Don’t see gate info for restaurant in app
It’s annoying to have to google where the restaurants are located in each terminal so I can’t coordinate ordering for my flight. But app is convenient. Just needs to be more user friendly about restaurant locations in airport.
What's the point?
The restaurant is very open right now at 5:41pm, and yet the app says the restaurant is closed, offering to place an order for 6am tomorrow morning...
APP DOES NOT WORK
APP DOES NOT WORK, Please fix immediately. Ordering forces you to add a phone number but will not save it to advance forward. Also, the app will not allow you to save a phone number in settings.
Best food at O’Hare w/o the long wait
Normally, this restaurant has a long line just to order followed by a longer wait for your food to be ready. This app makes it possible to skip the order line and then get your order without having to stand around waiting. Order, relax, check your flight, enjoy the food! If only Starbucks O’Hare would follow suit!
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No notifications!
I got a generic notification saying when my food would be ready... but in reality, it was ready ten minutes early and sitting getting cold. Still the same great food, though.
Worthless
Just wait in line and save yourself the hassle.
Unstable
App crashes whenever you try to submit an order with Apple pay
Awful experience
The staff members were rude. The app showed that the order went through but the staff members suggested the customers were too dumb to use the app. If you want to pick a fight, this is where you should go.
Clumsy system!
I used the app to order from my plane. Because the app doesn’t tell you where the restaurant is, I had to find a map and search for it. Upon arriving, I had to wait to get someone’s attention to get my order; I was halfway to my connecting flight when I realized my order was incomplete. Back to the restaurant and waited again to get someone’s attention, only to be told that I had to go wait in line at the cash register for my cookie (3rd wait). Food was delish, but I’d have been much better to just order from the counter.
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Doesn’t send correct order to store
Check your bag if you use this. The app itself worked nicely but I ordered and was charged for two sandwiches and they only made one and it was because the machine told them to (they showed me the ticket). The staff was good about starting the one I missed but the whole point was to be quick and that was ruined. If you use the app make sure to call after you send it in to make sure they have it right.
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Order Now option no longer available
This app was great before, I used it all the time when traveling through ORD. Now the order "now" option has been disabled for the B11 location in terminal 1. It only works for terminal 3.
Tried ordering four times
At confirmation of order, app shut down automatically each time.
Smooth experience
I got to the airport with 25 mins to spare before I boarded. This app worked great. I ordered while going trough security and it was ready by the tome I got there. In other reviews it said they gave no notifications as after you ordered. This for the most part is true except now they do send you push notifications letting you know when you’re order is ready. However it’s not like Uber eats or other apps where you can monitor your order progress. Overall this app worked great for me and allowed me to grab healthy, fresh food in a convenient matter which is often very difficult in an airport!
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Doesn’t work
To echo the others, the app doesn’t work. Would be sweet if it did
Worked fine for me
At b gates and ordered for an hour later (11:15). Only hiccup is it wouldn’t let me add my sandwich to the cart unless I chose an extra salsa for $0.50 but then I was able to remove the salsa and $0.50 at summary page. I paid with Apple Pay. The food was ready and warm at 11:15. I went straight to the cashier to pick up. Easy peasy.
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Would love it
This app would be great if it worked, but I just spins and nothing happens. Boo!!
Doesn't really save time
They printed my order but never started it. I'm about to miss my plane. Avoid at all costs.
App Doesn't Work
Sadly this app no longer works. It just spins and spins and then crashes. Too bad because it used to work fine.
Doesn't work
Every time I try to order it gives me a "too short" error. Not helpful.
Terrible app, terrible service
Placed an order easily enough, but once submitted, couldn't see status indicator in the app about the order. No timing indication is given pre or post-order. Received an email saying the order was underway, still no timing provided. Walked across 2 terminals to get there, without any updates on the order status. Finally received an email that my order was canceled, with no reason behind it. Totally useless.
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