procreate needs to allow opacity!!!!
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Response from developer
Dear Customer, Thank you for sharing your feedback with us. We are sincerely sorry for the frustration and disappointment you experienced when trying to connect the TourBox Lite to your iPad Pro. We would like to clarify that TourBox Lite is designed exclusively for desktop operating systems (macOS and Windows). Direct Bluetooth connectivity and configuration on mobile/tablet platforms (iPadOS and Android) require specific onboard hardware processing, which is a feature exclusive to our TourBox Elite Plus model. We genuinely value your interest in TourBox and want to ensure you have the right tool for your creative setup. If you need further assistance, please reach out to our support team directly at support@tourboxtech.com. We look forward to assisting you and helping you get the most out of TourBox!
Tourbox lite
Response from developer
Dear Customer, Thank you for sharing your feedback with us. We are sincerely sorry for the frustration and trouble you've experienced while trying to use the TourBox Lite with your iPad Pro and Procreate. We’d be glad to help clarify the platform compatibility details for you: Native tablet compatibility (with iPadOS and Android) is a hardware feature exclusive to our TourBox Elite Plus model. Other models, including the TourBox Lite, are engineered specifically for desktop operating systems (macOS and Windows) and do not support direct connection or configuration on iPadOS/Android due to hardware limitations. We want to make sure you get the right setup for your workflow. If you would like further assistance, please reach out to our official support team directly at support@tourboxtech.com. We look forward to assisting you and helping you get the most out of TourBox!
Kickstarter Backer for Elite and doesnt work on iPad
Response from developer
Hi there, Thank you for your support as an Elite Edition backer. We truly appreciate your trust in TourBox. To give you some transparent background on our product development: TourBox Elite Architecture: The Elite model was engineered specifically as an ultra-responsive controller for desktop operating systems (macOS & Windows). Mobile Ecosystem Requirements: Delivering a seamless, native editing experience on iPadOS required a completely rebuilt hardware architecture and a dedicated mobile software system. To maintain long-term ecosystem updates, we unified these tablet-specific features into our specialized flagship model, the TourBox Elite Plus. Regarding your feedback about iPad compatibility and upgrade options—we’d really like to look into your specific situation and see what we can do. Could you please send us your order details or backer information via email at support@tourboxtech.com? We look forward to hearing from you there.
Doesn’t work
Response from developer
Thank you for bringing this to our attention! We are sorry for the trouble you have encountered with your iPad connection. Please note that native iPad compatibility is a hardware feature exclusive to our TourBox Elite Plus model. To help us verify your hardware environment and resolve this as quickly as possible, could you please contact us at support@tourboxtech.com with the following details? 1. Order Number: (or a screenshot of your order confirmation) 2. Serial Number (SN): (found inside the battery compartment or on the back of the device) 3. App Logs: Open the TourBox Console app on your iPad - tap the Settings (gear icon) in the top-right corner - go to ""Help & Feedback"" - select ""Share Logs"" and attach the folder to your email. 3. Video: If possible, please attach a short video showing the Bluetooth connection behavior. Once we receive this information, we will prioritize your case to get your iPad workflow back to normal immediately!
