Pointless App
Have several different tracking apps and all are vastly superior to this rubbish
No longer do you get a text letting you know the vehicle has left or entered a geofenced area. Kind of important!
Also get numerous emails when driving telling me I am doing 0 miles per hour and this is with safe mode disabled
Tracker was the market leader now it is not worth having. Was mis sold the new tracker and app
Avoid
No longer do you get a text letting you know the vehicle has left or entered a geofenced area. Kind of important!
Also get numerous emails when driving telling me I am doing 0 miles per hour and this is with safe mode disabled
Tracker was the market leader now it is not worth having. Was mis sold the new tracker and app
Avoid
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Awful app
I have Tracker systems on 3 vehicles. This app just doesn’t work reliably. If I take a 200 mile trip from one side of the country to the other, the app will often show that the vehicle hasn’t moved at all and there was no trip on that day.
Tracker are a terrible company to work with. They are arrogant and they don’t listen to their customers or take feedback onboard. They are very good at increasing the annual subscription costs for their tracking using however.
Tracker, if you’re listening by, sort your app out! The old web interface (which you’ve taken away from us) was far better than this rubbish app
Tracker are a terrible company to work with. They are arrogant and they don’t listen to their customers or take feedback onboard. They are very good at increasing the annual subscription costs for their tracking using however.
Tracker, if you’re listening by, sort your app out! The old web interface (which you’ve taken away from us) was far better than this rubbish app
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Its not what you think
BE CAREFUL, You might not get what you want. I purchased a tracker for my caravan. After I paid for it and got it installed, I am now told it can not track, it can only find it by VHF signal. The owner has to report the vehicle is missing to the police for it to be tracked. YOU DO NOT GET NOTIFIED WHEN THE VEHICLE IS TAKEN. So it could days or weeks if say it in storage, or you are on holiday. Absolutely useless product. I was misinformed when purchasing. Web site says there is an app to track but not for VHF products….. PLEASE CHECK IF THIS ANY USE FOR YOU BEFORE PURCHASING. As much use as a ashtray on a motorbike for me.
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Don’t buy these !!
Had 3 trackers none of which track on the app.
Company blamed it on faulty batch of trackers.
Replacement tracker didn’t work either and then changed their story to a faulty app !
Do not recommend this company at all
Company blamed it on faulty batch of trackers.
Replacement tracker didn’t work either and then changed their story to a faulty app !
Do not recommend this company at all
Has worked ok for me
Tracker App gives me some peace of mind when I have to lock and leave my motorcycle. The only downside is an email alert rather than a push notification.
Unable to register
Just had tracker installed in my car by the manufacturer. Got the serial number and security code but app keeps failing to register complaining that the details cannot be verified.
Garbage
App is honestly garbage,
1. Bike location isn’t accurate and the compass never points at it. You can be right in front of it and it will say it’s 15 metres away and still be pointing the wrong way.
2. I don’t get the point of safe mode, it’s made no difference whether it’s on or off.. always get a text email.
3. Even after confirming my bike hasn’t been stolen which you have to wait 5-6 minutes for an automated text (imagine if it actually wasn’t stolen) and I confirm it’s not stolen, I can be going down the motorway for an hour or two without stopping and then get a call in the middle of the motorway, like what the heck ?
4.Also the support team are useless, you get an automated email stating they can take up to
5 days to reply and after 3 weeks I don’t get a reply on two occasions until I re email again.
5. The subscription cost after buying the tracked unit for over £200 is not worth it after having it for 11 months now. Seek a cheaper alternative.
1. Bike location isn’t accurate and the compass never points at it. You can be right in front of it and it will say it’s 15 metres away and still be pointing the wrong way.
2. I don’t get the point of safe mode, it’s made no difference whether it’s on or off.. always get a text email.
3. Even after confirming my bike hasn’t been stolen which you have to wait 5-6 minutes for an automated text (imagine if it actually wasn’t stolen) and I confirm it’s not stolen, I can be going down the motorway for an hour or two without stopping and then get a call in the middle of the motorway, like what the heck ?
4.Also the support team are useless, you get an automated email stating they can take up to
5 days to reply and after 3 weeks I don’t get a reply on two occasions until I re email again.
5. The subscription cost after buying the tracked unit for over £200 is not worth it after having it for 11 months now. Seek a cheaper alternative.
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Waste of money
Bought one for my motorbike, dealership installed for £300 and they never mentioned that it would then cost a further £130 per year to use otherwise it wouldn't work.
Absolute waste of money wish i got something better.
Absolute waste of money wish i got something better.
Not working
I paid a lot of money for this tracker and it’s not working at all… bike hasn’t stood still for days according to the app although being used daily.
Stopped working
Had the tracker fitted and app worked for 4 months,now the app seems to to locate my motorcycle and seems to ably give accurate information when connected to WiFi
Doesn’t work
The app simply doesn’t work. Wish I’d done my research before committing to having it installed on my bike because I don’t think it will be any use if it’s ever stolen….I don’t get any notifications when my bike is moved and the location doesn’t even show where my bike it, the trip feature also doesn’t work.
The fact it’s a monthly subscription is criminal, the app wouldn’t be worth it if it was free.
The fact it’s a monthly subscription is criminal, the app wouldn’t be worth it if it was free.
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App is useless
1. Bike location isn’t accurate, I’ve stood in front of my bike and it says I’m 10 meters away and the arrow isn’t even pointing at my bike so good luck finding your bike if it’s stolen
2. At the start of my ride even if I turn off safe mode I have to confirm over text that it’s me moving my bike which is fair enough, however when I’m in a middle of a ride I get texted again, then called even after getting the confirm text ? It’s super annoying and distracting and it’s not even a one off, it’s happened multiple times
3. After a week or so the trip tracker stopped working and has never worked since
4. Just get a air tag it’s way cheaper, when buying the tracking unit for over £200 I didn’t expect a subscription service which is something the dealer never told me.
2. At the start of my ride even if I turn off safe mode I have to confirm over text that it’s me moving my bike which is fair enough, however when I’m in a middle of a ride I get texted again, then called even after getting the confirm text ? It’s super annoying and distracting and it’s not even a one off, it’s happened multiple times
3. After a week or so the trip tracker stopped working and has never worked since
4. Just get a air tag it’s way cheaper, when buying the tracking unit for over £200 I didn’t expect a subscription service which is something the dealer never told me.
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Does not have push notifications for alerts
My phone is connected to my account but I forget to deactivate safe mode and get back to a bunch of emails telling me my bike was moved.
If my bike is moved I want an alert on my phone:
A push notification will also tell me to switch off safe mode as soon as I get the bike out of the garage.
Occasionally I got a phone call but they do not bother calling now, a push message to the phone to tell me to switch it off would be a lot better for all parties preventing wasted calls and ensuring a genuine incident can be identified quickly.
It also fails to connect trips if the bike stops or slows, so when I view the trip history when there has been any traffic at all or just junctions and it splits the trip making the trip data unusable. I get 46 separate trips for a short ride to the barbers, not one.
The app really lets this system down, I will shop around for a different tracking system next time.
If my bike is moved I want an alert on my phone:
A push notification will also tell me to switch off safe mode as soon as I get the bike out of the garage.
Occasionally I got a phone call but they do not bother calling now, a push message to the phone to tell me to switch it off would be a lot better for all parties preventing wasted calls and ensuring a genuine incident can be identified quickly.
It also fails to connect trips if the bike stops or slows, so when I view the trip history when there has been any traffic at all or just junctions and it splits the trip making the trip data unusable. I get 46 separate trips for a short ride to the barbers, not one.
The app really lets this system down, I will shop around for a different tracking system next time.
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Shocking! The whole platform is just shocking!
Terrible system, everything is so slow to update. Sometimes I get notifications days later!! By that time my car would be long gone and stripped out! Far better options out there now
Does not work
Paid £300 installed by dealer . Does not update unit status or says unknown . Haven’t moved the bike 2 days and getting trips log all day. Not sure will do job if bike get stolen . Feel waste of money
Utter cr-app
What a completely awful app. Takes about half an hour to find the map and then locate your vehicle. Imagine your car’s been stolen and you’re in a flap. You’ve got no chance using this app.
You tap on tabs that don’t work because you don’t realise you have a pop-up open as it is twice the size of the screen. It’s been developed for a desktop PC (which probably isn’t much cop on there either) and then linked to this app.
This and Boditrax 2.0 are my two worst apps by a country mile. If they don’t shape up in the next six months when my subscription is due for renewal, they can whistle for my next payment!
You tap on tabs that don’t work because you don’t realise you have a pop-up open as it is twice the size of the screen. It’s been developed for a desktop PC (which probably isn’t much cop on there either) and then linked to this app.
This and Boditrax 2.0 are my two worst apps by a country mile. If they don’t shape up in the next six months when my subscription is due for renewal, they can whistle for my next payment!
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Utterly useless
Considering they are one of the most expensive trackers on the market they have the worst customer service and app on the market. On other vehicles we have purchased tracker units for less than £100 with 1 years subs and their website and app are 100x better. It doesn’t cost the earth to pay a company to develop a decent app, pull your finger out tracker
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Great app!
This app gives me peace of mind when it comes to keeping track of my car.
Apparently Tracker is working on improvements, so I’m looking forward to the next update when I can receive in app notifications.
Apparently Tracker is working on improvements, so I’m looking forward to the next update when I can receive in app notifications.
Deeply dissapointing service and app
Having just spend shy of £500 for a vehcile tracker from tracker.co.uk to install this app, I have found out this app is worse than simply looking out my window to see if my car has been stolen. At least if I look out of my window I can be sure if the car is where I parked it. Unfortunely I can't park that close to my home.
Issues:
1.) Location is not up to date, app still telling me car is where I drove it to over three hours ago and have since returned home. Useless, none of my other trackers did this, they would update in real time when ignition was on. There no excuse for this other than supressing features. While in some modes a tracker needs to maintain battery, this is not while ignition is on. This limitation is also not made clear in marketing materials.
2.) Tracker..co.uk misleadingly claim that the tracker tocuh app alerts and 'notifies' you of car movement so you (thanks for making me do it) can phone the company to report a theft. I had foolishly assumed this meant proper IOS notifications. Frankly this isn't very helpful in the event of a theft, but I was willing to accept this if I could set the notification to play a sound in the middle of the night. Guess what? 'notifiy' mean send you a useless email. Tracker.co.uk, get this through your terrible product development managmenet: AN EMAIL IS NOT AN ALERT!!!!!! In an age where most email is spam and we have to turn notifications off for email you might as well write me a letter and send it by second class. This is comletely useless and I would argue against the trade descriptions act In the event of a theft time is of the essence, I can't wait until 3 days after the theft happened to check my email to find out the car has been stolen, if your innaccurate service is even capable of that. So I have paid £500f for a product that is worse that looking out of the window when I wakle up every morning. What a rip off.
My last tracker from Biketrac would sms me, and then the call cerntre would CALL ME in the event of any movement of my bike when armed. I coudl set their number to bypass do not disturb at night so my phome would ring loudly. If I didn't answer they would call the police and retreive the vehicle. This was complete piece of mind for around £500 (the same price). I had no idea how superior their product is for the same price. Do not buy this product when there are far suprior products for the same price.
Issues:
1.) Location is not up to date, app still telling me car is where I drove it to over three hours ago and have since returned home. Useless, none of my other trackers did this, they would update in real time when ignition was on. There no excuse for this other than supressing features. While in some modes a tracker needs to maintain battery, this is not while ignition is on. This limitation is also not made clear in marketing materials.
2.) Tracker..co.uk misleadingly claim that the tracker tocuh app alerts and 'notifies' you of car movement so you (thanks for making me do it) can phone the company to report a theft. I had foolishly assumed this meant proper IOS notifications. Frankly this isn't very helpful in the event of a theft, but I was willing to accept this if I could set the notification to play a sound in the middle of the night. Guess what? 'notifiy' mean send you a useless email. Tracker.co.uk, get this through your terrible product development managmenet: AN EMAIL IS NOT AN ALERT!!!!!! In an age where most email is spam and we have to turn notifications off for email you might as well write me a letter and send it by second class. This is comletely useless and I would argue against the trade descriptions act In the event of a theft time is of the essence, I can't wait until 3 days after the theft happened to check my email to find out the car has been stolen, if your innaccurate service is even capable of that. So I have paid £500f for a product that is worse that looking out of the window when I wakle up every morning. What a rip off.
My last tracker from Biketrac would sms me, and then the call cerntre would CALL ME in the event of any movement of my bike when armed. I coudl set their number to bypass do not disturb at night so my phome would ring loudly. If I didn't answer they would call the police and retreive the vehicle. This was complete piece of mind for around £500 (the same price). I had no idea how superior their product is for the same price. Do not buy this product when there are far suprior products for the same price.
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Crap app
Still no geofencing alerts via the app to IOS notifications. Really? It’s not actually that hard to do.
However, it would appear that the people at Tracker lack the any motivation to improve the app. Can’t recommend this.
However, it would appear that the people at Tracker lack the any motivation to improve the app. Can’t recommend this.
