Deleting my account!!!
I’m a new seller on Tradesy and won’t be using this app again. I sold a luxury item on this app and have been having issues that I'm not satisfied with. First off, when the buyer purchased the item she also purchased a prepaid shipping label. I packaged the item very neatly and shipped it off the very next day with no delay. She received her item quick and was very satisfied and excited but the issue is the fact that I had to wait an entire 7 days to receive my funds AFTER the item was delivered to her house which frustrated me because why?!? Not only that, the fact that Tradesy takes 20% for the sale is a bit extreme. On top of that, after the 7 days I waited I have to pay another 2.9% to transfer the money to my bank unless I’m spending it on Tradesy and have to wait ANOTHER 5 days for it to go to my account. How is this okay??! What takes so long?!? It’s annoying and it frustrates me so I’d rather not sale anything on this app ever again!
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Thevies!!!
Don’t sell on this platform. Sellers will buy your new item, and wear it and return it back to you. Tradesy will accept the item that was new, and now is used by the customer who purchased it, and allow the customer to return it back to you. When you open up a case against them they won’t take accountability for their negligence. It’s all about making the customer happy no matter what. I sold a new coach handbag on there, and it was returned back to me used with marks, wrinkles, and stains on it. The customer claimed that it didn’t fit their style after they used it for a couple of day’s, and Tradesy allow them to return it back to me. Tradesy is doing everything they can to not pay me for my Coach handbag. For example, we will give you $15 back, or you can relist it and we will bring down the sellers fee. Lawsuit is coming your way Tradesy!!!!
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Recent Change, 2 Stars to 4 Stars
I gave this app a bad review a couple of years ago, because it used to take almost a month a times to get your money when the buyer only had 4 days to do a return. Never had a return, so that was crazy! Recently, they have changed to getting paid 7 days after the item is delivered which I think is reasonable, so I am upping my stars. The commission fee could be lower, but it isn’t that crazy from what other apps like Poshmark charge anyway. The PayPal transfer fee is a little annoying, but it’s all for “security” purposes and whatever. Pretty common these days. Easy to list. It doesn’t ask you to fill in a thousand things like eBay so overall it’s gotten better! I use it for my more luxury items and they sell better on here than anywhere else. It’s a keeper!
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Pretty impressive
I’m new to this site. So I’m not sure how much my review means yet. But… so far I can’t tell you how pleased I am with the customer service. It’s been beyond what I’ve expected. These are relatively big purchases and my first purchase on here…. I made accidentally. Thinking I was buying one thing but I purchased the same exact thing from a different person. Anyway… I’m leaving on vacation and my original purchase wouldn’t have made it on time. This site allowed me to make adjustments to my purchase and re-issued my initial coupon! It really meant a lot to me. I can’t wait to get the two items that I purchased. It’s exciting because these are things I want it for a very long time… I just haven’t been able to afford brand new. Finding this website has been extremely exciting.
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Unacceptable return policy
I can live with their high fees because I can adjust my selling price. The unacceptable part is their return policy.
Selling on Tradesy used to be okay because Tradesy took care of all returns. But, they changed their policy now that allows buyers to return item for ANY reasons, back to the sellers. There are many non trusted buyers out there that will return after they used the items, they damage it on purpose so they get refund back to their credit cards instead of Tradesy credits, etc etc. And sellers ended up with items that are not in the original condition. So, Tradesy have no protection for the sellers whatsoever. No reviews available for sellers or buyers so we don’t know if the buyer is a good buyer or serial returner. In summary, it’s very uneasy experience selling on Tradesy.
Selling on Tradesy used to be okay because Tradesy took care of all returns. But, they changed their policy now that allows buyers to return item for ANY reasons, back to the sellers. There are many non trusted buyers out there that will return after they used the items, they damage it on purpose so they get refund back to their credit cards instead of Tradesy credits, etc etc. And sellers ended up with items that are not in the original condition. So, Tradesy have no protection for the sellers whatsoever. No reviews available for sellers or buyers so we don’t know if the buyer is a good buyer or serial returner. In summary, it’s very uneasy experience selling on Tradesy.
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Bad business practices
How does this business has almost a 5 star rating when almost all of the reviews are 1 star!! Something to ponder. First of all this company has no way of reaching a customer service rep via phone. The only way to contact them is via email. I purchased to expensive prices of jewelry on the same day the order was placed I messaged the sellers to ask them to cancel the ordered due to misreading the description of the pieces and discovering they were not the pieces that I wanted. I have messages the sellers at least 3 times and have never heard from either seller. Then after reading Tradesy policies further the seller have to respond whether the item is still available for sale. Tradesy doesn’t even have possession of the items they are selling and don’t know if they are still available yet they already charged my credit card the whole amount. Unlike The Real Real their competitors who have possession of the items and know they are in stock when you buy them and also allow you to return the merchandise for a full refund where as Tradesy will only give you store credit. After I spend my store crosier I will NEVER do business with them again!!! And I would strongly advise buyer beware. Check out The Real Real before you spend your hard earned money with a company that is working with an antiquated business model.
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Response from developer
We appreciate the honest feedback. We'll keep these points in mind as we continue to evolve. You can also find our phone contact in the help center 844.988.7233.
The best place to find vintage handbags!
I never write reviews. Like NEVER. But I love this app so much that I just had to I’ve bought everything from a gently used Channel bag to an extremely discounted Mark Jacobs. I’m a handbag fanatic so this is the perfect place for me! Also, they make sure to authenticate every purchase to make sure you don’t get a fake. Unlike some other sites, (cough EBay). I highly recommend this app!
I have sold bags on This app as well, and I agree with the other commenters saying the selling fees are too high. I once sold a purse for $1k and got a whopping $820. If you avoid selling on Tradesy, it’s a great app.
I have sold bags on This app as well, and I agree with the other commenters saying the selling fees are too high. I once sold a purse for $1k and got a whopping $820. If you avoid selling on Tradesy, it’s a great app.
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Great for buyers, not so much for sellers
It’s a bit of a love and hate relationship with Tradesy... as a buyer, I enjoy the sales and ease of use (as well as authenticity and returns guarantee) of the tradesy app.
But as a seller, the commission feels are much higher than other consignment apps (they had raised their fees twice since I first joined), and they also charge a transfer fee (regardless of transfer method, including those that should be free). It was also really difficult to get in touch with a customer representative. Maybe it was just that one time, but when I did get in touch with someone, the representative was extremely rude about a potential sale- the buyer and I had both agreed on a price, but I was unable to change the price on an item due to some technical difficulty on the app. After a full week of communication, the representative finally responded (very rudely) that she’s only helping me because the buyer had requested help, not because I had requested help. I had since removed all my listings on that platform.
But as a seller, the commission feels are much higher than other consignment apps (they had raised their fees twice since I first joined), and they also charge a transfer fee (regardless of transfer method, including those that should be free). It was also really difficult to get in touch with a customer representative. Maybe it was just that one time, but when I did get in touch with someone, the representative was extremely rude about a potential sale- the buyer and I had both agreed on a price, but I was unable to change the price on an item due to some technical difficulty on the app. After a full week of communication, the representative finally responded (very rudely) that she’s only helping me because the buyer had requested help, not because I had requested help. I had since removed all my listings on that platform.
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Sales have slowed to a crawl
This is not the app it once was for me. In fact, there are some major programming issues that they’re unable to unwilling to address. I’m trying to sell my wardrobe basics that honestly are “high end” to a lot of American households—not everyone can afford J.Crew and Coach. All the marketing emails I get are irrelevant—I don’t buy Louis Vuitton purses at the frequency they are promoted. And the whole concept of “trading in” what I won’t wear to buy what I want is broken if my “under $100” items don’t sell. It wasn’t always like this, once upon a time I had decent sales on Tradesy.
Commission increases may have killed them?
It just feels very scattered. Either be exclusively high end and split off the other “lower end” business (see Grailed for a men’s example), or recognize that people need low cost basics as well. FYI, as of 9/4/19, of the 551,984 active clothing listings, 48% are under $50, 75% are under $100.
I’m also not thrilled with paying a “safe transfer fee” to receive my money to my bank or PayPal. If I’m paying that, I expect a faster transfer.
Finally, buyers can return for any reason. What is preventing them from “borrowing” something for 4 days?? I just had a dress returned with deodorant in the armpits...
Commission increases may have killed them?
It just feels very scattered. Either be exclusively high end and split off the other “lower end” business (see Grailed for a men’s example), or recognize that people need low cost basics as well. FYI, as of 9/4/19, of the 551,984 active clothing listings, 48% are under $50, 75% are under $100.
I’m also not thrilled with paying a “safe transfer fee” to receive my money to my bank or PayPal. If I’m paying that, I expect a faster transfer.
Finally, buyers can return for any reason. What is preventing them from “borrowing” something for 4 days?? I just had a dress returned with deodorant in the armpits...
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Love the app hate the selling fees and wait time.
I gave this app a 4 out of 5 stars and I would have given them 5 stars if the wait time to receive your money after you have made a sale and it has been delivered to the buyer didn’t take 21 days to be available and also once you transfer is over it takes more than a week to get in my account. It also has crazy selling fees where you have to list your items higher than you want just to get the amount that you are looking for. I love this app and never have a hassle with my buyers and it’s truly fantastic but this is the only complaint I have and if it can be fixed would definitely rate this app 5 starts cause I do truly love it.
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Selling fees are too high and it takes forever to get paid
The Pros for using Tradesy is that listing an item is pretty fast and effortless. They have a great response time if you have an issue. You also don’t have to worry about dealing with returns as Tradesy accepts all returns and as long as the item was as described, you get to keep the money that the item sold for. Tradesy will resell the item on its own.
The Cons for selling on Tradesy and using the app is that if you have your notifications turned on, you will get too many marketing notifications throughout the day. The seller fees are also exuberantly high with no explanation as the selling fee is 19.2% on Tradesy while it is only 10% on eBay. Tradesy also charges sellers a 2.8% transfer fee which should be free considering that they are already getting 19.2% commission. The worst part about using Tradesy to sell your item is that it takes forever to get paid. If you have a good reputation selling on eBay, your funds are available immediately for use. Not on Tradesy. It can take 3 weeks to get your money and there really is no justification for this. They should have a buyers review or rating system like all of the other selling apps and if the buyer is happy with their purchase, your funds should be released immediately. A few years back they would release your funds within 3 days after the buyer received the item. Now it is 3 weeks which is not at all fair to the seller.
The Cons for selling on Tradesy and using the app is that if you have your notifications turned on, you will get too many marketing notifications throughout the day. The seller fees are also exuberantly high with no explanation as the selling fee is 19.2% on Tradesy while it is only 10% on eBay. Tradesy also charges sellers a 2.8% transfer fee which should be free considering that they are already getting 19.2% commission. The worst part about using Tradesy to sell your item is that it takes forever to get paid. If you have a good reputation selling on eBay, your funds are available immediately for use. Not on Tradesy. It can take 3 weeks to get your money and there really is no justification for this. They should have a buyers review or rating system like all of the other selling apps and if the buyer is happy with their purchase, your funds should be released immediately. A few years back they would release your funds within 3 days after the buyer received the item. Now it is 3 weeks which is not at all fair to the seller.
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As a seller
I enjoy selling on the app, the only two challenges is the extreme length of time between selling an item for funds being released then the length of actually receiving the funds. I only list 25% of my items on this app due to the extreme length of time before receiving the funds, I can’t get other sellers to start using the app due to my experience. Once a seller receives an item, after a few days they know if they would like to keep the item or return the item. I appreciate protecting the buyers but not sure it’s worth sacrificing at the sellers expense. The other issue is the fees, it’s more expensive to sell on this app compared to every other seller app, it’s a double hit to earn less plus wait weeks to receive your funds (in my case I’ve yet received the funds within the timeline listed on the payout, I always have to send a message to get my funds released).
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Takes forever to get paid
This is a decent platform to sell your product on, but don’t use this app as a means of income. It takes sometimes almost 2 months to get paid because you have to wait 21 days after the sale for them to “release” your funds. After you select to have them direct deposited, not only do they take a small percentage of your sale as a “safe transfer fee” but then it takes another few weeks for those funds to be deposited. It seems like all of this is designed to make you not want to withdraw your funds and instead spend it back on Tradesy.
Also, don’t fall for the “free shipping kit” scam. They take forever to mail it out and send you continuous emails to remind you to ship your item, when In fact you haven’t shipped it because they haven’t mailed you the free shipping kit.
Again, decent platform but it seems like there are still a large amount of kinks to work out.
Also, don’t fall for the “free shipping kit” scam. They take forever to mail it out and send you continuous emails to remind you to ship your item, when In fact you haven’t shipped it because they haven’t mailed you the free shipping kit.
Again, decent platform but it seems like there are still a large amount of kinks to work out.
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Fees and payout time
I’m new to Tradesy and thought I would give it a try since I sell on EBay Poshmark and Mercari. I’m okay with the 20% commission fee since it’s pretty standard but to charge another fee to get my money transferred is crazy! It should be a part of the 20% already charged. And then there’s the payout time!! Wow! 21 days to get my money to even be available when the buyer has it within 3-4 days of shipping. That gives all kind of time for problems to be created then you have to wait more than 7 business days to get your transfer even when it gives you a date you still don’t have it by then. For some this is their business and to wait over a month to get paid is just crazy. I won’t be selling on here anymore not worth the hassle when there are so many other easier and great platforms to sell on. Get it together Tradesy you aren’t the only option for sellers!
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Shopper
I have been happy overall with Tradesy but am becoming leery about prices. Specifically, I have concern that quality control over selling prices is lacking and that there is no adequate follow up when flags are reported. There is a gold 4mm David Yurman emerald bracelet that purports to be on sale and, even at the sale price, is $800 over the regular price for the exact bracelet at high-end department stores or David Yurman on line. I have reported the unjustifiable sales price three times and also emailed the seller, named Na, to no avail. Additionally, Na claims to respond in 24 hours to emails yet it has been over a week with no response. When this type of dishonest selling is permitted on your website it results in shoppers questioning the integrity of your business.
Thank you for the opportunity to review my experience.
Thank you for the opportunity to review my experience.
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Purchasing vs Selling
It’s not that I don’t like this app, but selling on this app is very frustrating. I sold something back in July (July 8th to be exact), and I STILL HAVE NOT RECEIVED MY FUNDS for having sold that item. It has been over a month. I understand that there needs to be a timeline in which the buyer can authentic the item and decide if he or she wants to keep it or not, but this is ridiculous. This is not the way this should work. The seller has to wait 21 days to receive funds, BUT it takes another 7 days to transfer funds to your bank, PayPal, etc. They do it this way I guess to promote more sales on the app, but I disagree with this workflow. This is not how a business should run. The buyer has had the item for over a month now and I still have not been paid. Buying on Tradesy I highly recommend! However, I will not be selling anymore on this app.
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Easy to sale hard to get your money
So they helped me get the item to a seller. I will not get started on the % taken. 19% for tradesy the. 2.9% to transfer funds to PayPal. It’s the time frame. The item made it to the buyer and over 3 weeks later money on the tradesy account. Then another week to transfer to PayPal. Then PayPal will need some time to transfer to the bank. In my case tradesy made $900 off the sale of 1 item. It’s been 30 days and I have not had $1 to spend yet. Still pending, pending, pending. I feel if you are getting your cut then the process needs to be faster. I get that is the buyer doesn’t like the item then you have to allow time. But the buyer should be able to check off that they like it to get it going faster. The time with the % taken is a bit too disappointing together.
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👎🏻👎🏻👎🏻👎🏻👎🏻
The reason I am displeased with Tradesy is due to a recent transaction in which I had previously selected shipping through Tradesy, however the buyer contacted me asking for a faster shipment and instead of waiting for Tradesy’s bag to arrive I switched options after item had been purchased and selected to “provide my own” when doing this there was NO INDICATION that upon changing shipping option I would not be entitled to the shipping funds ergo Tradesy kept the shipping money for a package I provided. Customer service did reach out promptly however employees didn’t really provide a solution it was mostly a “GOSH thanks for the feedback”. I will be closing my account after the transaction as I am utterly dissatisfied with the situation and I know this means nothing to the company as there are thousands of other users, but I want to make a statement as to how dissapointed the circumstance has made me. However the app does run smoothly - the developer does deserve a 5 star review.
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Bought damaged item and have keep it
I bought a high price item from tradsey and the stitching had come undone the pics that the seller had posted were screen shots most likely from where they had purchased. Tradesy did not contact me and sent them back to me the buyer and said this does not match the pictures she had posted. I had taken pics of the item received within half hr of receiving them time stamped. Then i spoke with customer care and hes asked me to list them again on their site . They not only take a huge chunk of your earnings but also dont pay you for over a month this will be the last time i use this site, the item i bought was over $500 this is not acceptable.
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Sellers Beware!!!!
I was iffy about Tradesy from the start but had a few transactions that went okay... and then it was all down hill from there. I have to say in my opinion there is little to no seller protection and they make return decisions in completely arbitrary ways and have no communication in their return departments. Seems like they make it up as the go. They hold funds and don’t release them without specific requests and basically you have to watch every single transaction like an absolute hawk to make sure things go the way they are supposed to. Plus the time periods to release money and transfer it is lengthy and makes keeping track of things next to impossible. Additionally, they take a 19.8% commission from you right off the top and it costs another 2.9% transfer fee to get your money out but if you have a return they make you pay back 100% of the purchase price so you lose double the money - which frankly is insane. I have taken all my items down and will not be using it anymore. I would advise you not to risk your money or items by going through Tradesy. Poshmark is a much much much safer bet for all parties - buyers and sellers. Best of luck to you all.
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