Poor App
Having to constantly log in and even log in not working. Constant problem.
Literally doesn’t work
App barely functions. Sluggish is an understatement. Cannot access menu to get to the crèche, just will not load the page. Regularly times out and shuts down. This is despite reinstalling. Appalling app that needs updating.
Custom built app
You can tell that Total Fusion has taken it upon themselves to custom build out their own app and scrap the use of generic apps like techno Gym.
Total Fusion offers so much from wellness crew to Gym classes and this is a huge app, yet it’s simple and easy to navigate.
It’s awesome to be able to go back through the past weeks and see what classes I’ve attended.
The UX is really beautiful and easy to navigate and the person who built this obviously has a big brain.
Total Fusion offers so much from wellness crew to Gym classes and this is a huge app, yet it’s simple and easy to navigate.
It’s awesome to be able to go back through the past weeks and see what classes I’ve attended.
The UX is really beautiful and easy to navigate and the person who built this obviously has a big brain.
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Can’t use app
I can’t even sign in to this app. The open page is frozen with no options. Tried deleting and downloading again. Same result.
No longer in phone calendar
The app has updated where you don’t need to “book” classes but now the classes no longer appear in my phone calendar which linked to my watch. Only class where you have to book appear
Crash
The all tends to crash and close itself when I try to find the crèche option. It’s annoying.
Bring back workout plans
New app completely gutting key features is not it!
Not a fan of the new update
The new update isn’t as functional as the old app.
I can no longer see how many spots are left in a class, I can’t filter by class or trainer and I can’t join multiple waitlists.
The expansion with the gym is great but classes for Pilates haven’t increased, considering this is an extra fee it’s disappointing that the app doesn’t allow me to join multiple waitlists so not only can I not get to join waitlists for multiple classes at the same time (not to be greedy but to simply hope to get into a class in the morning or evening time that suits my schedule) but there’s also a new limit of only 1 Pilates class day which includes signing up on the waitlist, so people who pay for Pilates just miss out on classes.
I can no longer see how many spots are left in a class, I can’t filter by class or trainer and I can’t join multiple waitlists.
The expansion with the gym is great but classes for Pilates haven’t increased, considering this is an extra fee it’s disappointing that the app doesn’t allow me to join multiple waitlists so not only can I not get to join waitlists for multiple classes at the same time (not to be greedy but to simply hope to get into a class in the morning or evening time that suits my schedule) but there’s also a new limit of only 1 Pilates class day which includes signing up on the waitlist, so people who pay for Pilates just miss out on classes.
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Love the new app
Really enjoying the schedule feature
Body composition measures missing
I’ve lost my body composition measurements with the updated app 😫
Bring back more info.!
This new update is a nice improvement in UX and design. It's fresher and simpler. And I like the ease of scanning the barcode from the app. However, the old version included more functionality and details. This new update is frustrating because it only shows a week in advance, whereas the previous version showed 1 month in advance. I also liked to see how many bookings were available for each class. I don't like that there is no indication of spots filling up. It's also not so easy to distinguish which classes are full. Previously, there was a differentiation in the classes that say “Join Waitlist”, but now they blend in too easily. I doubt the white text on the tan buttons are AAA accessibly compliant - it’s pretty hard to read. Please fix these things 🙏
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New app is worse
The updated app looks nice, but isn’t functional like the old one.
No ability to filter by class type and trainer, and no way to see classes more than a week out. Find the class timetable on the web and forgot the app
No ability to filter by class type and trainer, and no way to see classes more than a week out. Find the class timetable on the web and forgot the app
Well designed
This is a very well designed app and its perfect for the purpose. easily show you all the schedules of classes with minimum filtering and navigating, it shows the current information based time and date.
Nothing is displayed in the app. I’ve deleted it several times and reinstalled it, but nothing
Nothing is displayed in the app. I’ve deleted it several times and reinstalled it, but nothing
App does not work
Nothing in this app seems to work. I can log in on the web fine, but it says there is a password issue when I try to log in on the app. When I selected ‘send me an email to retrieve password’, no email was sent.
Bad app to collect data load the timetable webpage
This is just a bad app used for marketing and upselling, a means to (poorly) load the timetable webpage and collect your data.
Sort out your member/customer and user experience, invest some money there rather than solely on your sales and acquisition.
Give some focus to retention. You charge far too much for this quality of member’s digital and analogue experiences.
Sort out your member/customer and user experience, invest some money there rather than solely on your sales and acquisition.
Give some focus to retention. You charge far too much for this quality of member’s digital and analogue experiences.
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Terrible design and lazy for 2024
As soon as I opened the app,
I could tell I was going to be frustrated.
There’s no indication of whether it’s either the email or password that’s incorrect and no indication of whether the email is registered (which I should be since I am a member). This to me shows a lazy design.
And to top it off, to reset password - again, no confirmation of whether email is registered or if the mail has been sent. I’ve tried multiple times trying to access this app. And don’t you dare say have you checked spam - yes, I have.
Considering that Totalfusion is considered a “bougie” gym and costs a lot more than most gyms in Australia. You would think that their app would be up to the same standards. But it is not.
I am looking forward to seeing if they’ll take up on my feedback as a user. And design a more enjoyable onboarding experience.
I could tell I was going to be frustrated.
There’s no indication of whether it’s either the email or password that’s incorrect and no indication of whether the email is registered (which I should be since I am a member). This to me shows a lazy design.
And to top it off, to reset password - again, no confirmation of whether email is registered or if the mail has been sent. I’ve tried multiple times trying to access this app. And don’t you dare say have you checked spam - yes, I have.
Considering that Totalfusion is considered a “bougie” gym and costs a lot more than most gyms in Australia. You would think that their app would be up to the same standards. But it is not.
I am looking forward to seeing if they’ll take up on my feedback as a user. And design a more enjoyable onboarding experience.
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Log in every time
This app requires me to log in every time I want to us it. Because I use it everyday, this is very annoying
Technological difficulties
I’m excited to begin my workouts with total fusion however I’m already struggling with the app. I can log in fine to Chrome, but when I tried to log in to the app I was told my password was incorrect. Five attempts and I have been locked out of my account despite resetting the password. This could be user error but I’ve never had trouble with resetting a password before.
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Great App, Service and Gym
Glad to join and be apart of the total fusions fitness movement
