Total Triage

Total Triage

by CareXM, LLC

13 ratings
7 reviews
Free

Details

Released
July 29, 2018
Updated
October 14, 2026

Features

Background Location Access

Total Triage screenshot #1 for iPhone
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Total Triage screenshot #5 for iPhone
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About

This app facilitates secure online patient care coordination for remote healthcare teams. It streamlines tasks, improves communication, and enhances patient care through intelligent call routing and real-time data access. The platform aims to improve work-life balance for caregivers.

✓Intelligent Call Routing
✓Call Tracking and Reporting
✓HIPAA Compliant Secure Messaging
✓Real-time Patient Data Access
✓Geo-mapping and Status Updates
✓Call Recording
✓Staff Mobile Number Masking
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What's New in Total Triage

4.8.2

October 14, 2026

Bug fixes: - Fixed an issue that prevented some users from changing accounts after signing in with their work email. - Improved reliability when refreshing nurse status and assignments. - Fixed an issue that could unexpectedly switch tabs after changing assignments.

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User reviews

Would not recommend for any company

My company recently went to the care xm total triage and it’s a joke. I would not recommend for any company. The people don’t get the proper care or in a timely manner. This is glorified answering service. They can’t assign visits, verify meds, send in refills or anything. Waste of time, money, and resources.
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Travel on call hospice nurse. Worst app I’ve ever used. Continues to log me out after every time!!

Worst app ever. Typical of today’s healthcare system.

Awful

Terrible healthcare app. My company switched to it recently and has been nothing but problems. Constantly getting logged out by the system while oncall and the staff incessantly calls EVERYONE in your agency to get ahold of you even though the issue is from their end.

Not the best

I am required to use this for work. We just switched from another one. The absolute worst problem with this one is you cannot change the notification sound. What good is an app that is supposed to wake me up if a patient needs something if all it does is one tiny “ding”?

Also, there really needs to be the capability to reply to the alerts. Only options are “accept”, “defer” and “pending”.
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HORRIBLE

I am required to frequently delete and install app again because it frequently freezes. NO option to adjust volume or alert tone and current alert tone is hardly audible when awake and holding phone. Can never be heard when sleeping. Great concept but needs improvement due to above statements. If alerts caused phone vibrating or ability to be used with smartwatches this would help with notifications.
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Developer apps

FAQ

What is Total Triage used for?

Total Triage is used by in-home healthcare staff to coordinate patient care securely online. It helps streamline tasks, manage patient communication, and improve the efficiency of care delivery for remote teams.

Is Total Triage HIPAA compliant?

Yes, Total Triage features built-in HIPAA-compliant secure messaging, ensuring that patient information is handled with the necessary privacy and security standards.

How does Total Triage improve caregiver work-life balance?

The app uses intelligent call routing to distribute incoming patient calls to available caregivers, preventing interruptions for those already assisting patients. This helps reduce burnout and improve overall staffing efficiency.

What devices does Total Triage support?

Total Triage is available on iPhone, iPad, and iPod devices, making it accessible for healthcare staff on various Apple mobile platforms.

Does Total Triage provide medical diagnoses?

No, Total Triage is designed to help monitor patient conditions and coordinate care but does not provide direct diagnoses or medical opinions. Users should always consult a licensed medical professional for medical decisions.

How often is Total Triage updated?

The latest version of Total Triage is 4.7.3, and it was last updated on October 4, 2025. This indicates a commitment to ongoing development and improvements.

What is the user rating for Total Triage?

Total Triage currently has a rating of 2.9 stars based on 9 ratings. This suggests that while the app offers valuable features, there may be areas for improvement based on user feedback.

Does Total Triage have ads?

No, Total Triage does not contain advertisements. The app is free to use and does not display any ads to its users.