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MyTeleMed

MyTeleMed

by CareXM, LLC

39 ratings
20 reviews
🏥 Medical
Free

Details

  • Released
  • Updated
  • November 18, 2011
  • February 28, 2023

Features

Developer

CareXM, LLC
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About

This app allows doctors to securely manage patient messages with HIPAA compliance. Receive push notifications for new messages, view details, and log callbacks. It offers customized escalation procedures for message delivery assurance.

✓HIPAA-compliant message management
✓Push notifications for new messages
✓Detailed message content and callback info
✓Call logging with time and duration
✓Customizable escalation procedures
✓Secure web-based message access
✓Office number display on caller ID
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What's New in MyTeleMed

4.13

February 28, 2023

Minor bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

App Not Notifying Me

App continuously does not play alert or notify me when a message comes up from triage. This is very inconvenient when I am on call. Which is 4 nights a week every week.
Cate34Cate34

Need new version

4.13 version doesn’t work with iPhone 17
Cocoliso68Cocoliso68

Needs an update

I’m no longer getting sound notifications through the app. This has been an issue for a while now. The instructions to turn on the notifications are for an older iOS version than the current one. I was hoping there would be an update to fix this but nothing so far.
Ahaz35Ahaz35

Needs Face ID

I have to use this when I am on call and it is so cumbersome to enter my ID and password every 15 minutes. I have a long commute and I cannot stop and pull over to enter all this information constantly. It’s unsafe. I can use Face ID for my bank, Epic, and every other ultra secure app on my phone. Get Face ID!!
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MaybugmdMaybugmd

Needs update

Has not been updated for new iOS. Not able to receive notifications at all.
EjhunteEjhunte
See 15 more reviews

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FAQ

How does MyTeleMed ensure patient privacy?

MyTeleMed is HIPAA compliant, protecting Personal Health Information (PHI). Messages are stored on a secure web-based server and accessed via username and password, reducing risks associated with mobile theft.

What happens if a doctor doesn't respond to a message?

MyTeleMed offers customized escalation procedures. If a doctor cannot be reached within set timelines, messages can be repeated or escalated to other contacts according to the user's instructions.

Can doctors record patient calls through MyTeleMed?

Yes, the app provides an option to record calls made for patient callbacks. This feature, along with logging call duration and time, contributes to complete documentation from message origination to resolution.

What devices does MyTeleMed support?

MyTeleMed is available for iPhone and iPod devices. It utilizes push notifications, including badge notifications for new, unread messages.

How does MyTeleMed handle message alerts?

Users can customize their new message alert modes within the app. This includes badge notifications that display the count of new, unread messages.

Does MyTeleMed hide the doctor's mobile number when calling back?

Yes, when making a call back through the app, your office number will show on the caller ID. This prevents your personal mobile number from being displayed.

How can I contact customer service for MyTeleMed?

You can access customer service 24/7 directly through a simple link within the MyTeleMed app. This ensures prompt support for any issues or inquiries.

What is the update frequency for MyTeleMed?

The app was last updated on February 28, 2023, indicating ongoing development and maintenance. The current version is 4.13.