Best customer service!
I've been banking here for four years and I've never had anything less than exceptional customer service! I've lived in another state for seven years, and I still bank with Transcend credit union!
Log in
It won’t let me log into my other account.
Bill pay
I really like the changes they have made to paying my bills through the app. Thank you!
Easy peasy
You all make transferring and paying bills sooo easy. Thank you
Deposit
Easy and convenient
Just want to make a payment.
This is the hardest website for making a payment. You can make it easier. I hate coming to this site every month.
Proud Member
I have been with Transcend since it was KY Telco. I am impressed with the new app and the overall accomplishments of my local credit union. Keep up the great service! Branden 4 prez!!!
Complaints
I don’t like the Home Screen defaults to PIN Code to access account. If someone gets access to my phone and strikes upon my PIN code (only 4 digits not the most secure. Other accounts offer a choice on their Home Page to login with USER ID and Password or a Pin Code. I feel that is more secure
Also, on Bill Pay, I may not want to pay a bill on the day I happen to log in to my account. If I have a bill I know is coming due, and I’m logged in 2 weeks prior to its due date, I’d like a calendar option to select the future date I want the payment to be made.
Also, on Bill Pay, I may not want to pay a bill on the day I happen to log in to my account. If I have a bill I know is coming due, and I’m logged in 2 weeks prior to its due date, I’d like a calendar option to select the future date I want the payment to be made.
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Credit
Was scrolling and accidentally deleted where it said credit report? Please put it back. Thank you.
Updates
Love the new details and upgrades on the new app
Love Trascend Mobile App
Wouldn’t bank anywhere else!!
I love it here
Best bank ever
Transcend new app is much more difficult to use
It takes several clicks to get the basic info I need. The previous format was MUCH more user friendly. Very unhappy with this version, and I have to hunt for info that should be on my dashboard or one click away.
Text is small
This app includes small and faint colors that are difficult to see.
Still has bugs
Locked my card now it won’t let me unlock it
Didn’t like at first, but that’s due to Change! You know how that goes!
At first i was kicking against the upgrade, even though the previous app was very archaic. After using for a while. I love it…and i love how i can FINALLY use the Face ID function. I was unable to take advantage of the feature on the previous app, I also like how you add the numbers to the transfer/deposit and you don’t have to manually enter the decimal point. It’s the little things that make such a big difference! Thank you for catching up with the times Transcend! I’ve been a loyal member since 2005!
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Not as user friendly
I prefer the older app. Hopefully I will transition to the new format and be used to soon.
Excellent App!
Major upgrade from prior solution. I’d put this app against any of the major banks. Kudos!
New App
Beautiful new platform. Looking forward to using it.
Love the upgrade!
Very user friendly. The new design makes it easy to navigate through accounts. The added features will make my online banking experience so much better!
