One of the Worst
Truly one of the worst apps I’ve ever had to use when concerning insurance, prescriptions, etc. The loading times are insane, more than half of the time the app needs to be completely restarted just to check an update for a prescription, and despite containing lots of sensitive information, it barely gives any information on prescriptions processing, being reviewed, etc. I literally have to schedule time in my day to use this app because it’s never just a quick check like it should be.
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Garbage
Terrible app. Freezes constantly. Website is just as bad. Horrible service— I literally never got the medication prescribed by my provider and no communication from the company either. Trash. Trash. Trash.
Doesn’t work
Terrible app. Hangs when trying to search any drug. Totally worthless.
Underdeveloped App
The app never works the way it is supposed to. Cannot search medications or cost…. Ever! Slow to process claims and post to account.
WELLDYNE NEEDS TO BE INVESTIGATED FOR INCOMPETENCE
WellDyne has had the prescription coverage for myself and nearly 600 people in 2 groups messed up in every conceivable way for the past 13 days, and most likely for weeks to come. Their database got wrecked on 4/1/2026, and there has been no sense of urgency in correcting the problem. Every time a new issue becomes apparent we are forced to waste hours on the phone tracking down the source, then convincing WellDyne that there actually is an issue and that it's on their side of things. Their party line, without ever really listening or looking into the matter, is to state that they are not an insurance company and that we need to contact our insurance or employer. I've had to call WellDyne repeatedly as new issues arise, and to check on the status of previously reported issues. I can say that the agents are always friendly, but most of the time they want to give you the first answer that pops into their head, without taking the time to make sure it's correct or even logical. At which point they are quick to give you the brush-off. They have given me some of the most inept responses imaginable. When you are fortunate enough to get an agent who is willing to spend the time listening and trying to help, it usually turns out to be someone who lacks the intelligence to be of any help. It just turns into an waste of hours on the phone. Welldyne has actually given me 5 different RxGroup numbers today, none of which are correct. Their system supposedly doesn't have my actual RxGroup number stored anywhere on their database, even though I have a screenshot taken directly from their website showing the number that matches my benefits card. Their system also has 2 different member ID's for me, depending on where they look. They wiped out my spend accumulators, messed up my pre-auths, forcing them all to be resubmitted, and charged me for medications that were supposed to have zero co-pay. If I had a choice I would drop WellDyne like a hazardous waste barrel.
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