TOUS User Reviews

Name: TOUS
Rating: 3.9386 (228 reviews)

TOUS

S TOUS SL

🛍️ Shopping

What users say

Summarized from real user reviews of TOUS. Based on 228 reviews and a 3.9/5 average, it highlights the 7 positives and 10 negatives reviewers mention most about this Shopping app.

Positive things

👍Easy to use and navigate
🚀Fast delivery and shipping
📦Good product quality and packaging
💎Unique and attractive product styles
✨Excellent product presentation with clear pictures
🎁Good discount promotions available
📱Works smoothly when functioning properly

Negative things

🐛App crashes and freezes frequently
⏱️Extremely slow performance
❌Checkout errors prevent purchase completion
🔴Search functionality breaks and goes blank
📊Purchase history not displaying correctly
🚫Account registration issues
📞Poor or non-existent customer support
⚠️Transaction errors and payment failures
🔄App doesn't retain user preferences
📱App won't open or load

Top reviews

Most Recent Highest Rated Lowest Rated

Horrible el funcionamiento de la aplicación

Se congela, no deja efectuar la compra después de pasar tanto trabajo seleccionando las piezas a comprar. Tiene un amplio espacio y muchas areas de oportunidades a mejorar.

mafalda68

a year ago

Easy to use

Love the app easy to use

Sazu17

a year ago

Does not work

I open de app, click search, and it goes blank, i have to close it. I had to go back to browser.

Checkout Errors

a year ago

Tous

Muy buena

My Tous

a year ago

App

Es muy lenta, se friza con facilidad, se queda loading constantemente. Que conste que solo me pasa con el app Tous, otras app no. He realizado compras con éxito, pero hay que tenerle paciencia. Puede mejorar

MelaniaMelania2022

a year ago

Love Tous

The app is super easy and always works.

86Karyn

a year ago

Response from developer

Thanks 86Karyn, for sharing your experience with us 😊! Best regards, Customer Service Team.

Purchases

It does not shows all my purchases just one, is very discouraging to keep buying.

Ada Liza

a year ago

Expensive products and bad customer service

Prices sometimes doesn’t match the advertised and I can not see any of my previous purchases

SarisTous

a year ago

Response from developer

Good morning SarisTous, we are extremely sorry to hear about the situation you mention. Please, contact by email at: info.us@tous.com to resolve the matter personally. Best Regards Customer Service Team.

Super lento

Lentisimo

kale59

a year ago

Me encanta

Fácil de usar

Kira Lorena

2 years ago

Tous

Muy buena

My Tous

2 years ago

Can’t create account!

This app keeps sending me in circles and can never seem to create an account so I can login

BLJChicago

2 years ago

Lento

El website es demasiado lento y la aplicación ni se diga

Nuriaeliza

2 years ago

Lots of bugs

Can’t even login to my account, app needs work.

Lovingfunmom

2 years ago

Unable to complete transaction

After selecting the items I wanted to buy, I was unable to finish the transaction because the system always said “error try later”. Very disappointed about that.

Stgffefgdgdg

2 years ago

Response from developer

Hello Stgffefgdgdg, we're sorry to hear about your bad experience. We remain at your disposal at info.us@tous.com in case you would like us to help you own individual way. Best regards, Customer Service Team.

Calidad de excelencia

10/10 por su puntualidad y empaque delicado y seguro.

jynit27

2 years ago

Me encanta

😍

Leidy13M

2 years ago

Excelentes productos me gustan , son rápidos en el delivery

Excelente productos !! Me encantan todo sus bolsos , y joyeria

Van bo

2 years ago

Lots of bugs

The app needs lot of improvements, right now they have an In App purchase special and my transaction won’t go through, “We’re sorry, an unexpected error has occurred”

Lovingfunmom

2 years ago

Response from developer

Hello Lovingfunmom, please contact our Customer Service Department directly by sending an email to info.us@tous.com to resolve the matter personally. Thank you very much, Customer Service