Terrible customer support
Customer support is absolutely horrible. They gave me a free camera and subscription. But then cancelled the subscription and the camera was rendered useless. I tried to get another account and use the camera I had and after 3 days of going back around and upside down w customer support I told them I want to just return it and that was a nightmare. Stay away from this company
Show more
Priceless
Love this product. My son’s eyes when he sees himself playing is priceless.
Ok but inaccurate tracking
Half the highlights are the wrong player and often i cant edit the highlight to change it.
Needs improvement
It needs to show progress of uploaded files at the very least. On the home page it will just say waiting for file to upload. The system should know the file is uploading and how far along it is.
Do not use
Trace will lose your camera footage without explanation and just apologize. The tech is not as advertised and better videos and analytics are available on Veo. You will try to create your own highlights and the screen will just pause and start shaking. DO NOT TRUST YOUR KIDS MOST MEMORABLE MOMENTS WITH THIS SUB PAR TECHNOLOGY.
Show more
Good
Very good
iPad mini 6th generation iOS 18 can’t download
No download app option. Says device isn’t compatible, but listed in description as compatible. Should support small iPad.
Bug
I payed for a pro subscription but the subscription directed to a different player on the team rather than who I tried to pick. After I got rid of the wrong player my subscription disappeared. In billing it still shows I own the subscription but when I try to add a player to my family it keeps asking me to pay for a new subscription. I would like to try and refund or if there is a solution that would be better.
Show more
Trace teams
I think it was better if we can watch games in app
Horrible
Just spent $50 on the pro only for them to not trace myself but mistake me for a different player and I can’t even watch the videos in the app. For $50 I expect these to work flawlessly.
Too many glitches
Great idea, if they can fix all the bugs, and make it easier to navigate. Very slow to download, not user friendly, even with the guided tutorials. I want to be able to save it to my photos on my phone and it doesn’t allow for that. I want to be able to post on social media and it doesn’t allow for that. You cannot share it with anyone unless they have an account.
I do not recommend.
I do not recommend.
Show more
my opinion
difficult to go back and forward to watch plays. it should play like a video. many plays are cut off as the camera is slow to keep up.
Absolutely Amazing!!!!
Where has this been all my life?! It’s incredible!!! There’s nothing like this on the market. There are apps that are similar, but don’t hold a candle to Trace. Highly recommended!!!
Trace
Super easy. Love the highlights! Especially the circle around my kid
Trace
The trace teams always think my teammate is me. Its slow. Doesn’t produce good highlights. And so stupid.
Cameras don’t work
Our club has 3 cameras, 2 of them have not worked sin over 8 months while they were already paid for. Customer service doesn’t exist, email after email and all I get is a run around and still not replaced the cameras. Veo >>
Too complex… too simple…
Too many steps to start a recording- especially with the same camera. Can’t schedule recordings. Preview inop. Video quality and AI not improving. Player focus and zoom not accurate beyond ~40m from camera.
If you want a simple fisheye video of the match- sure.
If you want a simple fisheye video of the match- sure.
Personalization
PlayerCam (4x zoom on my son) and the circle are amazing. I get a text after the game with an AI highlight of just my son that I can easily share with family.
Settings and Zoom feature
Two biggest items that would make experience better.
1. Default should be volume on…I have to turn volume back on multiple times throughout the match.
2. Player focus should be option not default. Most people want to watch the match and later come back to focus on specific moments.
3. Glitch when zooming in too much, restarts the playback and original setting (ie no volume/player focus). This happens way too much!
1. Default should be volume on…I have to turn volume back on multiple times throughout the match.
2. Player focus should be option not default. Most people want to watch the match and later come back to focus on specific moments.
3. Glitch when zooming in too much, restarts the playback and original setting (ie no volume/player focus). This happens way too much!
Show more
Lost game video
Too many software updates which causes games to not record… customer service don’t care about your complaints
