Love the convenience
Transfer option is great
Pointless lines of defense
Difficult to change password on non-updated device
App constantly broken
This app hasn’t worked in months. It won’t update my balance or transaction history for weeks to months at a time. I’ve tried uninstalling and reinstalling to no avail. As a night shift worker who is often in bed during regular banking hours, it makes it extremely inconvenient managing my finances. This is not a critique of the credit union itself, but the app needs serious IT support
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Transcend downtown
Great Bank & great customer service. Love the manager & employees at the downtown location. Shauna, Jonathon, & Felecia are all fantastic! Always going above & beyond for all their customers.
Electronic Deposit
Called and a helpful agent was able to increase my daily deposit amount to save me a trip to the bank!
Transcend sucks
They take forever to do a transfer. Their app is wonky as hell. They do not play nicely with other banks. Nothing works smoothly when trying to make a payment. My advice to anyone who gets stuck having to use this company is get a loan from your personal bank and pay off the loan with transcend and never look back after deleting the app and leaving the credit union. The place is unusable.
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Best customer service!
I've been banking here for four years and I've never had anything less than exceptional customer service! I've lived in another state for seven years, and I still bank with Transcend credit union!
Log in
It won’t let me log into my other account.
Bill pay
I really like the changes they have made to paying my bills through the app. Thank you!
Easy peasy
You all make transferring and paying bills sooo easy. Thank you
Deposit
Easy and convenient
Just want to make a payment.
This is the hardest website for making a payment. You can make it easier. I hate coming to this site every month.
Proud Member
I have been with Transcend since it was KY Telco. I am impressed with the new app and the overall accomplishments of my local credit union. Keep up the great service! Branden 4 prez!!!
Complaints
I don’t like the Home Screen defaults to PIN Code to access account. If someone gets access to my phone and strikes upon my PIN code (only 4 digits not the most secure. Other accounts offer a choice on their Home Page to login with USER ID and Password or a Pin Code. I feel that is more secure
Also, on Bill Pay, I may not want to pay a bill on the day I happen to log in to my account. If I have a bill I know is coming due, and I’m logged in 2 weeks prior to its due date, I’d like a calendar option to select the future date I want the payment to be made.
Also, on Bill Pay, I may not want to pay a bill on the day I happen to log in to my account. If I have a bill I know is coming due, and I’m logged in 2 weeks prior to its due date, I’d like a calendar option to select the future date I want the payment to be made.
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Credit
Was scrolling and accidentally deleted where it said credit report? Please put it back. Thank you.
Updates
Love the new details and upgrades on the new app
Love Trascend Mobile App
Wouldn’t bank anywhere else!!
I love it here
Best bank ever
Transcend new app is much more difficult to use
It takes several clicks to get the basic info I need. The previous format was MUCH more user friendly. Very unhappy with this version, and I have to hunt for info that should be on my dashboard or one click away.
Text is small
This app includes small and faint colors that are difficult to see.
