Disappointed by the Auto-Renewal Subscription Model
Be aware that Touchpix uses recurring subscriptions that automatically renew unless canceled. I personally dislike this billing model because it places the responsibility on customers to remember to cancel before the next billing cycle. While the renewal terms may be disclosed, I would have preferred a more transparent checkout process and a one-time payment option. Make sure you understand exactly what you’re signing up for before entering your payment information.
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Muito bom
Muito bom funciona , muitas funções e possibilidade pro cliente
So confusing
I read the website and since I have Apple it made me subscribe through there. Before I knew it I had 3 $43.90 charges when I thought I had 3 weeks free. When I asked for help with customer service the response was talk to Apple. Ridiculous! Don’t use these people. Scam artists for Money!
Insanely Buggy with horrible customer service
Didn’t send a single video from my event and they don’t know how to fix it, and they also won’t refund me. Wowwwwwwww..
Scam
It’s a scam
Very slow
The app was not responsive at all. Took about 10 seconds to respond to each action or touch I tried to select
Ana Taylor - Hallahan
It’s not functional , the sharing station keeps disconnecting , receiver and sender keep disconnecting, so basically sharing predicts with customers is not possible with this softwares . The app on the receiver device shuts down itself.
Ana Halahhan 2929
Touch Pix 360 photobooth app has let us down significantly during our 200-pax event. The receiver/sharing station keeps disconnecting, and even worse, it completely shuts down every couple of minutes. This makes the system absolutely unusable.
We had issues with the app about six months ago, but the performance has deteriorated even further. Save your money and your nerves — this app is not suitable for large-scale corporate events. What a complete waste of money.
We had issues with the app about six months ago, but the performance has deteriorated even further. Save your money and your nerves — this app is not suitable for large-scale corporate events. What a complete waste of money.
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Worst
It can’t get any worse, never use this app for pro event work. It keeps shutting down and disconnecting every several minutes. We gave it another chance and it is soo bad . Don’t waste your money and reputation
Too hard to change music
This app used to be easy to operate. Now it is very difficult and the customer support lacks in many ways. Was at an event and the app stopped working. Could not get support. The music is very hard to change now. I am very disappointed
Won’t let me delete it stop paying
I don’t won’t this! Don’t won’t to keep getting charged! This can be a lawsuit. Fraud
Terrible Customer Service Policies
Beware! Cash grab business
Suporte
Suporte péssimo!!
Response from developer
Avaliamix, Lamentamos muito que sua experiência com o nosso suporte não tenha sido satisfatória. Queremos entender o que aconteceu e resolver qualquer pendência que você tenha. Por favor, entre em contato conosco pelo e-mail support@touchpix.com para que possamos analisar melhor o seu caso e ajudar você da melhor forma possível.
Great Service
the only service I’ll use🤙🏿✅
Webgallery Video Player slow
Great app however when I share the webgallery with my clients they always have to wait over 5 minutes for a single video to load and play. This renders webgallery just for downloading videos and not as an actual gallery where you are able to “view” or play videos. Trying to save costs in the back end leads to such situations. Please invest in high speed servers and connections. We love your app but this is so anticlimactic when guests can’t play videos online they need to download it first and then play. We are in 2025 about to cross over to 2026. I’ve used all the variations of your apps since 2022. This issue seems to only get worse
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evento 360
su precio lo vale, una excelente app para eventos con cualquier dispositivo que tengas, realmente muy buena
Software instável e suporte ausente
O aplicativo até entrega novidades, mas sempre acompanhado de bugs. Já cansei de reportar e ver os mesmos erros básicos se repetirem, sem testes adequados antes de lançar novas funções. Desta vez superaram: estou há uma semana aguardando resposta e nem e-mail retornam. É um descaso total. Trabalhamos com eventos e não há margem para falhas. Não podemos ser tratados como usuários de um software em fase de teste.
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It used to work great
Before all this updates my 360 use to work great now the QR codes on the screen are not showing up slowing the process to share the videos!
😩
Hay un miedo en cada actualización, he desactivado la actualización automática ya que he tenido problemas en algunas actualizaciones que me han echo perder un par de veces eventos, en la última actualización tengo problemas que me han echo perder el evento ya que en soporte dicen que no hay fallas en algo que venía trabajando hace muchos días, soy usuario de Touchpix hace más de 3 años. Espero soluciones en la próxima actualización o una respuesta de soporte.
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Poor Experience and Costly Glitch
I’m tech-savvy and still found TouchPix frustrating to use. Uploads stayed stuck in pending all day, even with strong 5G and Wi-Fi. Restarting the phone and app didn’t help. I later realized I was in the wrong event, and when I closed it, all pending files were lost. The media was still on my phone, but there was no way to recover or resend to guests. This caused major problems for follow-up and guest experience. Very poor design and not reliable for professional use.
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