T
Keen
Bank
Great people!
Number 1 banking
Love TowneBank
Awesome people
Greta bank
Bill pay
Not a fan of the new bill pay. It’s not easy to see scheduled bill payments.
User Friendly
TowneBank Mobile banking is so easy to use and of course I appreciate all the staff with TowneBank. Friendly and genuinely helpful!
Best Customer Service!
Kind, fast, reliable, Towne on Colley Ave under the direction of Lynn Crump ROCKS!!!
Stop in and see anyone in this branch for the BEST help and support!!!
Dan Hunt, Ghent Antiques 😎😎
Stop in and see anyone in this branch for the BEST help and support!!!
Dan Hunt, Ghent Antiques 😎😎
Nice App
The app works well, but they provide no way to pay down the principal on a loan. I called and they don’t have any way to help. You would have to mail extra payments and hope they apply it appropriately. I would have rated less, but I hope they read this and improve their app and mend this policy.
Best Bank Ever!
Lived in many states and Towne Bank is the best!
App needs overhaul
I know it’s a smaller bank and I love that considering I came from a federal credit union. I was a member of over 30 years but unfortunately navigating things like Zelle on this app is not easy at all actually it’s very frustrating so that makes me a little apprehensive when I have something to do regarding sending money to family members in need of it. They only have Zelle. It’s very complicated. Otherwise I love the people at my local bank that I am privileged enough to get service from. They are wonderful the whole staff and I’m glad I’m part of the new family.
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Loan Pay plus (car loan)
Pretty dumb that you can’t access loan pay plus, for a car loan, on the app. It’s a towne bank loan …. That you can’t access on the towne bank app ….
Log on
I have to use my thumbprint twice and it spins all the time and doesn’t let me in. I have to back out multiple times. Please fix.
Always Crashing
I’m always having a problem with this app. Either when I open it it crashes or I try to move money over and it crashes
Good Bank
Great banking app
Suggested Improvement
Please add a “memo” line to identify the deposit. Also, when I am in an account and am making a deposit, the “default” account is rarely the account I opened to make the deposit. If I don’t catch this, I have to then make a correcting transfer.
Worst
TowneBank recently bought a regional bank I’ve been with after moving to Virginia. They are the worst! Applied spending limits on my debit card and Zelle that did not previously exist while with the other bank, going to be late one rent because of poor communication on their end. Closing my account as soon as this is handled!
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Flashes
If you need to sign back in it flashes and if you have epilepsy that could cause you to have a seizure YOU NEED TO FIX THAT. And you need to stop charging people that are on a fixed income or get paid from Social Security. I belonged to a brick and mortar Bank years ago that if your checks came from the government they waved all fees. And there are enough web banks now that you will lose my business if you keep charging fees
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They charge one transaction twice on available balance
When I spend on my debit card. MasterCard presents the transaction as a an authorization and then it presents it as a finalized transaction anyway, both of those the exact same transaction end up coming out of my available balance. Horrible horrible bank can’t wait to close my account
Good Access
Mobile App provides great access and it permit questions to be posed with fairly quick replies. My only suggestion would be quicker alert issuance.
Great service
This bank is supportive and takes there job very serious. She is professionalism at all times with customer service and superb assistance. I would definitely rec this bank to anyone starting off or for business.
