Slow
It’s slow!!! Very slow, so slow it’s worthless
Horrible experience
User friendliness is not what this app strives for. It’s utterly unusable and not helpful in any way. - HVAC TECHNICIAN
Just hire a tech to test it…
This app has been shaky at best since the beginning.. once they fix something after 2 years, something else is broken.
To mirror others, if you open a diagram, there is no back or return. You have to close the app and start aaallllll over again.
Just hire someone to beta test it in the field for a couple weeks.. FFS…
To mirror others, if you open a diagram, there is no back or return. You have to close the app and start aaallllll over again.
Just hire someone to beta test it in the field for a couple weeks.. FFS…
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Terrible app
It doesn’t let you log in after a while of using it. Said account maintenance needed on a full site, when you go there you can’t know what needs to be done.
Very Limited Use
This app is terrible. When you pull up an PDF documents there is no way to go back. You just need to close the app and start over. Also its impossible to get pricing on parts and theres no pictures of anything. Its an app that was a good idea but never got fully implemented. I wish it was anywhere near as simple as the CE App for Carrier.
We just have to keep calling Trane for everything.
We just have to keep calling Trane for everything.
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Tablet Version
Please create a tablet version, or update the ability to rotate. Also equipment needs to be updated.
Just don’t
This app hasn’t worked in years. No parts are ever available. My company forces it on my phone every day. I delete it every day. No matter how much reporting is done it can’t or won’t be repaired or replaced. Just don’t bother.
Absolutely useless
Not worth it
Not for the final customer
They should let us know this app its for their representative. Despite of having model and serial number I am struggling to simply find a part number for a replacement.
Terrible
Crashes on Iphone 13 pro constantly. Just closes when you try to use the camera. Or change the location. No photos of anything. Isn’t able to find popular parts and supplies easily by common search terms. Please just use the Watsco app already that CE , Gemaire and Baker use. Or modify this one to make easier to use. Its 2022, been with this crap too long. Its better to have a strong online functionality and convenience than nice pretty store front locations and long phone hold times.
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App doesn’t deliver needed info
This app is becoming very poor because it no longer gives parts pricing or availability as it promises and I end up having to waste 20 minutes or more calling the parts department anyway!!!
Useless
The app used to tell how many or a part were in stock, now it just loads and won’t let you do anything until you close the app completely. It is useless now
360 continues to lock up
Trying to research parts, the app locks up with the dots going from left to right
Update is needed
This app needs a major overhaul. It constantly gets stuck on loading screens, to the point that the apps needs to be closed out and a restart. Trying to use this app in the field is frustrating. As a service tech, this would be great if it worked but it doesn’t.
App is unreliable
This app always shows everything out of stock. You will need to call Trane to order anything.
Pure Garbage
Honestly this app is trash and hard to navigate , they should make it like CE it’s way easier to navigate and everything is promptly organized well
Okay
Y’all broke the app again. “Session expired” every time I search a serial number.
Crap App
Thanks for wasting my time Trane. Dealer only. Might be nice to mention that on your download link.
Another terrible Trane anything
Customers and contractors don't forget and it's harder to get them to forgive. I know i'm not, hold my beer let me show you how it's done.
Patients is required
You have to be a tran dealer in order to use all the app features. I’ll be honest this app is very confusing to use you have to know exact part numbers or what your looking for. The positives are once you figure it out you will be able to order what u need and have this all done before u even leave the customers house.
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