liked or disliked a comment but the link doesn’t take you to the comment. Needs more work.
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Not Responsive to App Issues
I emailed their mobile feedback to let them know there are issues with the app functioning and they still haven’t updated or fixed the issue. They did respond to the email but no updates or fixes over a week later. Issues have been ongoing for weeks now.
Useless- won’t open
I have had a subscription and used the Toronto Star app for a number of years. About three months ago the links from my email would bring me to the app and the ever loading spinner. When I go to the app, it never loads. I have uninstalled and reinstalled the app numerous times. It’s a pretty useless subscription when I can’t ever read the news! Less than one star.
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Needs a news widget
I would use this app far more if it had a set of widgets for top stories and different sections like the CBC app does. Huge missed opportunity.
Paid subscriber
Can’t access anything without being prompted to sign up. Help desk is useless
No subscription management
Seems odd to have an app that does not easily allow you to control home delivery.
At least, I could not find a place to do that, could be it is there but not in an obvious place.
At least, I could not find a place to do that, could be it is there but not in an obvious place.
Constant problems with comments
Try to post - most recently, the post button keeps disappearing. Sometime I click and it doesn’t work. Disappointing.
Horrible App
This newspapers’ subscription and app isn’t worth the money - stories are out of date or don’t load properly and the customer service is non-existent. Don’t waste your money!
Crossword
The Star is obviously have a major issue with their crossword. Some mornings they haven’t updated to download the current day crossword. And now it’s having a touch sensitivity issue. A mere touch and the letter repeats across many spaces. And this issue does not happen with a competitors very same Crossword for the day.
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Fix your app
I’m a subscriber but it keeps saying I’m not. I pay monthly and I’m signed in. My app is up to date. I can’t read a full arrival because it says I need to subscribe. Even gives me option to sign out. Duh!!! Time to cancel subscription.
Need Gift Articles
Pls allow us to gift articles from the app. I think you can do it from a laptop. The Globe and Mail lets me gift from their app
False narratives
Reporting fiction of what is actually happening in our country. More Canadian fake news
Not worth it. Don't try and cancel they won't let you.
Have tried cancelling twice. You can't all they want is money
Terrible web site
This app won’t let you comment on anything the powers that be don’t agree with. You can be deactivated by just stating “no” in the comment section. discrimination much?
Response from developer
Thank you for your feedback. We are sorry to hear that Local News section did not meet your expectations. Can you please provide more details at mobile-feedback@thestar.ca about what you are seeing (such as location your MyLocal is set to and any articles that appeared outdated and not able to comment). Your feedback will help us investigate and improve the app.
Disappointing
Lousy service
Feature Request
Can we please please get the ability to “gift” articles in the app? I’d be able to share so many more articles with people if I didn’t have to go to the desktop site to share my gift articles
Subscription cancellation
Not having a simple way to cancel digital subscription within the app is frankly sleazy in this day and age.
Don't Try To Cancel
You can only cancel your subscription if you go through some long convoluted process and then it is questionable if your subscription has been cancelled! Not impressed!!!
Needs to be revamped for interactions
It gets the job done for news, but the comments are difficult to follow and respond to. Replies and likes don’t show up in the Notification Centre, so you’re required to find the article you commented on and dig through all the responses to find the thread you interacted with. Considering it’s 2026, it’s almost like this app is from the 2010s.
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