App malfunction
I can’t login on the app. I haven’t been able to login for months to track my car. I feel unsafe and uneasy without being able to track my car using the app. I have to use the web feature to check my car status but what’s the point of having an app if I have to do such
Slow
The app is extremely slow , it doesn’t provide accurate information, It won’t let you update your personal details without giving you an error . The last location I can see is four days ago ! Unacceptable!
App defects
App tends to glitch or freeze when you following a trip or after you switch from WiFi to data it freezes in the last location it was picking up
Accuracy
The app is not accurate, some times it shows the car at the middle of the road, while the car is parked at home far from where the map is showing the car.
MY VEHICLE GOT STOLEN
My vehicle go stolen and they disconnected my app from the tracker. The driver updates i’ve been receiving is “Unfortunately you vehicle has not been recovered”
No trips showing
For the past week, my car isn’t showing trips. The app isn’t giving me options on showing previous trips, my car went for repairs 2weeks ago I’m unable to track the cars movements but it shows how long the engine has been off for. This is so frustrating
The app is not accurate
The tracker app is very slow to update the car’s location. It often shows the car in the wrong place and it doesn’t accurately show the car when it’s moving . This issue needs to be fixed as soon as possible. I had to go outside to check on the car because the app showed the car was parked far away from my house even though the car has not moved for almost two days
Show more
App malfunction
I’m abit frustrated with the fact that my spouse is using my car today he forgot his phone and I can reach him and the app shows that my car is parked in my yard meaning the car haven’t moved the entire today yet the car is not around… how is that even possible. In an instant where anything could possibly happen how will I find my spouse and the car??
Show more
App Notification
I am not happy with their service. I called 2 times to assint me with regards to app notification. I parked 30 minutes ago and the app keeps saying the ignition is on, the ignition is off. I’ve checked the car multiple times. They kept me holding for too long until my airtime finished. Mxm 🚮🚮
Not updating
App is not giving me real time, the trips for today does not fall under today it falls under the day before. When my car is moving it does not pick up the car it just loads and crashes
Glitchy
I’m totally happy about everything except for the notification system. I keep getting notifications that my tracker alarm is disarmed once i turn my car on, but it keeps on popping up when i open the app. Could be appreciated if u guys have a look into it.
Worst Security App Experience Ever With False “Critical” Alerts That Are Extremely Disruptive
You could make it a bit sharper and more consumer-facing for the App Store:
Completely unreliable app experience.
The app continuously sends “Critical” alerts even when my vehicle is stationary and untouched. On some days, notifications come through within minutes of each other, making the app disruptive rather than useful.
Instead of providing peace of mind, it creates unnecessary stress and constant interruptions, including during important business meetings. A tracking and security app should be accurate and dependable, yet this experience has been the opposite.
Very disappointing for a paid security service.
Completely unreliable app experience.
The app continuously sends “Critical” alerts even when my vehicle is stationary and untouched. On some days, notifications come through within minutes of each other, making the app disruptive rather than useful.
Instead of providing peace of mind, it creates unnecessary stress and constant interruptions, including during important business meetings. A tracking and security app should be accurate and dependable, yet this experience has been the opposite.
Very disappointing for a paid security service.
Show more
App not allowing log-in
I’ve downloaded and deleted app a number of times and have resorted to downloading on a different phone however I won’t get past the log-in page which pushes me to web page log-in that show a me nothing but tracker products available. I called and was told to delete app and try again. It’s frustrating I just want to be able to log in and see where am parked or check my KM travelled.
Show more
Trip logs not loading.
I have not been able to see my trip logs from the past 4 days and this happens frequently where it would miss an entire trip. Not sure how I feel about this on my car
Not Happy with the App
The old Tracker app was better. Newer isn't always better. It doesn't show where the vehicle is when moving, or when it stops. I can't see the routes travelled either. Please fix the glitches.
Notifications
I keep on getting ignition on and off notifications even when the car is parked and not moving. I don’t know why? I having been calling so they can check it out but still the notifications are persistent.
Support
There is no app support for tracker
The channel to log issues via the app is pointless.
In the past year I have logged 5 faults relating to various app issues and accuracy.
Nobody has gotten back to me, once they sign you up you don’t hear from tracker ever again apart from your debit order going off!
Since upgrading to IOS26 there is no notification whatsoever, I have uninstalled, reinstalled, tweaked the IOS app settings to no avail.
I have to go into the app to check status.
The buttons to check various things is not responsive, have to press several times to get into a screen!
I wish I had not signed up a 2 year contract with these people again!
The channel to log issues via the app is pointless.
In the past year I have logged 5 faults relating to various app issues and accuracy.
Nobody has gotten back to me, once they sign you up you don’t hear from tracker ever again apart from your debit order going off!
Since upgrading to IOS26 there is no notification whatsoever, I have uninstalled, reinstalled, tweaked the IOS app settings to no avail.
I have to go into the app to check status.
The buttons to check various things is not responsive, have to press several times to get into a screen!
I wish I had not signed up a 2 year contract with these people again!
Show more
Password
No option to change password
Car Guard
I'm quite frustrated with how the "Car Guard" feature works.
When I lock my vehicle, the feature arms automatically, which is great in theory. However, the problem is that it does not automatically disarm when I unlock the car. Instead, I have to manually disarm it through the mobile app.
This becomes a major issue for me because I park in a basement at work where there is no cell phone signal or Wi-Fi. As a result, I can't access the app to disarm the system when I return to my car.
I contacted support, but both the support and technical teams advised me to simply disable the notifications. That's not a real solution if I turn off notifications, I lose visibility of any actual issues with my vehicle.
It doesn't make sense that the system can automatically arm when locking the car, but not automatically disarm when unlocking it. This inconsistency makes the feature inconvenient and impractical in real-world situations.
I hope this functionality can be improved, as it currently creates more problems than it solves.
When I lock my vehicle, the feature arms automatically, which is great in theory. However, the problem is that it does not automatically disarm when I unlock the car. Instead, I have to manually disarm it through the mobile app.
This becomes a major issue for me because I park in a basement at work where there is no cell phone signal or Wi-Fi. As a result, I can't access the app to disarm the system when I return to my car.
I contacted support, but both the support and technical teams advised me to simply disable the notifications. That's not a real solution if I turn off notifications, I lose visibility of any actual issues with my vehicle.
It doesn't make sense that the system can automatically arm when locking the car, but not automatically disarm when unlocking it. This inconsistency makes the feature inconvenient and impractical in real-world situations.
I hope this functionality can be improved, as it currently creates more problems than it solves.
Show more
Car gaurd
Car gaurd does not work on this version. I downloaded an older version on my old phone it works perfectly but on my current phone I can’t switch it on and off when I call support they tell me the problem is my phone
