Kickstarter Backer for Elite and doesnt work on iPad
Response from developer
Hi there, Thank you for your support as an Elite Edition backer. We truly appreciate your trust in TourBox. To give you some transparent background on our product development: TourBox Elite Architecture: The Elite model was engineered specifically as an ultra-responsive controller for desktop operating systems (macOS & Windows). Mobile Ecosystem Requirements: Delivering a seamless, native editing experience on iPadOS required a completely rebuilt hardware architecture and a dedicated mobile software system. To maintain long-term ecosystem updates, we unified these tablet-specific features into our specialized flagship model, the TourBox Elite Plus. Regarding your feedback about iPad compatibility and upgrade options—we’d really like to look into your specific situation and see what we can do. Could you please send us your order details or backer information via email at support@tourboxtech.com? We look forward to hearing from you there.
Doesn’t work
Response from developer
Thank you for bringing this to our attention! We are sorry for the trouble you have encountered with your iPad connection. Please note that native iPad compatibility is a hardware feature exclusive to our TourBox Elite Plus model. To help us verify your hardware environment and resolve this as quickly as possible, could you please contact us at support@tourboxtech.com with the following details? 1. Order Number: (or a screenshot of your order confirmation) 2. Serial Number (SN): (found inside the battery compartment or on the back of the device) 3. App Logs: Open the TourBox Console app on your iPad - tap the Settings (gear icon) in the top-right corner - go to ""Help & Feedback"" - select ""Share Logs"" and attach the folder to your email. 3. Video: If possible, please attach a short video showing the Bluetooth connection behavior. Once we receive this information, we will prioritize your case to get your iPad workflow back to normal immediately!
love it!
P.s. please make mouse/trackpad support. That’s all I need at this point right now. Thanks 😊
Terrible compared to PC
Response from developer
We sincerely apologize for the frustration. We hear your concerns and would like to provide some clarity on the technical challenges we are working to overcome. Preset Syncing: Due to iPadOS system limitations, preset file formats differ from those on PC, which currently prevents direct cross-platform synchronization. To address this, we launched the in-app Preset Center, allowing users to browse and download iPad-specific presets shared by the community. Feature Availability (TourMenu & Others): The absence of features like TourMenu on iPad is due to system-level restrictions that prevent the same depth of integration possible on macOS and Windows. This also affects the immediate deployment of recent updates like Dynamic Panels, HoverAdjust, and Dynamic Color Picker to the iPad platform. That said, we are continuously enhancing the iPad experience by expanding our library of built-in presets and broadening compatibility across more creative apps. Meanwhile, we are actively exploring alternative technical approaches to bring our most advanced features to iPadOS.
Great for Procreate but missing a few things
Response from developer
Unfortunately some tools like smudge is not supported on shortcut by Procreate. So we can't assign it on TourBox right now. However, we are actively working on any potential solution and reaching out to Procreate for more solution. There is a workaround for smudge tool: Procreate - Setting - Prefs - Gesture controls - Smudge - □ + Apple Pencil Now you could assign and hold the Opt key for Smudge tool.