Easy peezy
Great APP , easy to use and pay bills
Tower is the best!
Tower has excellent customer service and programs to keep accounts safe and growing.
Always a maintenance
I always have problems logging into the website. And more times than not it’s due to maintenance. I get really frustrated that I can’t access my 24/7 account 24/7! There are a lot of other little errors that keep happening in the app and I usually end up calling the bank before my time is done on the app you’d think with all the maintenance they’re doing. They’d be able to fix this stuff by now, but this has gone on for years.
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Limited use
The “upgrade” means I can no longer pay bills online, though I may access and transfer between accounts. And the online ‘assistant’ does not help at all. What a mess!
Phone call with Tower consult
This was a good call , the associate was knowledgeable and to the point she helped me professionally, thanks Tower , for hiring great talent .
Great app!
Love this app! The best part is the snapshot feature. I can see my balances without having to sign in!
The Best
I’m a longtime member of TFCU. They had just opened their doors to their first building when I walked in & opened my accounts. Now, 40+yrs later, they continue to be my financial institution.
Poor presentation of accounts on dashboard
Recommend that accounts should be blocked by type and CDs should be shown in order of maturity. Maturity date should be shown without having to click twice. Other financial institutions lists CDs in order of maturity and show the maturity date. There doesn’t seem to be any oreder as to how accounts are displayed.
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Tower Rocks !!!! 🤘🤘🤘🤘
Tower ROCKS !!!! 🤘🤘🤘🤘
Ancient and hard to navigate
This app has what feels like old technology and moves slowly. In addition it’s hard to make payments. It’s hard to do everything on this app and the website. I loathe it.
Face ID never works
The title says it all. Plus the constant inability to not use an old password make it more difficult dealing with an already difficult bank.
Bad app, overall banking
Want your member ID? Too bad you have to call in and they’ll hang up on you a few times for no reason. Oh you want to make a loan payment? Well you’re going to link accounts that WONT LET YOU UTILIZE THEM TO MAKE THE PAYMENT. I didn’t know how bad an app or a bank could get until I got involved with this horrible company. Avoid at all cost please. Don’t do it for you, do it for me because I have to suffer the consequences of refinancing with a good rate and now have to deal with this good for nothing app/bank/company as a result.
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Why is it so hard to make a payment
I want to pay but this app crashes and doesn’t give me an alternative besides zelle to move money major headache
BAD
Can’t transfer or go into BillPay says there is 500.00 error. This new Update is not working. !!!
Awful
Every time it finally starts working correctly they either update it and break it or it becomes incompatible with an iOS update. I can’t login at all today. Facial recognition login completely removed or disabled and no login information saved. This is ridiculous.
Tower app is NOT user friendly
I don’t believe this gets anywhere near a4 rating.
Still the worst app ever. Still regularly requires re-authenticating while in the middle of doing banking activities, whoever wrote that this app is user friendly must never actually use it. Working on ending almost 50 years of being a member to find a bank that actually values members.
Still the worst app ever. Still regularly requires re-authenticating while in the middle of doing banking activities, whoever wrote that this app is user friendly must never actually use it. Working on ending almost 50 years of being a member to find a bank that actually values members.
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Great Servies offered
I’ve been with TFCU for over 20 years now. All of my interactions have been positive.
Buggy
Example of poor quality…. Click on the domestic phone number to reach card services, the link adds +86 instead of the 866 number. Thus, the phone thinks it dialing China. Another example is the number of clicks it takes to get to your credit card. 1st click only option is to view all transactions. But that is not correct. It actually takes you to the menu for cards.
Poor design and marketing!
Poor design and marketing!
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App overhaul ruined everything
Ever since the app overhaul of the UI it has been a buggy mess and a constant trial and error. It will show your balance incorrectly and then finally update it to the correct balance DAYSSSSSS later and is so frustrating when trying to plan for finances with the app since it refuses to show your updated balance quickly which mind you is the whole point of having a banking app and at this point I have to go to an atm to actually figure out what my actual balance is. Support will just read your screen back to you and will not acknowledge the problem and will simply say that that’s your balance but lo and behold a few DAYSSSSS later the correct balance will finally appear. The app was great to yuse before this horrid ui change and it doesn’t look like they really care to fix this problem.
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Better Than Advertised!
The most well-designed and tightly-coded apps I’ve engaged with in the financial services business; and it’s evolving for the better.
