Can’t get access to portal
Lousy!
Response from developer
We're sorry to hear you're not able to access the portal. We'd love to assist you, if you could please send your policy number and the best way to contact you to customerservice@thig.com. Or call us at 800-342-3407 so we can be of further assistance. We hope to hear from you soon!
Great app!
Easy to access policy data or file a claim!
A very displeased customer
In February 2025, Tower Hill insurance renewed my homeowners policy at almost 4 times (3.85%) my 2024 rate.
The only notification of this change sent was a letter addressed to myself at my daughter’s address.
I never received the letter and if I had I would have immediately cancelled the policy. My daughter’s name is also on my mortgage. She was living at a 2nd home at that time, but the letter was not forwarded because it was not addressed to her personally.
This is insane to raise the rate that much without even receiving a phone call. I only became aware 5 months later upon receiving an escrow shortage from my mortgage lender.
I am single and living off a teacher’s salary in the state of Arizona. I feel that Tower Hill has really done me a harsh financial wrong in this situation!!!
The only notification of this change sent was a letter addressed to myself at my daughter’s address.
I never received the letter and if I had I would have immediately cancelled the policy. My daughter’s name is also on my mortgage. She was living at a 2nd home at that time, but the letter was not forwarded because it was not addressed to her personally.
This is insane to raise the rate that much without even receiving a phone call. I only became aware 5 months later upon receiving an escrow shortage from my mortgage lender.
I am single and living off a teacher’s salary in the state of Arizona. I feel that Tower Hill has really done me a harsh financial wrong in this situation!!!
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Response from developer
We're sorry to hear you've had a poor experience and would like to help if possible. Would you be willing to email your policy number to us at socialhelp@thig.com so we can look into this for you?
App
App looks great! Excited to have the information in an app.
Well done
Super easy to navigate and up to the minute updates on my claim.
