Waste of money
Subscription feeds are ridiculous and software is very buggy
Crashes after login
Completely unusable. After you log in the app just crashes every time you open it
THE WORST
Students hate it, instructors hate it.
Please fix
Please update the app so after student hours are approved they don't keep showing up in my queue. Also, why are 2 things required on the app but only 1 on the website when signing hours off? Thanks!
Won’t stop crashing
It’s like $100 for this piece of junk. The programmers of this app should consider a career change
Out Of Touch With Pandemic Impacted Nursing Students
Dismal, non-existent crossover between APP and desk/laptop login. Upon contacting chat customer service I was told that the reason for the lack of crossover as directly quoted “Robin said: Sorry it’s not on the desktop because typically you are in the clinical setting”. Apparently, in an alternate universe the modern day nursing students have not had COVID impact their learning environment. Personally this is NOT the case for me or many nursing students from the spring 2020 to the present day. There are 5 semesters (including the summer accelerated programs) thus far that have been impacted by COVID. The app developers did NOT modify or update their product to accommodate their customers- the schools AND THE NURSING STUDENTS WHO PAY FOR THE USE OF THIS APP - during the pandemic learning environment.
We have had MINIMAL time in a clinical setting with COVID raging through the hospitals and the SNFs.
The developers/ customer service rep are oblivious and out of touch with the morphing and evolution of the nursing learning environment. To make a blanket statement after FIVE COVID impacted semesters that nursing students are in a clinical setting is beyond ignorant.
I have used this app for three semesters, including the current accelerated summer semester. Due to the lack of facility clinical’s we are on campus in small 6-8 student groups for skills, labs and simulations. Every student has their laptop open and working on it during our clinical replacements on campus, socially distanced. A majority of the students in my labs & simulations were frustrated with the lack of crossover between the app and desk/laptop access. The limited clinical time has been in block’s 3 & 4 - NO clinical time in block 1 & 2. The breakdown is 24 hrs block 3 and 36 clinical hours in block 4. This review does not include the frustration expressed by the instructors.
1)You have to log into your desktop in order to acknowledge the instructor feedback, however, you are unable to do that on the app.
2)On the app you can see the skills and everything else that you need for your block however that is not available on the desk/laptop.
3)You need to send your completed competencies VIA the APP to yourself via email and then do what your college requires for uploading. You are unable to run this report from your desktop login.
4)The customer service chat is not like any other I have utilized. There are no cues that show someone is typing in the response on the desktop version (I do not know if it does in the app). Typically if a cue is present when one of the participants is typing a response it lets the other know a response is pending. This may help decrease condescending snarky remarks from customer service!
5)There are no notifications via the APP if you do not close out a session or if an instructor has submitted any form for review.
P.S. I was generous with 2 stars!
We have had MINIMAL time in a clinical setting with COVID raging through the hospitals and the SNFs.
The developers/ customer service rep are oblivious and out of touch with the morphing and evolution of the nursing learning environment. To make a blanket statement after FIVE COVID impacted semesters that nursing students are in a clinical setting is beyond ignorant.
I have used this app for three semesters, including the current accelerated summer semester. Due to the lack of facility clinical’s we are on campus in small 6-8 student groups for skills, labs and simulations. Every student has their laptop open and working on it during our clinical replacements on campus, socially distanced. A majority of the students in my labs & simulations were frustrated with the lack of crossover between the app and desk/laptop access. The limited clinical time has been in block’s 3 & 4 - NO clinical time in block 1 & 2. The breakdown is 24 hrs block 3 and 36 clinical hours in block 4. This review does not include the frustration expressed by the instructors.
1)You have to log into your desktop in order to acknowledge the instructor feedback, however, you are unable to do that on the app.
2)On the app you can see the skills and everything else that you need for your block however that is not available on the desk/laptop.
3)You need to send your completed competencies VIA the APP to yourself via email and then do what your college requires for uploading. You are unable to run this report from your desktop login.
4)The customer service chat is not like any other I have utilized. There are no cues that show someone is typing in the response on the desktop version (I do not know if it does in the app). Typically if a cue is present when one of the participants is typing a response it lets the other know a response is pending. This may help decrease condescending snarky remarks from customer service!
5)There are no notifications via the APP if you do not close out a session or if an instructor has submitted any form for review.
P.S. I was generous with 2 stars!
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Fantastic!
Very quick customer service even at late hours. Very helpful too! I had a problem but then it was solved immediately. Very easy to use and very affordable for the services.
Amazing!!!!!!!!!!
This is the most amazing app!!! I love it so much. 10/10 recommend it. Amazing and fantastic. I found this app and i use it everyday.
Response from developer
Thanks for your feedback!
Terrible
This is a terrible app. It is extremely overpriced. Tech support has very poor communication. Students are being stripped from the little bit of money they do have.
Response from developer
Our Support is available 7 days/week, please reach out to our support via chat, phone, or email @TracPrac.com. Schools determine the length of the use and we provide low cost options-Average cost per student is less $1 per submission/entry.
Unforgiving
Using this horrible software for my school only to track my hours and I’m being forced to pay $116 to just clock in and clock out. We’re in the middle of a pandemic and my colleagues and I are being forced to shell out an extra $116 to use an glorified punch-in system. This is borderline theft but pop off I guess.
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Response from developer
TracPrac is a solution with many features for digital clinical communication and evaluation and replaces paper assignments in addition to clinical attendance. We offer shorter subscriptions - $116 covers the schools entire nursing curriculum. *Length of use is based on number of clinical courses.
Quick customer service
I need to use this app for school but I was unable to use it. I got a notice saying insufficient data after accepting terms and conditions. They got back to me and fixed the issue.
Response from developer
Thanks for your feedback! Please reach out to support for additional user tips or requests.
