Unreliable and disappointing
Unreliable service and disappointing experience
I paid for an annual Trace subscription, but nearly every week brings another problem: failed recordings, missing uploads, or poor video quality. The camera even missed my son’s first goal—a moment we can never get back. Family members have also been blocked from watching and asked to pay extra, despite my understanding that family access was included. I expected reliable recordings and clear subscription terms. Based on my experience, I cannot recommend Trace.
I paid for an annual Trace subscription, but nearly every week brings another problem: failed recordings, missing uploads, or poor video quality. The camera even missed my son’s first goal—a moment we can never get back. Family members have also been blocked from watching and asked to pay extra, despite my understanding that family access was included. I expected reliable recordings and clear subscription terms. Based on my experience, I cannot recommend Trace.
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Trace
It has helped me see my mistakes as well as producing wonderful image and sound!
Doesn’t work on my iPhone 17 pro
After the last couple of updates, the stop recording option went away, and after last nights update, the app doesn’t open at all. Get the initial screen with the logo and just shuts down. I’m waiting to get a new phone in the next couple of weeks, so if it turns out to be an Apple problem, I will rewrite my review.
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URGENT Current Update CTD
15 Pro Max 27.2 Dev Build
Crash when opening. Deleted and reinstalled still crashes. Cannot operate cameras.
Crash when opening. Deleted and reinstalled still crashes. Cannot operate cameras.
New update crashed my the app
Can't open the app after today's update. Annoying on a game day too
Latest update *wont open*
It won’t open on my iPhone 16. Starts to open then crashes… try deleting and reinstalling… same result.
Keeps on crashing
Your recent update on today’s date constantly crashes!! Horrible
App Crashes
App is currently crashing after recent update. Not a good time since it’s tournament weekend.
Issue after issue
I’m on my 3rd camera. Issue upon issue. The app doesn’t work, the game doesn’t record. When it works it works well but I’ve been able to successfully record less than half of the games I’ve tried to.
Updates broke iOS 27
Last nights update 10/9 broke iOS 27. App starts to open and crashes immediately without allowing any interaction. Tried uninstalling and reinstalling, rebooting, etc, no luck. Still works fine on my wife’s older iOS version.
A lot of improvement is needed
Overall good camera quality but it mixed player up downloading is the BIGGEST flaw it takes DAYS to get the film to show the boys need a better tripod also also I can’t share with my players or us coaches unless they subscribe too that’s that’s the second biggest ISSUE I like to be able to post it to the band app n allow everyone to watch it
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This is a scam
Thanks like 5hours to download one game and, sometimes the camera just overheat for whatever reason and stop recording. The only good this is some of the features, out of that there is nothing. Do not buy this go with Hudl or Veo.
Not great and serious privacy issues
Pros: Support response time a great.
Cons: no way to test the setup works ahead of deploying it in the field.
Cons: you can’t test the WiFi streaming set up at home.
Cons: Buggy software, a help site which doesn’t match the current app. This is just inexcusable this day and age.
Privacy Alert - if you do try and test the camera at home it records and pushes the video to their cloud automatically with no way to stop or delete it without contacting support
Cons: no way to test the setup works ahead of deploying it in the field.
Cons: you can’t test the WiFi streaming set up at home.
Cons: Buggy software, a help site which doesn’t match the current app. This is just inexcusable this day and age.
Privacy Alert - if you do try and test the camera at home it records and pushes the video to their cloud automatically with no way to stop or delete it without contacting support
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Terrible customer support
Customer support is absolutely horrible. They gave me a free camera and subscription. But then cancelled the subscription and the camera was rendered useless. I tried to get another account and use the camera I had and after 3 days of going back around and upside down w customer support I told them I want to just return it and that was a nightmare. Stay away from this company
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Priceless
Love this product. My son’s eyes when he sees himself playing is priceless.
Ok but inaccurate tracking
Half the highlights are the wrong player and often i cant edit the highlight to change it.
Needs improvement
It needs to show progress of uploaded files at the very least. On the home page it will just say waiting for file to upload. The system should know the file is uploading and how far along it is.
Do not use
Trace will lose your camera footage without explanation and just apologize. The tech is not as advertised and better videos and analytics are available on Veo. You will try to create your own highlights and the screen will just pause and start shaking. DO NOT TRUST YOUR KIDS MOST MEMORABLE MOMENTS WITH THIS SUB PAR TECHNOLOGY.
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Good
Very good
iPad mini 6th generation iOS 18 can’t download
No download app option. Says device isn’t compatible, but listed in description as compatible. Should support small iPad.
