App Not Notifying Me
App continuously does not play alert or notify me when a message comes up from triage. This is very inconvenient when I am on call. Which is 4 nights a week every week.
Need new version
4.13 version doesn’t work with iPhone 17
Needs an update
I’m no longer getting sound notifications through the app. This has been an issue for a while now. The instructions to turn on the notifications are for an older iOS version than the current one. I was hoping there would be an update to fix this but nothing so far.
Needs Face ID
I have to use this when I am on call and it is so cumbersome to enter my ID and password every 15 minutes. I have a long commute and I cannot stop and pull over to enter all this information constantly. It’s unsafe. I can use Face ID for my bank, Epic, and every other ultra secure app on my phone. Get Face ID!!
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Needs update
Has not been updated for new iOS. Not able to receive notifications at all.
Desperately needs an update
I use this app every night as an on call RN. The triage nurses who write the telemed messages and the nurses who receive the messages both comment that they experience LONG delays in receiving messages. It’s been over a year since there was an update. We need to look elsewhere for apps to use if there isn’t a performance update.
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Needs an update for notifications
Lately this app has been spotty with actually pushing through sound notifications. I think it needs a new update with recent iOS updates. I have been missing pages because my phone isn’t making any sound with notifications from this app, and it worked very well before.
Worst service line ever
Do not use this company. There are many others out there that are much better. If you are an employee, there is no line for you to be able to reach a supervisor if there’s a problem with the app. I work day and night triage from Friday evening until Monday morning. I’m on call the entire time. As such, I have requested that they send a message and call me in case I am sleeping. They also promised an escalation system in case the call goes unanswered for a certain period of time. This weekend, there were never any calls from telemed, only messages. In addition-nothing was ever escalated. On Friday night I received a call in the middle of the night, they only sent one message, never called me, never escalated the message and the patient was not able to receive a call back until I found the message four hours later. I called telemed to make sure that the settings were correct, they promised me three times the supervisor would call me back. I sat on hold and waited for long periods of time each time I called to make the request. The last time I finally got a hold of a supervisor, she said she would submit a ticket to the research team. I said well when is this going to be fixed because it’s Saturday night and I do not want to miss any calls, and she said the research team won’t fix it until Monday. So I asked her if there was anything to make sure that telemed would call at night and she said it would be fixed Monday. Well on a Saturday night that doesn’t do much for patients calling in. Nothing was resolved.
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So much easier
This helps me call people back without them seeing my phone number. Easy to get messages then call people back. Saves so much of my time.
Great for Staff
This app works great for our office team. Let’s them easily get questions answered and the ease of the functionality allows even our most technologically inept employee to effortlessly use.
Glad I chose it
This app does what I wanted it to do .
It works when I use it and the app is updated to keep it working .
A lot better than my iPhone updates
It works when I use it and the app is updated to keep it working .
A lot better than my iPhone updates
Simple and intuitive
Love what it does for our providers
Nifty
I like the fact that this app hides my cell phone number when I return a call and the app is pretty easy to understand. I’m not a techy-type person and I don’t have any problem using it, the buttons are pretty obvious. The only thing that has come up is when I was once in a really bad cell service area, it didn’t notify me but that was ok because TeleMed knew that (I think because I hadn’t opened my message) and they called me with my message right away.
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Difficult
When it works it great. I work Oncall as a nurse and we use this to triage incoming calls. The problem is it always crashes and won’t load and says my internet is down, which it’s not because I’m clearly using goggle and such. So I end up having to delete the app, reload it. It’s just a pain.
Terrible
Quite possibly one of the most glitchy messaging apps I have used. Messages disappear, messages are marked unread even after I read them, the app crashes frequently and the user interface is not great.
Ashrn
This app is trash. It kicks you out constantly. It makes my job x1000 harder. I hope we change answering services soon and that’s 100% bc of this app.
Best medical messaging system around
There is no competition to this app. Seamless integration, brilliant push notifications, and ease of use. MyTeleMed is the only choice for medial answering and messaging solutions.
Wish this app were better functioning.
Has the potential to be great but not there yet. Too many issues. won't connect calls but says calls connecting then forces multiple calls from phone including random FaceTime to personal contacts during use, has electronic feedback in calls, prompts to connect to data plan or wifi before app can connect when data and wifi are available and makes my phone glitch.
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Disgust.
Get a designer.
Poor app poor device
App has never quite worked correctly. Telemed service is mistake ridden. Not worth it unless you are in to wasting money.
